Honestly this deserves a 4.5 star rating but I can't give half a star and the only reason it lost half a star is for the lackluster instructions that came w/ the chair... (might be a user error but it's just my opinion that the instructions seemed a little unclear at moments)

The style is great, the comfort level is great, and the massage pillow/lumbar support is amazing. I was previously using a very old and very beaten up computer chair so I was feeling the pain from not having proper comfort and support while sitting at a computer desk.

THE INSTRUCTIONS WERE SO UNCLEAR HALF THE TIME OR JUST VERY VAGUE!!! Honestly The instructions seemed like they were written by a disgruntled employee that has to leave behind a training guide for a job they have already resigned from and are just waiting until their last two weeks is up.

Nevertheless with all of that in mind I am very happy w/ this purchase and hopefully I don't have to dissasemble this thing. Honestly, if the only complaint is the set up then it is doing pretty good so far.

I specifically wanted this chair because it had a max weight of 350lbs. I'm not that big, but I tend to sit in my chairs... oddly, and this seems to destroy chairs pretty fast. Typically I get cheapo desk chairs, so I guess instead of changing my ways, I just decided to get a better chair.

The leather-esque material on the chair is really nice and put together so well. I have seen other chairs that have terrible stitching that starts to tear into the fabric, until it finally gives.

The arms go up and down and are slightly squishy/spongy.

The chair can recline to totally flat, AND it can still lean back. I'm honestly terrified to try them together. My girl keeps insisting it will be fine because of how far back the piston is, but I'm afraid to go flying backwards in this thing, lol. It reclines with a lever like the passenger seat in a car, with the lever to the right of the pivot point.

The footrest could go out a bit further and be a bit more sturdy (with my legs fully extended on it, it flexes downward a bit), but for a footrest built into a gaming chair, I'm very happy with it. It's just a bonus feature really.

Really nice wheels that turn and pivot very easily.

The lumbar messaging pillow is pretty awesome. It's kinda loud, but it's surprisingly strong.

The head pillow is also a nice touch. Another thing I would consider a bonus feature.

The seat itself is extremely rigid and comfortable. Assembly was really easy, mainly thanks to the fact that all bolts arrive in their threaded holes. No bag of bolts, no comparing and contrasting bolts to figure out what ones are "BOLT A" and so on. Grab the seat, grab a part, take bolts out to put them right back. Another reason I appreciate this is I've bought products before where bolts are the wrong size, or the threaded hole is at an unusable angle, or other random quality defects that would have been noticed had someone just tried to screw a bolt in.

My ONLY problem with this chair, and maybe this isn't even something that can be fixed or changed, but the piston. The way these pistons pop into their spots, just like cheap desk chairs, they're crap. They creak and squeak and pop. I also hate the typical desk chair lift/lower lever. Just like most desk chairs, you push it in and the chair can't lean back, pull it out and it can. What's annoying is when it's in and you lean back, once you hit the limit, the chair starts to go back and to the right. When the lever is out and you lean back, once you hit the limit, the chair starts to go back and to the left. Both of these "problems" are minor, and I KNOW I'm nitpicking, but that's also kinda my point. You have to nitpick to find anything wrong with these chairs.

Very happy with my purchase.

I bought this to replace an aging office chair that had developed a lean towards the right. For the money I didn't expect much but was intrigued by the neck and lumbar pillows. I didn't even pay attention to the fact that it could recline since I'm a big guy, 6'3" and 235 lbs and most of this kind of chair, when reclined, doesn't center the weight over the wheels making them tipsy. This chair does a proper job of keeping your weight centered over the wheels such that I can completely recline it and actually take a nap on it. That also helps as I scoot back and forth between desks in my office area. This chair is well-balanced and ergonomic. I didn't even realize that the lumbar support pillow has a built-in massager powered from a USB port.
I love how the lumbar support pillow and neck pillow can be moved up and down to match your posture. They adjust by sliding belts that only require you to move the cushion to the position you want and it will stay there.
The only cons I've encountered in a couple of weeks of use are the arm rests being almost too wide apart even when set to their minimum spacing. Thin people might find that odd but at my size I found it interesting that I could sit in a chair that was almost too wide for me.
The assembly instructions are all pictorial and in a few cases the steps could have been more clear on some things. One item being that the parts lists shows a number of screws separately that are actually delivered in their installed positions rather than as separate items in bags. Another item is the positioning of the arm rests. The bolt holes for each side are identical but the the armrests themselves are slightly thicker in front than on the back side (I think) and the pictures do not make that clear. There is a card in the info packet inside the box that contains the instruction manual and this card which points you to a website and video to watch regarding assembly. I didn't notice the card when I started assembly, working straight from the assembly manual. And those pictures worked OK in figuring out how to put it together but for the armrests. After building it I thought the armrests might be wrong so I switched them - but determined I had it right the first time and switched them back. Then I watched the video after discovering the card in the info packet - and the video instructions were no clearer on which is front and back on the armrests. A trivial point in all though, because it really comes down to your own comfort and the fact that the armrests are interchangeable just gives people a chance to try it both ways and see what they like better.
I have a mild concern about the long term wear on the single pivot pin the chair uses to attach the seat bottom to the height adjustment cylinder. But whatever that turns out to be, it is no different than almost all the other chairs in this price range. So not really a con. And I've replaced those pins with shoulder bolts in other chairs before when they've worn excessively.
Considering all the features like adjustable armrest height, chair height, lumbar support, neck support, reclinability, high back, and the footrest built-in this is quite a good value and, so far is holding up well and is easy to manuever. I may buy another!

I've had this chair for one month and five days. It was easy to assemble and I first noticed it was comfortable to sit in for long periods of time. This is a chair I use almost daily for gaming, painting, and working. I love that it reclines and supports my back and also my neck. Height adjusting of the seat and arm rests works well. My husband also loves this chair and ones one of his own. The sides of the chair are showing mild creases which I don't mind but for such a short time I feel like that's soon to be showing wear but it still looks nice and doesn't interfere with the function.

Showed up fast, was really, really easy to put together, and is exactly what I was looking for.

Vibrating module arrived defective, but they replaced it immediately and it showed up in a couple days! In fact they sent multiples just in case, which all work, so if I want I can have more massage pillows, ha ha.

With or without the lumbar vibrating feature, the chair is just the right firmness and supports the right places for me. I love all the different ways to recline and position this chair, which is great for my back issues and having to change how I'm sitting so often.

If you're looking for a chair to help train your posture, I think this is good. It can be uncomfortable to correct yourself, but not because of the chair not allowing space to sit freely. (For me I'm learning healthy sitting habits.) If you need to take a break from sitting up and sit lazy for a bit, there's room to slouch or sit on a leg, but it's best to try to take advantage of the back support or just recline for a bit.

One critique: While the balance is stable otherwise and you don't fall back or feel uneasy, the chair does tip forward easily when you attempt to roll forward. It goes better when one of the wheels is centred in front, but if you try to pull forward by scooting, you'll likely take the chair with you, so don't roll forward too eagerly, ha ha.

Definitely happy with my chair!