Having heavy eBikes I really needed a durable bike rack. The Hollywood Rack is perfect. I loaded both ebikes on the rack and drove 1100 miles with the bikes riding as steady as a rock. This road trip ended up being 2100 miles without incident. The ramp for loading and unloading worked great and really eased the process.

Warning Long Read.

I am 66 y.o female, 5 ft 1". This is my first rack and first eBike. My eBike is the model "Extreme"by Epic Power bikes, foldable, thick frame ( had 2 inch bar near chain to frame clamp on as only choice with rack), 4" fatty tires, weighs 66 pounds. BUT, it worked!! eBike is a beast and it NOT step thru its a step over.

The ramp was a breeze. I did not even need to use the battery to help walk it up (feature on my eBike). I was afraid I was too short to balance this beast bike and have use of my arms to clamp the frame without help all the while balancing bike on ramp/rack. My fatty tires barely stayed in the ramp channel but the ramp is so awesome I never lost control.

There was 1 problem I had after I took my new eBike in for service with this rack. The lever handle near bottom fell out of position causing an 18 wheeler to horn me and pointed to my hitch.
Clueless I went on with my day. When I got home, 10" screw was hanging out of hitch unable to 100% dislodge.

What the instructions failed to say was there was a loop at the end of this screw and it has to have the trailer lock pin threaded thru it. Somehow some way during install we turned level couple times and cinged (so we thought) but it worked its way out causing the bike to rattle and wobble bad.

Called customer service tech support and had help without waiting. The gent told me about the loop at the end of that long lever bolt needed to line up with lock pin hole. Problem resolved. Wobble gone!

This rack let me drop my tailgate 3/4 no problem. Santa Cruz wears it well!

I cheated mostly and watched YoutTube videos for unbox and install and even those videos did NOT address that loop at the end of the lever bolt be lined up with trailer hitch pin. It is step 6 in their paper instructions and NO mention.

My tailgate is only 54 inches wide, and I checked out Thule and several others (I needed ez ramp) regretting I bought a bike before I researched a hitch. The Hollywood Destination E hitch was the only 1 to check off ALL my boxes.

Check - Don't need a 2nd person to help load and unload 70lb eBike with fat tires. Ramp is brilliant

Check - Fold up keep rack installed on car to fit in my small screened carport and be able to walk behind it.

$699 price? I had no choice as I had no 2nd contender that checked all the boxes. To me safety above all else.

Nobody needs an eBike either and we pay the price. This "Destination" rack was the only eBike rack that relieved my anxiety and concerns . If little 66 y.o ... 5 foot nothing woman can assemble this and load/unload beast eBike with no F-bombs, anyone can.

My only negative which I solved for $5 at Home Depot is the 2nd strap on for my front 4" tire is short. My having only 1 bike frame spot 2" bar to rack clamp the 2nd safety strap on front tire was rendered useless by few inches. I can strap 2 of the 3 straps which for short distances was fine.

Yes, with tons of time hitting and missing playing with bite clamp & straps, I did get all 3 to work. But it cost me 20 minutes. When picking my bike up, shop could not get 3rd strap on. So, got silicone rubber 24" strap with alum buckle and prob solved. I am not sure if Hollywood sells longer tire straps.

I bought eBike on a whim because of price before buying a rack. I assumed the rack was the easy part. I was 85% convinced I was going to have to resell the ebike. No way could I dead lift the bike on a rack. If I can't navigate a rack there no reason to keep it. I bought the ebike for beach.

A ramp solution was my only choice for a vehicle tailgate 54" long. Harbor freight Haulmaster 4000 was like 76" long not counting ramp. So if you research racks with ramps for a car, choices are few. IMHO, the others with flimsy ramps can't handle fat tire or the ramp incline to severe.

If it was not for this Hollywood May 2022 release of this "destination E" rack for ebikes, I would have had to sell this ebike.

THANK YOU HOLLWOOD RACKS !!!!!!!

Changed rating from 3 to 4 stars.

Update: Finally got the replacement bolt and got to use the rack. It seems sturdy and stable enough for our bikes. Folding it down and back up to get in my hatchback is has been an issue. I have trouble getting the pin in and out. It is very tight! I need to sit on the ground and putz with it to get it to line up, then smack it with something. Same problem with the pin getting the rack out if the hitch. I'm putting WD40 and a hammer in my car for next time.

Will update after I drive over a mountain range this weekend. Fingers crossed.

***Original Review*****

Rack arrived. Box looked OK. One bolt holding on a wheel strap was bent at about a 45â° angle. I straightend it out with vice grips, damaging the threads. I knew it had experienced metal fatigue, so I knew it was useless and I would not trust it to hold a $3000 bike. I promptly emailed Hollywood Racks to send me a replacement bolt. I was told to fill out a Warrantee Claim.

Thus began my saga. It took over 3 hours to fill it out. The link sent in an email only sometimes worked.
When it did, it timed out every 30 seconds, making me start completely over. And over. And over! Then I got an email asking for a photo of the problem. Silly me. By then I had tossed it. I took a photo of the missing bolt. No joy.

ITS ONE (1) BOLT!! ARGHHH! We can't carry two bikes because one (1) bolt is missing. Is it too much to send a bolt, one (1) bolt to a customer??

SUMMARY: I SPENT $700 BUCKS FOR A BIKE RACK AND REPLACING ONE (1) BENT BOLT IS A MAJOR PIA?? SERIOUSLY?

The rack was easy to assemble. The ramp for the ebikes makes it so easy to load. Seems well made and study. A bit expensive, but worth it.

The Hollywood Destination E is an excellent e-bike rack. Well made, easy to assemble, and easy to use. This is my second bike rack. I went cheap on the first one because I wasn't sure how much I would use it. Well, turns out my significant other and I use it regularly. The problem is, she is retired while I am not and she wanted the ability to take her e-bike on rides with her girlfriends when I am at work. That meant getting a rack she could load her e-bike on to and off of without my help, and the Destination E is perfect. The loading ramp is long enough to be useful and it comes with the rack, included in the price. Similar racks from other companies come with a ramp so short as to be virtually unusable by a smaller woman, and the longer rack like the one you get with the Destination E is an additional $100. The rack secures to her RAV4 hitch solidly and easily, and she can get her e-bike on and off by herself, so mission accomplished! We have used the rack multiple times already in the month or so since we got it. I can't say enough good things about Hollywood Bike Racks. The Destination E is simply excellent and I am now a HUGE FAN!