The media could not be loaded. I have an octagonal shaped tank, about 3 gallons but only keep it filled a few inches and despite other bad reviews, I'm having no issues. I've had it running since the 8th, today is the 13th, and it hasn't stopped once. Packaging was fine. The reviews about it being in pieces and no instructions is useless because it's pretty common sense as the filter only fits in one direction, slim side down, the 4 little filter balls go in either side or you can let them float in the tank itself and the small intake tube can only go in one place and the foam slides over that filter tube. 4 stars because it is pricey at $20 and it does get a little noisy. Too keep my turtle comfortable without the noise, I bought 2 regular sponges and put one under it and one behind it and I could still suction cup the top one. It's quiet and stays in place. The video clip was with my phone inside the tank.

I've had this filter for a couple years now and it works like a charm! I don't use the suggested filter and media for it, I made it my own by putting a filter foam on the inside, followed by filter media and I put a carbon pouch on top and it cleans my water so well! Even when you use this filter with the media it comes with it works super well. I have it in my frog tank and it does an amazing job of really sifting out all the gunk. It's a perfect size for a small tank or even a larger one with less water. The only problem I have is a suction cups broke and I had to like ductape the hole off and I only have a single suction cup left but I'm working on fixing it lol. It's lasted me this long I ain't giving it up!! I reccomend this to anyone, you really can't beat it for the price.

This filter for the price has actually become one of my favorites over an expensive name brand most people use. It runs great. The pump attached to the bottom, pumps a high rate of water which is excellent for tanks with turtles and so forth.
It is actally very quite. If it wasn't for the waterfall sound itself I wouldnt know it was running. The water flow is so smooth the African Side Neck turtle in the tank loves swimming under it.
The pump is removable from the filter so you can clean the impelle if need be. This is a big plus with because sometimes debris can get into the pump around the impeller and cause it to lock up then burn out.

The only flaw that I truly found with this was the hanging clip isn't strong enough and snaps off. However there are 2 large suction cups that hold up the filter with no problems. I just prefer the clip as a backup in case the suction cups let go.
Pros: Quite, Powerful, easy to clean and maintain
Cons: Haging clip is not functional for the weight of filter once water starts pumping through it.
I would recommend this pump for a turtle tank if you don't want to buy a 60.00 or more name brand one.

I've had this about 6 months now. actually got this for a small turtle I rescued and I must say its easy to use and easy to clean. Its also quite efficient in keeping the water clean and the noise level is minimal

UPDATE: I received an email from the seller right away regarding my issue and offering to replace the motor that is no longer working. Though I had hoped the filter would have lasted longer, tgan tgree months. The seller was quick to respond and offer a solution. I will definitely purchase from this seller again! Great customer service!

Filter worked great for 2 1/2 months then motor stopped working. My turtle 🢠loves the waterfall. Product does as described, easy to clean, no issues but looking forward to see how long new motor last.