The media could not be loaded. We purchased the 25" electric logs to replace some propane logs. After having to repaint my whole den and ceiling last winter due to soot created from the gas logs, we decided that we didn't want to use them anymore.
Pros-The logs were very easy to assemble. Pretty much just sit it in your fireplace and plug in.
-Looks close to real logs burning
Cons-You have to stand pretty close to heater to feel the heat
-Remote only works if you are very close to the logs and aim it exactly at the right spot
-Not too impressed with the ember mat. Kind of cheap looking and doesn't really do much
-Like most of the other comments that I've read, the mirage panel definitely takes away from the appearance of the "realistic look"
Having said this, I tried outlining the edge of the panel with a black marker like some of the reviews suggested. It helped but not enough for my liking. I also painted the firebrick inside of my fireplace with an heat resistant black paint as some had suggested on their reviews. It definitely helped but I still wasn't completely satisfied with how the panel was still visible. I brainstormed about what I could do to make the mirage panel less obvious. I came up with the idea of using some black fiberglass screen on the back side of the panel. I outlined a pattern of the panel onto the screen with a white chalk pen. I then cut out the pattern from the screen. I used clear command strips around the perimeter of the panel to secure the screen to it. It made a huge difference. As you can see in the video, the panel is hardly noticeable. Once I put the panel in place, I ran the heater on high for a while to make sure that the heat wouldn't affect the screen and so far everything is good.
I read on one of the reviews that someone said that they used orange fairy lights and reflective fire pit rocks in gold in the bottom of the fireplace to give the appearance of burning embers. I'm planning on trying that also as I'm definitely not impressed with the ember mat that came with the logs. I think after doing that, I'll be very pleased with my log set.

Bought this because I didn't want to shell out a few grand to have a full electric fireplace installed. It does the job, but could have been better. This is really designed for people who want a simple, easy to install electric fireplace on a budget.

Pros -
Set up can't be simpler. Attach the plexiglass, attach the ember bed, plug it in. That's it.

Fire effect looks great, and even fooled my in-laws at first glance. The ember glow also looks very realistic.

The heater works great, but have realistic expectations. The heat throw distance is very short, so you're only going to feel it up to around 6' or so from the fireplace. It's fairly quiet though.

Cons -
As many reviews have stated, the plexiglass screen is visible. The brightness of the room will have an effect on how much of it you see. If your room is bright, you may want to consider a different option, because the screen will stick out like a sore thumb. For my setup, it's visible, but only if you really focus on it. I also keep the metal mesh ember guard closed when using it, and it does help hide the screen somewhat.

No sound effects. I feel this was a real missed opportunity, and something that could have been very easily implemented. I purchased a white noise machine that has a campfire effect, so that solved the issue.

The variable brightness setting is a joke. There are three levels of brightness, and there is barely any difference between them. I'm serious when I say I thought it was broken at first because it didn't even look like it got any brighter with each button press. Had to get up close to it before I even saw the difference.

The flame effect is achieved by a rotating cylinder with several small metal patterns that reflect the light. At times you can hear the cylinder rotating, and it makes a clicking sound when it does this. While it isn't loud, and background noise can drown it out, it can be annoying.

The additional lighting option is kinda useless. I don't know why anyone would even use it. For one, it makes the plexiglass even more visible when turned on. Secondly, it drowns out most of the flame and ember glow effect. I honestly don't know what they were thinking when adding this feature. They should have removed this and replaced with a crackling sound effect option. Really stupid feature.

The remote is really small and cheap feeling. I am pretty much guaranteed to lose this thing at some point. If you have ever bought a set of those cheap mini-leds, you're basically getting the same type of remote. It also has terrible range and you need to point it dead-on directly at the sensor. Thankfully, there are controls on the unit itself, but not ideal since you will need to reach into your fireplace to turn it on or off, or change settings each time.

I'm very satisfied with this purchase. There is so much attention to detail that it looks realistic. I put a Bluetooth speaker behind it to enhance the realism with sound. I also put black electrical tape on the edge of the screen to minimize the visibility of the screen at night. Now it really fools most people.

The remote is too small & must be too close to logs to function properly as a remote

This is my second Dimplex log. The first works just fine but after 20 years, it was to take advantage of the new upgraded features. I'm vary happy with the look of the flames and the ability to adjust the brightness and color. My future wish list on my Dimplex would be a timer setting, built in crackle sound and most of all, an app instead of the remote.