had the same problem. If the chest strap is that flimsy, what does that say about the rest of the backpack? In addition to this, the mint backpack ad the other colors all cost the same but the mint colored one comes with an extra buckle to keep your dog from wiggling around (it doesn't show in the Amazon picture but I had the mint one before, and it had extra buckles across the front). I don't get how they can justify charging the same for all the colors when one of them has extra features. This backpack is really not worth more than $30, especially considering how flimsy it is. Really glad Amazon gave me mine for me (my order got messed up a bunch of times, they let me keep it as a courtesy). I would be fuming if I had actually paid $70+ tax for this.

So the pros to this bag are that it fits my nearly 30 pound obese pug in it. And he looked very comfortable in it. Haven't found a lot of bags that can hold that big of a dog. He's very tall also for a pug. I had to order the large, but it fit and he wouldn't get out of it when I put him down on the ground.

The cons are that it's not that easy to get the dog in, at least for me, yet. I've only used it twice however. And it was difficult the first time, to get the dog in and be able to zip it up, the second he was in pretty quickly. I feel like for me, I need someone to help me hold the bag up around their legs while I zip it. At least until I'm better at it.

I actually bought this bag for my other pug who is very arthritic and old and cannot walk very far because I want to take her to some trails so she can explore and smell before she's unable to walk at all. Haven't put her in it yet because I don't want to mess with her legs too much until I'm actually taking her someone, but I know she will fit now. The only question I have about this bag is that the bottom is narrow so the dogs butt/back end/legs really wouldn't have much room it seems like to be very comfortable. And since their back legs have to stay in the bag it just seems to squished up to me. Not sure if they would be hurting after being squished up like that too long.

Also if the dogs not light weight it's definelty going to be hard to carry them. I know I won't make it far with my dog in the bag, but that's okay, the bag does serve the purpose. And the quality does seem really good.

Not designed for a tall or wide shoulder human.

OMGness! Perfect design to take my Miniature Schnauzer, weighs 14 pounds, everywhere! The color (blue) fits him and easy to get him in! Best investment for an active outside life for him and myself!!!!

Perfect fit for my 10# Yorkie! Excellent transaction. Thank you!