no suction not getting enough suction to clean well

Update: I absolutely do not recommend this hand held vacuum. It is useless. It doesn't pickup anything heavier than a bread crumb. It's a complete waste of money.
Original posting: I'm used to my Dyson so it was a bit surprising when I turned this vacuum on and it was a bit loud. But it does the job. Picks up light things like crumbs, lint, hair. I haven't tried to vacuum spills yet.

Couldn't pick up a baby chicken feather if it's life depended on it. Wanted a wall mounted unit for lack of space. The black and decker I had before was the best I ever had. Of course they quit making it and I can't get parts.

After the abyssmal experience we had with the Dirt Devil competition - https://www.amazon.com/review/R1OMA3Z02ZNN7E/ref=cm_cr_rdp_perm - we decided to go ahead and pay the premium for this model of Black+Decker. This time, I did my research. If I need to claim on the warranty, I can do so by hand delivering it to a servicing location - of which there is one here in Austin, Texas.

Brand new, this vacuum works well enough, but then so did the Dirt Devil, so we'll see how the battery holds up. We use a handheld vacuum for cleaning up after ourselves after we clean up after our pets, so it needs to be able to handle cat litter and hamster leavings, including popcorn kernels. This one does the job pretty well, though not as well as the much cheaper Dirt Devil did, when new, for the reasons detailed below. That said, the Dirt Devil is in the garbage less than a year after it was purchased, as they wanted me to pay to ship them the $18 vacuum when it died in order to claim on the so-called warranty.

The tiny mouth and small capacity hold this thing back. All of the manufacturer's pictures do a really good job of hiding that, so I have included pictures with a United States quarter for reference. For the price-point, the capacity and mouth size is somewhat ridiculous, but there seems to be a strange lack of competition, so I guess this is about as good as it gets right now. I could live with the capacity if they sold a cheap wide-mouth addon or something. If such a thing exists, it doesn't seem to be attached to their web page for the device, or anywhere on Amazon.

On the plus side, at least the exhaust vent doesn't exhsust onto your hand like some models I read about, and the vacuum itself is pretty light, although I'm not sure if I wouldn't take a heavier machine if it meant I could get done with the job more quickly because it had a reasonable intake and capacity.

Nice hand held wet dry vacume. Has decent suction only thing keeping it from a five star is the design of the tip is to wide and doesn't allow to get into cracks and crevices could easily be remedied if a crevice tool attachment was offered. Other than that though vacume has had great battery life and plenty of suction for any mess my children have made wether wet or dry.