This is my second shade and it's just as perfect as the first (ordered separately). Came home at 8 and by 8:45 fully installed. Quality no sunshine allowed. Will order again. Get the hub for alexa, but the remote is fully operational. I did have a problem, I ordered the wrong color. No returns for that.

This blind works great. It fits perfectly and looks great. Love that we were able to customize size and color. We especially needed it to be motorized as it's too high for us to manually move a blind.

I am writing this review in regard to customer service for the roller blind that arrived damaged. So far, I have found it somewhat difficult to find a contact number for Zshine that works. The phone number listed gives a voice automated response that states, "sorry that this person cannot accept calls at this time." I attempted to go through the Amazon return section and it states that this item cannot be returned due to health concerns. I'm assuming that is because the item is manufactured in China and is considered a health concern. I have also sent an email through the chat session with the company so we will see how quickly I receive a response. I will adjust my rating with the timing of the process.
Day 3: Zshine responded with emails (1 each day). Their responses have not resolved the issue and when I respond through email, I don't hear back until the next day. I continue to attempt to call, but get the same automated response. All I am trying to get is two brackets to hang the roller shade without the valance and be refunded for the damaged valance that arrived.
July 7: Follow Up on Zshine Customer Service
I will admit, Zshine continued to reach out on a regular basis to resolve my issue. It took a little time to receive the brackets I needed, but with the 4th of July holiday it is understandable. Zshine customer service has been very good. I miss the days of speaking to someone on the phone, but regardless, they have a satisfied customer. I am just beginning a house remodel and will be buying additional roller shades from Zshine now that I know I will get good customer service, along with a quality shade.

Instruction and Video sucks🥵"¦After scratching my head until it's almost bleeding, I finally figured how to install (has extra parts?), reverse direction, set upper and lower positions and fine adjusted. It works as designed and I am pleased with it. PS"¦video says it shakes, what they mean is it moves🤷"â'‚ï¸. Something so simple made difficult, but hey"¦everything made in China😜. I opened the box, done in 30 minutes (next one 10 minutes).

Careful there may be other videos ==> "Me am learn you drive car well" 😂🤣

I need the motorized Shades for my house windows and these are perfectly fit and works also easy to install. good communication with Seller as well. I ordered 9 of them and one got bumped may be in the shipping and on that connected with Seller through chat and got response quickly and seller has shipped replacement as well.

I am happy with my shades.