I was absolutely blown away by this product, and the company behind it. I cold smoked some cheese the day after I got it, 100% success, a work potluck saw 3 lbs of cheese disappear in half an hour. I was asked what it would cost me to smoke cheese for some coworkers. This won't work well in a vertical propane type smoker, due to the lack of available oxygen, so keep that in mind. I too had issues keeping my pellets lit, and after reading the instructions a short round of googling I discovered that pellets absorb moisture pretty readily, and that water tray contributed to the problem. Potentially high local humidity contributed as well, and this can be resolved either using a microwave on short bursts or an oven to dry the pellets out. 10/10 would buy again.

I have a masterbuilt thermotemp smoker and the amount of smoke that it would put out was very low especially at 225°. I think that the heat shield above the propane flame does not allow enough heat to touch the chip pan. There was practically no visible smoke coming out of it. With this pellet smoker there is more than enough for me to get a great smoke ring around a brisket. I included a picture and video and I could not be happier with the purchase.

I purchased one for myself and one for a friend. We both tried pellets and wood chips in them. If you do try wood chips, they do not work very well, we have had mixed success with wood chips, mostly keeping them lit for a long time. Though when we did keep them lit, they only provided about 3-4 hours of smoke. However the chips did provide some extra heat to warm up the BBQ as well as the smoker, so all in all not bad.

With using pellets, I do not push them in tight, they are decently snug but semi loose. I do use a blow torch to start them off, give them a good minute burn then blow on the end like stoking a camp fire. After a few moments it works out well and burns quite good. Now I have not yet hit the 10-12 hour mark as claimed, but I do get on average about 6 hours from it. Now of course the pellets used will vary in times and temperature, find the right pellets for you and away you go.

I have not tried sawdust in them because in my area, it is easier to get pellets, and as stated above, they work just fine.

For anyone that is buying one, they work like a champ once you learn them, they are not all that hard and do a good job, just need a little encouragement to get them going, but once going, they work well.

My only complaint is that the company does not offer a larger version for when you want to do a cold smoke on a large fillet of salmon or the meat of your choice. If the company does look at these from time to time, I have this to say. I do love your product, but please make a larger version for those of us with a bigger smoker.

But final words, it is indeed worth the purchase and I am very pleased with the product.

Update 8/15/17
Be careful when starting the pellets on fire. I was a little too careless this last weekend and caught the whole thing on fire. Man, the black smoke it produced and the temp jump up to 300f was not fun, but using silicone gloves, I took it out and sprayed it down with a hose to kill it. So be careful for how much smoke you really want :)

Update 8/11/17
So after removing the wood chip delivery tube and keeping the vent wide open on my Masterbuilt electric smoker, I was getting tons of smoke from the Amazen Pellet Smoker. I had lit both sides of it, but didn't need too, but may do so next time cause I love the smoke! Completely full and burning from both sides, it took about 6 hours to burn itself empty. I loaded it again and only started one side the next time, which produced enough smoke to satisfy me, and it ran for about 12 hours. Pork shoulder came out great! This system is so much better than wood chips and I highly recommend it.

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So my first attempt at using this didn't work that well. I followed the written instructions but even leaving my vent fully open, the pellets would die after about 20 minutes. Afterwards I googled and found that on Masterbuilt electric smokers you need to pull out the wood chip delivery tube in addition to opening the vent fully so that the pellets get enough air to smolder. I'll update my review after trying this tip.

I've been thoroughly satisfied with this. I've used it on my Charbroil infrared grill, but primarily in my 40" Masterbuilt Electric Smoker (MES). That is, I was happy once I learned the quirks.

On first use I was a bit upset because I could not keep the pellets lit to save my life - for 2 reasons, number one, I didn't know the tips and tricks (either pull out chip loader by 2", or fully, remove the chip tray, exhaust wide open), number 2, I was using Cherry pellets, which from what I've read are fairly notoriously hard to light in the first place. I learned these from the Smoking Meat forum site, and the creator of this maze is a member. Additionally, there are different tips for different brands of smokers.

Once I learned this, my pellets always stay lit, and I use A-Maze-n brand pellets, I've easily got 11 hours of smoke out of a brisket, and probably had enough time for at least another half hour before I hit target temperature.