THE BOSMARLIN LARGE MUG I BOUGHT IN MAY 2021 WAS THE BEST COFFEE MUG I HAVE EVER HAD AND I HAD A FEW THAT JUST DID'NT STAND UP TO THE BOSMARLIN LARGE MUG I WAS CLEANING AND MY MUG FELL OFF THE COUNTER BY ACCIDENT AND BROKE INTO PIECES I WAS DEVASTATED AND HEARTBROKEN SO I IMMEDIATELY SEARCHED MY ORDERS TO BUY ANOTHER ONE AND WAS SUCCESSFUL IN BUYING ANOTHER ONE "YEAH" AND NOW I CAN RELAX WITH MY CUP OF MOCHA LATTE AND TEA NOW THAT I HAVE THE BEST MUG EVER

This mug is very pretty and very big. A little hard to hold onto when full if you have small hands

Nice big cup "” well made

So, there are 2 main points to note here. First, the packaging is horrible. There's really no other way to explain this. Seller readily admits that they have poor packaging, but that they need to exhaust all current stock of their packaging before updating to something else. I suppose by their calculations it must be cheaper to send out a replacement mug than to ensure the first one gets there safely. To this point, I can say that the seller indeed does stand behind their product 100%! After contacting them regarding my first mug which arrived in a pile of shards as shown, they immediately sent out a replacement which arrived a day later. EXCELLENT! Something to note here is that although seller packaging isn't very good, the issue is mostly in how Amazon ships the item itself. The first mug came in an envelope! Who puts a fragile ceramic item in an envelope!!? So that part is on Amazon, not the seller. The replacement mug came in the same poor packaging, but was shipped in a BOX which helped to protect it. That came directly from the seller, not Amazon.

Second part of review is about the mug itself. This is a very nice mug for the price point. It is a glazed stoneware mug and by most standards, a large one. It has a good feel and can hold nearly 20oz of beverage at 4" wide and 3.5" deep (2 cup measuring glass for scale). The glazing is varied in finish and adds a bit of design detail which of course is subjective to your particular taste. As the pictures show, the top 2 layers of color along with the inside of mug are shiny and smooth, while the bottom part is matte with a duller non shiny finish. This carries through to the handle as well. I can confirm that it can be placed in microwave with no issues. I haven't tried the dishwasher as I washed it by hand, but it does say it's dishwasher safe. Overall, this is a 5 star item that would benefit from better packaging, but is backed up by a solid seller who stands by their product.

I love the look and size of these mugs. They are heavy duty enough to survive the heat in my dishwasher without breaking or chipping, and they are large enough to hold my matcha and milk, as well as coffee or hot chocolate with plenty of extra space left. They are also comfortable to hold while drinking.