The unit functions well once installed. There were a couple of things you need to know. This is The Harmony 56,000 grain unit. Warning to new customers this unit arrives with a 1" inch hookup
in /out manifold. I don't understand this since every home I've ever been in uses 3/4" inch pipes. So it was a huge inconvenience because I had to go buy reducers to get it down from 1" to 3/4" which changed its position in my room see pictures above This would have been a simple install had it had the correct connection. So that's why 4 stars for ease of installation. I tried contacting support and couldn't get a live person on the line so only 3 stars there. They do have a decent support site.
The other thing that bothers me is the brine line is solid black you can't see thru it. So there is no way to tell if it's clogged later down the road. And it doesn't unscrew like my last unit. The line pushes in and locks. So I don't even know if it's removable. Other than that it seems to function perfectly. So yes it works fine.

This product was shipped by manufacturer and was to be about 10 days or so. It was delivered in about 4. When ordering they stated clearly that it comes with a 1" yoke but if you needed a 3/4" yoke to connect to your supply line to order then message them that you need the 3/4". Well I forgot that so when the order came IN 4 DAYS, I realized I had not requested the 3/4" and it came with the 1" yoke. I called customer service and was connected to Amanda within 2 minutes and she took care of everything. No charge. No sending back, then we'll ship out. She was very cheerful, helpful, personable and professional. If your wondering about support or reading a negative support review, then I don't know what they wanted. Best customer support I have ever dealt with. Once I get this installed and run it a month or so, I will update my review. So only 4 stars right now because I haven't installed or run it yet. Fully expect to upgrade this to 5 star in a bit!

Ok, I have waited 2 months to write this review as I wanted to make sure to be accurate in my assessment. This was very simple to install, it came mostly pre-assembled, with beads in tank when delivered. I am pretty handy, so you might take that with a grain of salt... (pun intended). If you are a DIY guy / gal it should be a breeze to install, although you always run into other problems when you get into any plumbing job. My favorite aspect of this unit... The controls are on top of the bead tank, and the bead tank, is NOT inside the brine tank like many of the others out there. Salt water is highly corrosive, and your electronics WILL be affected after just a couple of years of exposure to this environment. This is how the last 2 of my "Brand Name" Water Softeners have died, after lasting only 2-3 years each. This unit uses far less salt, but... I do not think that it softens the water quite as well. So, that said, I recommend setting it at a higher grain count for your application, and after doing that it seems to be softening the water almost as well as my "Mall Corner Store Brand Name" softener did. Not that it matters now that they don't even exist anymore. So, Great Softener design, and after 2 months of steady use, this softener gets a 4 out of 5 rating from me. Just because it seems to not remove the hardness quite as well, but the design and resultant longevity will more than make up for the difference, plus it seems to use about 1\2 as much salt as the last softener, even when set at a higher grain count to make it recycle more often. That said, I would recommend this softener, it is a good value for the price, shipped quickly, arrived in great condition, was easy to install, and is very well designed.

This was fairly straightforward to install and program. I have no complaints. It seems to be working perfectly. I registered it so I now have a 5 year warranty, which is nice. I hope it will last for many years after the warranty expires. ðŸ'‚

I've been in water treatment for 15 years. Six years of that has been spent in industrial water treatment with RO systems up to 1600gpm, pretreatment by softeners the size of pick up trucks. Various chemical injections and multimedia filtration. Primarily in the oil, gas and power plant industries.

This system is very small in comparison but the science and process is the same.

My house hold water treatment system is as follows: city water (surface water)-meltblown cartridge-carbon block-carbon block- softener (Aquasure 32000 grain)- drinking water RO.

Please let me elaborate on a few things to make sure you are setup for success.

Install a chlorine removal system prior to the softener. This will extend the life of your resin. Any whole house carbon filter will be sufficient. Stay below 2ppm chlorine.

Install a sediment catching filter (string wound or melt blown). This will will likely help with differental pressure on softener, cannot confirm. However, will contribute to a better quality water overall.

Peform hardness test prior to purchase for proper sizing. This is a 32000 grain softener. It has the potential to remove 32000 grains of hardness causing minerals (calcium, magnesium). My feed water is 5grains per gallon prior to my softener. If I am to utilize 90% of this resin prior to a Regen, I would be able to soften 5760 gallons of water before I should Regen. 10% is reserved to prevent hard water/resin exhaustion and to allow time for time/throughout based Regen to kick in at 2am.

This leads me to probably the second most important thing to consider. The control head is programmed to Regen at 1000 gallons. This is extremely conservative and likely based on a feed hardness around 25-30 gpg. The more you Regen, the shorter lifespan of the resin.

This could mean shorter lifespan of the softener if you do not have the resources to cost effectively replace the resin.

Please,please, whether you have to send off a sample of your water to a lab or buy a cheap test kit, know your feed water hardness. I changed mine to 5760 gallons before a Regen is triggered. I am going to Regen 6 times less than programmed setpoint. Using less salt and increaing the lifespan span of my resin. Loading less salt. Buying less salt. Win win win.

We have a family of four in my home. After reviewing our summer water usage, of 7.5-10 thousand gallons. You can see I am going to Regen my resin 1.7 times month while supervising my softener differential pressure.

At stock setpoint I would Regen 10 times at max usage. Big difference.

Purchasing a test kit is best as this will allow you to monitor your feed hardness by season. Sometimes, water companies will change feed sources or change their treatment regimen or chemicals. Changing your water profile. There are many variables to consider.

Onto this softener. It's a fleck style head with somewhat fleck style controls. Quality is decent for a residential unit.

The digital controls are convoluted and will require frequent reference to the user manual. However, the overall set up and operation is relatively simple.

Upon install, I had 0 problems. No leaks and a successful Regen.

After a 10 minute flush, I had 1 ppm hardness at my faucet. Down from 85.5ppm (5 grains per gallon) before softener.

Plan to provide shelter for this softener as it should not be installed exposed to sun and rain. Keep in mind that if you install it in doors, which I considered, and there is a catastrophic failure causing a leak, you will flood your home if draining for such an event isn't considered.

I will update this review with relevant pros and cons after more usage.

Overall, this system gets the job done.

Update 10/18/23-
My feed water hardness changed to 8gpg. Leading to hard water before regeneration. After adjusting my gallonage setpoint, I will be fine. Best practice is to leave it this way for the near future and reassess. We have gone through drought conditions, temperature changes and then a high amount of rain. This can have affects on the surface water source and the treatment plant operations.

The only issues I have with this softener so far are:
-lost totalizer (counted) gallons if I enter the menu. This needs to be fixed by the manufacturer.
-lost totalizer gallons during a power outage. This will lead to hard water as the count resets. This needs to be fixed by the manufacturer.
-clock isn't accurate. I had to abandon time/throughput based regeneration and move to thought (totalizer gallons) only. This needs to be fixed by the manufacturer.

If you are experiencing hard water issues before regeneration occurs, check your feed water hardness and ensure your brine tank is running empty during regeneration step brine draw.