Key features

• •Learning Objectives provide the goals for each chapter plus chapter opening lists of A+ Cert Exam Objectives ensure full coverage of these topics
• •Hundreds of photos, figures, and tables to help summarize and present information in a visual manner in an all-new full color design
• •Practical Tech Tips give real-world IT Tech Support knowledge
• •Soft Skills best practice advice and team-building activities in each chapter cover all the tools and skills you need to become a professional, customer-friendly technician in every category
• •Review Questions, including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions, assess your knowledge of the learning objectives
• •Hundreds of thought-provoking activities to apply and reinforce the chapter content and “flip” the classroom if you want
• •More than 140 Labs allow you to link theory to practical experience
• •Key Terms identify exam words and phrases associated with each topic
• •Detailed Glossary clearly defines every key term
• •Dozens of Critical Thinking Activities take you beyond the facts to complete comprehension of topics
• •Chapter Summary provides a recap of key concepts for studying
• •Certification Exam Tips provide insight into the certification exam and preparation process