works well

Got this for training a service representative on call center calls. Bottom line- it works. Seems like it might reduce the volume of the service representative. Caller complains that it's a little hard to hear, so we have to speak up. Other than that, product does just what it claims. I would buy this again if the need arises.

I have been looking and searching for an adapter so that I can hookup a generic desk phone headset to my IP phone at the same time that I can use my handset. I went to Frys and the customer service person tell me what I need is the splitter. I bought this and it works perfectly so I bought another one for my co-worker.

We've bought 2 of these now for our Mitel 5330 IP phones and they work great! We use them for training purposes and the sound quality on the generic headsets we use do go from good (with one headset connected) to decent (with 2 headsets connected), but that could be the fault of the cheap headsets. By decent sound, I mean it sounds like we are using a speakerphone to the caller on the other end. Still very acceptable and not a real complaint in any way, and everyone who has used this for training purposes has had nothing but praise for the splitter and the headsets.

This worked with our phone system with no problems. It allows us to train employees without background noise. The trainer can t as long to the trainee without the customer hearing. I would recommend this product to anyone that needs to train people taking call center calls.