I bought my Eurmax tent in June 2019. After three uses (normal use - no abuse) the stitching around the bottom edge of the fabric top began unraveling.

I wrote Eurmax using the contact information on their website. I included pictures of the unraveling stitching. A couple of weeks later I received an email from them and after a brief email exchange I got another email explaining a different office handles their amazon orders and I should contact them instead. Okay...

The week following that I received a reply from the other office. After an exchange there, I was informed I'd need to pay $20 for shipping to replace the top. I was dissatisfied but paid anyway, especially since it was taking so long to resolve.

I then posted this review to Amazon and I was contacted quickly. The company apologized, refunded my $20 for extra shipping, and expedited shipping on a replacement tent top. Thank you Amazon for stepping in.

TLDR: Don't contact them through the website. Use the Amazon feedback system.

While I hope the company improves their communication process, they corrected everything in the end. I'm pleased with the sturdiness of the tent, as the crossbars in the top really help. It's also very easy to setup. Other than the initial top issue, this seems to be the best tent I've used so far.

Tip to new users for using the rolling carrying case,... tighten the Velcro strap really well so the tent feet stay put on the little metal flange. ;)

I had to get a quick tent for a show coming up. I found one of these that was returned for a really good price. I expected it to be cheaply made. Boy was I wrong. The frame is heavier than the other brand I buy. And it looks like it has a super thick protective paint coat to keep from rusting quicker, if used out doors. The top is the exact color as the photo. The rollers are are made to take a beating when used a lot. They are not plastic.

Two things I didn't like tho..
- 1 The top is thin without the silver sun shield. We are going to put a tarp on first then the top. Florida sun gives no mercy.
-2 the storage case is open on the bottom. It's not completely sealed. Rodents and snakes can get in there when storing in a barn, garage etc. It's just a metal plate simulating a hand cart.
Other than than it is worth it for indoor shows.

Update: we cut a thin sheet of pressbaord to fit the bottom, then glued it to cut thick plastic for the bottom. We apply it like a sock before putting it into the bag. It reinforces the bottom so nothing will fall out and no critters will make a home while storing. . For the price we got it for, a small modification was worth it. I would rather have a stronger frame and make modifications to endure the Florida weather. The EZups are not lasting. It's not a $1000 commercial circus tent. It's a pop-up that can withstand winds and elements a lot better.

It's beautiful but I was not able to assemble. I have no idea how to assemble it. I need a tent that is easy to assemble this one is too hard. Sorry I just had to return it because if I can't assemble it then it's pointless to have it.

I want to say-this could have been stellar, but I did return it. The quality is there which is why I am giving it 4 stars. The frame was well made and sturdy-just from opening it up I know for certain it can sustain some decent wind force which is great. The wall fabric that was sent was very nice. It was thick enough so that it would very much keep out rain or sun. The bag that holds the pop up had nice wheels that can be attached to it and was made of a very strong canvas that looked like it was not going to fall apart anytime soon. It had a nice pouch to hold stakes, or other accessories for the tent. The bottom of the bag is open, which is different, and the spot that holds the frame legs is very small so I can't say how well that part would have worked over time but it looked great upon initial glance. I will 100% be buying another one in the future. I probably would have given it 5 stars if I had kept it.

So why did I return it? I think it has to do more with Amazon than the manufacturer. The box arrived in a re-taped state, which, given how heavy it is and the fact that it had been raining I felt was likely just due to all conditions present. No. I opened it up and found the top tarp missing completely, and the frame was clearly used with chunks of grass and mud still in the bottoms of the legs. This was very clearly not a new tent, it was a repackaged and resold one. Because of the number of parts missing (the critical top piece!), we opted to return and will be purchasing again in the late spring when we start to do market booths. Hopefully we will get a new tent this time. I will update this review when I have a chance to see the other pieces and determine if they are worth the other star!

The spread of wheels on the storage bag. I really like the face that the storage bag opens the length of the bag. We use these canopies for Farmers Markets from mid June to the end of October six days a week from July to the end of October.