I am one of the few people I know that still have a home phone. AT&T was bound and determined to price us out of home phone service by making our monthly bill ridiculously high. Since we have internet, home phone and U-Verse, our bundle was supposed to save us money. Right. Special promotions would expire every year and you'd have to call to try to get another one. I've had it. So I bought Ooma. I actually had it several years ago and used it for a few years and then AT&T lured us back with a cheap price. Now that "cheap" price is $53/month. Well, the jokes on them. I will be paying $9.95/month and not to them. Ooma is actually pretty easy to install. I had my old unit and tried to reuse it, but it wouldn't work, so I had to buy a new unit. I called Ooma a few times for advice and even though I am calling a foreign country, they helped me every time, spoke good English and I did not spend a lot of time on hold before being connected with someone. Because I have four handsets located in the various rooms, I also have a Linx, which is a Ooma device that allows you to be able to use all of your extra handsets in the house. Thankfully my old one did work, so I didn't have to buy a new one. I was not 100% sure if I still needed to use it, but since I had it, I set it up (and that was really easy). When setting up the Ooma unit for the first time, it did only take about fifteen minutes. I was able to choose a temporary phone number (I paid $39.99 to port my old phone number), so I picked a really easy number and in one week, my old number will be on my account. The calling clarity is really good. When receiving a call, there is a few second delay before you can hear the other caller. You just get used to waiting three seconds before you say hello. Since I had Ooma in the past, I was comfortable going back to it and I'm really happy to save $43/month. Yes I had to buy a new unit, but it pays for itself in savings in two months. You won't regret getting it.

If you're buying a Telo to replace a broken one you'll have to:

1. call or chat with their tech support
2. wait *at least* 24 hours to activate it

You *cannot* add it to your existing Ooma account without going through their tech support. I tried activating through their online chat tech support but all they can do is submit a ticket. I was notified that it would be 24 to - 48 hours before they'd address the issue.

In this year of our Lord 2023 how we cannot simply replace a piece of hardware through our online account?!

I can't tell you how my new Telo works because it's currently a $79 paperweight awaiting activation. My old Telo was pretty darn good, tho.

I am very happy with the Ooma Telo. It is a great way to save money on your home phone bill without sacrificing call quality. I would definitely recommend it to anyone who is looking for an affordable landline replacement.

The Ooma Telo was very easy to set up. The instructions were clear and concise, and I had the system up and running in minutes.

The only thing of note that buyers should be aware of is that you need an internet connection. The Ooma Telo is a VoIP phone, which means that it uses your internet connection to make calls. If you have a reliable internet connection, this shouldn't be a problem. However, if you have a poor internet connection, you may experience problems with call quality.

Got rid of telephone-company DSL and switched to cable. This seemed like a good alternative since I wanted to keep some kind of land line. It was easy to set up and has been working fine for three months. If you don't want any fancy services, it will cost you about $6 a month.

My main reason in moving from POTS (Plain Old (Landline) Telephone System) to Ooma (VoIP) is to BLOCK those annoying nuisance calls. With this in mind I intended from the start to get the Premier service over the Basic. I knew right up front what I was doing. This whole topic was made very clear to me by the Ooma website. As to the website, it was very helpful in explaining how I could integrate Ooma into my situation and to explain what I needed to get it started. This took hours, not minutes, because this was all so new to me. But, after I had spent the time, all the necessary information was right there on the website. When the product arrived all the time spent beforehand was well worth it. It made installation and set up go quite smoothly.

I've only had Ooma a few days and it is not yet totally integrated into what will be my former landline system. I am in the process of having my landline number ported. In the meantime I purchase the HD2 handset so I could begin to use Ooma and to use as my personal phone when my present cordless phones are connected.

Activation went very smoothly with one hiccup. The instructions that came with the Telo were very easy to follow. The hiccup came as I went thru the online activation process. It would not accept my credit card (part of the activation process). I tried several times with different cards. I ended the process thinking that acivation was not successful. I called Ooma Support and they were very patient and helpful. It turned out that activation was succesful, but the credit card was not showing. They stayed with me while I repeated the activation process on another browser. This did not work. They then told me how to log into my account online and insert the credit card information. Everything was a success and I was very happy with Customer Service.

I later went thru the online process to Port my landline phone number. When completed, I wasn't sure that I had done this right. I used the online Chat service and they confirmed that they did not get this order which was all I wanted to know. I thought I knew what I did wrong and repeated the process online. This time it was successful and I got immediate confirmation. Ooma tells you that it could take 3-4 weeks for the number to be ported. It is already scheduled to be done in a week.

I decided to use Linx to connect my present cordless phone system to Ooma. Setting up Linx was very easy and went according to the enclosed intructions. I haven't connected my cordless phones yet. I'm waiting till my landline phone number is ported.

I purchased the HD2 handset to use to get used to Ooma while awaiting the number port. I also want it as a private phone for my own use. I don't exactly like the feel of the buttons, but it seems fine. I did have a problem where the batteries went dead after a few days. I called Customer Service. They thought the problem was with the batteries that came with the unit. They quickly offered to send a whole new handset (for free exchange), but I opted to just buy a new set of name brand AA rechargable batteries for $10. This was the problem. Again, good Customer Service._______NOTE: Since I wrote this I found that the new batteries also weren't charging. I accidently solved this by unplugging the charging cradle from the PLUG end (it didn't help to unplug from the cradle end).

So basically I am totally pleased. Everything is working fine. Setup was very easy. The phone sound quality is fine. The whole process of going from POTS to Ooma has been painless. Customer Service was great. My one bit of advise is to put in the time studying what needs to be done to get the system up and working before you open any boxes. Depending on your understanding it could take hours. The website has everything you'll need to know. That time spent is well worth it.

ADDED NOTE: The porting process went very smoothly. It took 6 days. I then set up my home phone system using both Ooma HD2 handsets and my original cordless system that is probably 15+ years old. I used Linx to hook up my non-Ooma cordless phones. I've actually liked the way with which the Ooma phones work in my setup that I've added more of these than I had originally intended. I also used Linx to attach a Medical Alert system. This was all so easy to do and worked out extremely well.

I ended up with a few very minor things that I couldn't figure out. In these cases Ooma Support by phone and chat resolved these very quickly.

Now I'm just waiting for the silence of blocked nusance calls. In summary, starting with deciding on which VoIP to go with right thru to getting everything set up, I am very impressed with Ooma. As a bonus I got a great customer service rep at my original landline carrier and she made sure my other internet services, minus the phone, stayed in tact and that the full cost of what I was paying for the phone was removed. IMPORTANT: If I hadn't contacted my original landline provider's customer service I would only have saved $5 off the cost of the bundled phone. The customer service agent advised me to move internet and tv to a different bundle and I thus saved $30. She also set it up as an extension of the original contract so that I wouldn't have to pay a termination fee on the original bundled services.

Update: Have had Ooma for about 2 weeks now and NO MORE NUISANCE CALLS, which was my main reason for making this change.