Excellent for the price. Thank you

good condition. needed it for a class. interesting book to read

great book! Fast shipping.

"Just the facts, Ma'am" encapsulates this book for me. Reading it took me back to my school days and gave me that "book report is due" feeling. The author's approach is very scientific, detailed, emotionless as though the writer may have a touch of Asperger's Syndrome. It appears to be only half a book because so much of the emotional aspects of her experiences are missing. I can hardly imagine a more emotionally charged atmosphere than a 5-star hotel crammed with wealthy, pampered, driven, ambitious people juxtaposed intimately with those whose very livelihoods depend on satisfying their every inane desire. Yet the author makes it sound as exciting as filling orders at Starbucks. The myriad people this author encountered had fascinating stories to tell that could have shed light on what life is like in the hospitality industry. Yet we hear nothing. Susie did this. Bob did that. I worked here. I worked there. Boring. Boring. Boring. What was the purpose of this book, anyway? There are a few humorous stories here and there. The guests seem oblivious, the staff comes across as basically money-hungry, ever looking for that next tip - only doing nice things for the guests to get more money. If this is what staying at a swanky hotel is like - I'll take the Holiday Inn. At least I know where I stand. And I don't have to stock up on one dollar bills before checking in.