UPDATE: Customer service reached out and was very helpful. They provided a different model to try out and I'm very happy with their customer service

The hardware of the feeder is not the best but it gets the work done. As others have mentioned, it serves portions that you have to trial and error yourself to find out the appropriate portion for your pet.

My problem is with the app. The app promises that it notifies you every time the food drops, but it's very spotty. Sometimes, it notifies and sometimes it doesn't. Sometimes, it doesn't notify at all until I start disabling and re-enabling feeding times and even this method doesn't always guarantee that it'll start to notify. The feeding records will stop recording at some point with no errors or anything pointing to why it doesn't record any longer. I've attempted to reach out to the seller, but there's no resolution with the app.

The feeder would also sometimes not feed on time. I would be sitting with my pet in front of the feeder when it's suppose to drop the food and it doesn't drop until 20 minutes past its scheduled time. I don't know if this is a hardware or software problem, but it doesn't give me a peace of mind when I'm at work

Would not recommend this to others as this feeder is unreliable, very disappointed that I can't return this after facing all these issues as it has passed the return window

I love this. The initial setup was not something I was expecting since there is battery backup. The battery option simply does not work in either of them. Once I connected the USB the setup was simple since I went it's the "scan" mode. It is far simpler and less frustrating when the connection fails, several times. I had to do manual portions before normal use to get the correct portion side for my dogs. So we have two of these, one for each dog. They eat different food and different amounts. That process too about 5 minutes to do both. Our Frenchie was not sure of the dispenser at first but in the end she ate well and with less snorting.

I really like this feeder. The look is really nice and it dispenses just the amount we need to. However, I depend on the feeder for days that I'm not home to give him breakfast or dinner, and it's not telling me when the feeder is empty! which is scary because I don't know that he hasn't got his food, and with my last electric feeder it alerted me so I knew to go fill it. If anyone has any suggestions or ideas how to fix this, please reach out it's scary to think that my dog could go without being fed for a while because I didn't know the feeder was empty.

At first I thought: App freezes every time you select ANYTHING. Cannot customize any of the settings let alone record or use camera. Bought two with high hopes. Will be returning.

Edit: Initially I COULD connect the feeders to the app but it wouldn't work when actually trying to use anything in the app.

We have a dual-band Arris SURFboard Modem & Router. Found that my phone kept defaulting to 5ghz when using the app but the feeders will only connect to 2ghz (but for some reason I could still set up the app?). I had to get into the Arris settings, block my phone from the 5ghz port (found instructions online), then use the option for "manual set up" within the app for the feeders (couldn't use the QR code). Once I finally got them to sync, I then unblocked my phone (iPhone 11 Max Pro) on the 5ghz connection and the phone still connected to the feeders. Thankfully.

We then recently set up a mesh system. The app wouldn't even set up this time and I had to delete all of the settings to start over.

I redid the whole process again with modifications for the mesh (connecting the feeders to the modem/router by first blocking both my phone and mesh from grabbing the signal), then kept mesh blocked so they only connect to the modem but unblocked my phone. Took a little bit of trial and error because we don't have our connections all labeled, but it only took about an hour to get it set up, including troubleshooting.

Sometimes the feeders take a while to connect to the app when trying to feed manually, so I just have to wait until both are online or I can't feed one right after the other.

Overall, these feeders do work well and with hardly any learning curve for our cats (can't say the same for me clearly, haha).

They love it and I love not being woken up at 4:30am by hungry kitties. They eat their breakfast and go back to bed. Also, good piece of mind while out of town, or God forbid, incase of an emergency that prevented us from getting home for a period of time (closest family/friend is 3 hrs). They make me feel less anxious.

The cats respond well to the microphone, so I can call them to the feeders to ensure one does not eat the food of the other when I'm not there to referee. The camera helps with this so. Although, I would suggest it would be better if the camera pointed down more so I can see the food in the dish to make sure one is eating all of their portion and it's not getting gobbled up later by the other.

I would recommend these feeders if you know how to work with your specific hardware. Hope this helps someone else.

Un dispositivo completamente práctico. Si es para un cachorro, es ideal porque ellos deben comer varias veces al día entre 4 y 5 veces y de esta manera, no tendrás que estar esclavo en casa pendiente de alimentarlo. Adicional, esto puede pesar con exactitud la cantidad de concentrado que debes suministrar a tu cachorro según su peso. Si tienes un perro adulto, esto ayudará a que consuma sus comidas exactamente a la misma hora siempre y la cantidad adecuada para mantenerse sano y esto ayudará a mantener sano su sistema digestivo. Es un aparato estéticamente agradable y elegante que se verá bien en tu hogar. Tienes la posibilidad también de ver en camara a tu cachorro y claramente tu hogar, lo cual sirve como dispositivo de seguridad y vigilancia. Tiene sistema por voz, lo cual indica que puedes hablar con tu cachorro y dar comandos desde la distancia.
App fácil de usar.
Amé este artículo!!