From the beginning maybe 30 minutes after ordering the trampoline I was then messaged from the supplier that with it being a 14" we would receive two packages containing the contents . And we received them both same day . Never putting together one the instructions didn't help too much , but looking at the picture and figuring everything out wasn't time consuming or a hassle for my wife and I . Very straight forward and my boys absolutely love it"¦.. so do I and I jump on it quite often, the netting has stopped me stepping off numerous times . I'm very satisfied with our purchase and love how the company reached out very quickly to inform of the situation , though we both assumed coming from warehouse jobs how it would be packaged it was great to see the company being transparent about the sell .. definitely recommend

I searched for MONTHS for a good trampoline for my daughter. We needed one that my husband and I could both bounce on with her if we wanted to. This trampoline has a good weight limit and a is wide enough for all of us to be on at once. It was a little hard to put together only because I've never had a trampoline before, but it comes with 2 tools to pull on the trampoline base to stretch it out. Just ne careful of your fingers 😉 I also want to mention, be careful with the netting, one of the caps on our metal poles broke while putting the trampoline together which the net got caught on and ripped a piece of the net . It would be a 5 star review otherwise

This product was very easy to put together. The quality great. I would highly recommend this trampoline!

My son loves this trampoline. The net unraveled at the entryway and they sent a new one.

I would start the review by a comment that I would not call myself as a super-handy guy as many do comment in their reviews. I am just alright and have some ideas. Install is not that hard if the instruction manual were clear.
I used contact seller option and got answers within 6 hours. Remember, manual is not good and could use better English, so please use "contact seller" option. I worked with a Heidi who was so good that she picked up my phone in the middle of her night and called me back her next day (China based). I will put in a few learnings. Before you start, please also have a 13/32 ratchet with you. (1)comes in a big 100lb box (2) some small bags for bolts/pads/washers are snugged/hidden inside fabrics. Look for them before thinking you are ripped off.(3)T connectors for bottom rails are pre connected on 4 of the rails. Don't try looking for them. (4) make a circle but when you start putting in legs at least one rail will come out. Don't worry too much about. Just get it standing. When the springs are installed it will be OK (5) springs are easy to install, spring extending tool is very good with high efficiency (6) bottom tube installation is tricky and many had reviews about length of bolts. Orientation of black plastic pad is important to gain threaded length of the long screws on the other side of bottom tube. If you have them the wrong way then screw would not come through the other side. (6) upper tubes: will have a cap attached at the plain end. Insert into net sleeve with the cap on. Caps in my shipment were off and the desired end of upper tube were not going into lower end. So I used other end. When I told this to Heidi, she shipped 8 pairs of new bottom/upper tubes in case. I got a lot of help from her who was answering questions after discussing with technicians and she solved all of my problems. I was lucky that I did not have to go to hardware store as the "1" reviewers but I could see myself going there by trying to decipher the installation manual and not contacting the manufacturer.
I had a weak schedule so took a week to put it together but people who can start earlier in the day and those who are really handy can do it in a few hours. I will revisit the review after winter and let you know if it broke down.