ITSM: QuickStart Guide - The Simplified Beginner's Guide to IT Service Management
Key features
- •In-depth Summary and Analyses of core ITIL Life Cycle Phases and Sub-Components
- •Case Studies in ITSM Application
- •Getting Employees to “buy in” to ITSM by Implementing from the Bottom Up
- •Creating and Leveraging “Service Catalogues” to Clarify and Regiment IT Costs
- •The Capability Maturity Model and its Five Evolutionary Stages
BrandClydeBank Media LLC
CategoryComputers & Technology
ITSM: QuickStart Guide - The Simplified Beginner's Guide to IT Service Management
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