We purchased a handrail for our back patio. It came pretty quickly and was nice quality. It looks great and feels very nice on the hands.

When we went to install, we decided we had purchased one that was too short. (this was OUR issue, not mfg issue). We also ordered the wrong ends (there are curved end caps and flat end caps). We used the Amazon site to communicate with the seller/manufacturer. They responded very quickly answering questions. They worked with us to replace the handrail bar with a longer one (all the other original parts were usable on the longer bar), and get the end caps we wanted.
The seller/manufacturer went ABOVE and BEYOND to help us with an issue that was totally our fault. We would definitely buy from this Manufacturer again!

Matches the other side perfectly. Easy to assemble and fit.

Firstly, customer service was readily available (even late and on weekends) and very supportive with technical advice. Secondly, I had a problem with the rail supports and the adjustment where the supports attach to the rail. More than likely this was my fault but nevertheless two things happened: (1) I got quick and substantial answers detailing the adjustment I needed to make to the supports and (2) I had to remove and reinstall every support to make the adjustment necessary to limit the flexing of the rail. Of note - the attachment that needed to be tightened was unable to be sufficiently tightened on two of the supports because the screw that I was tightening was bottoming out and would not quite go in far enough to get everything snug. With these two supports I drilled and tapped a couple more threads and then everything worked wonderfully. This is a minor fabrication issue that probably has been fixed by now or was in the process of being addressed as the majority of the supports were able to be tightened adequately with no intervention on my part.
After changing my order two or three times because I couldn't decide on the returns, PromenAid staff generously sent both end caps and ADA returns with the option to send the ADA returns back for a refund. All I can say is that the pictures don't do them justice - the ADA returns look beautiful and easily are the highlight of the installation.
With the longer run, I had to butt two shorter sections together and it works just fine but I wonder if an internal coupling would've made that an easier and more secure process.
There was a lot that could go wrong with this order and very little did go wrong. We have a beautiful and sturdy handrail system and it only took a few hours to get it in place. Again, kudos to PromenAid for answering the phone.

Wow, what an upgrade over the standard old wood/brass railing! It's not too difficult to install; measuring the correct angle to match the stairs is the hardest part. Looks great too!

This product is a gorgeous update to a stock rail that was installed in the house since 1986 when the home was built. This is my second order. My neighbor (through me) ordered the exact same as me. I have had mine for years and it has performed beautifully. I highly recommend this product.