Installed in Nov. 2016 and it worked great until now the cable does not allow the window to go up and down. Too soon for product to be defective

Purchased this in August 2017 as a replacement for my drivers side door. Early November 2017, the motor died, with the window only being able to open about 1" before it would stop. Opened up the door and found the blue potted material covering the wires exiting the regulator motor had melted off, which indicates to me that the device was overheating. Being that I'm from Phoenix, I wasn't actually running the window up and down much in the time I had it installed. Buyer beware.

Super easy install, watched a you tube vid on how to take door panel off. Reasonably priced, good fitment, and works!

Old window motor died after 20 years so purchased this one to replace. At first I was really happy with the new window motor. It fit perfect and was really easy to install. However, after 9 months I heard a strange sound when rolling down the window and got stuck in the down position. I took the door a part and found that the pulley on the window motor slipped and broke one of the wheels it goes around. I will have to buy another one now but will not buy this exact one again. Very disappointed.

3rd UPDATE!! Dorman has now replaced 2 units free of charge and with next day shipping. They have been excellent to work with and are standing behind their products. Also, the one I just received seems to be updated and a better quality part (pulley areas where cables run are improved). I also noticed that the movement tolerances were much better than the previous 2 units. I hope this will be the last time I have to replace the window regulator!! Thanks again Dorman!

Previous reviews and info below:
Dorman replaced first defective unit with no issues (great customer service) and now the replacement unit has also failed in 9 months. Same crunching issue in the motor and thankfully I got the window up and in the closed position. I need to know where to request a return or refund. I've never had an issue with Dorman's other products I've owned and now I have two dead window units within 7 and 9 months of installation. Similar to the previous unit, this one also seemed to travel a tiny bit further than it should from the beginning...like the tolerances weren't tight enough. There is no adjustment that can be made to the unit to stop the excess travel and it seems that the extra up and down force of the motor may be causing the premature failure of the items.

See previous info below. Worked well for 7 months and is now "crunching" inside the door and not moving the window up as it should. Installation was easy. Plug and play. Was worried from the get go because the motor didn't seem to stop immediately after reaching the end of the window's travel range, like the OE Toyota unit did for 230,000 miles. This one seemed to try to push past the stop points for a moment. No travel adjustments to be made. Might have just got a bad one but now Amazon says it is out of warranty and Dorman says it is warrantied for life but need to go through the original seller. Waiting to hear from Amazon, I guess. I am willing to give the brand another chance due to the many positive reviews but don't want to pay for another one after only 7 months.

UPDATE: The vendor sent a replacement free of charge and with super fast shipping. EXCELLENT customer service!