Well, since my return window has closed and I don't have the option to contact seller I'm going to write a review. The jacket was fine in itself. It served its purpose. However, now the battery pack will not stay charged so therefore the jacket will not keep warm. How can I get a new battery pack? Please advise thanks in advance. It has been charging for over 24 hours and only the one blinking light.

PROS: I love this jacket! It fits very well and amazes me how quickly it heats up. I tend to be cold when others aren't, so not only do I use it outside, but it's become my secret weapon in cold conference rooms, at the movie theater, the grocery store, and other places where it's too cold for me. Putting it on low in those situations has kept me toasty! Love the hood too and that the coat is water & wind resistant. It is light and works well in cool temps without always needing to turn on the heater. It is fitted, looks good, and is thin enough to layer a longer coat over when needed. High winds tend to wick heat off the jacket, so when it's super windy, I put a down coat over it to trap in the heat and that really helps. Since it's a jacket and not a full coat, I also wear a long down coat over it for more coverage when it's particularly bitter cold out. This coat is really helping me get through winter!

CONS: The one big thing I don't like about the coat is the battery is in the inside bottom of the jacket, and once I turn the jacket off, I cannot use the button on the outside of the jacket to turn it on again. Instead I have to unzip all the way and reach in to disconnect and reconnect the battery (sometimes several times) before the jacket will turn on again. Out in wind and snow I've had to unzip my jacket to do this.

UPDATED REVIEW: The company reached out to me about the battery issue. They've redesigned the batteries so the on/off button on the outside of the jacket will turn it on again, and they sent me a replacement battery. The new battery works perfectly! So my one criticism has been addressed, and not only that, the customer service was amazing. If I could rate it six stars, I would! Both for the product, and the customer service.

This coat works so well, fits great, and looks good! I love this coat and highly recommend it!!!!!

I love this jacket coz it works great with battery pack and comes with a cover. However, this is my 2nd attempt to get a damage free one without success. The 1st time it had a tear on it's hood. So, I returned it but I couldn't let it go since I loved how it fit me; the quality was great too. I tried my luck again and now it came with a tear on it's cover. It is not a small tear. It's a huge one. Appears that somebody returned this jacket back to amazon after they tore the cover while attempting to tear through the box using a blade knife but they tore through their package. And now they sent it to me. I give up. I checked the jacket thoroughly for any cuts or tear which I don't see. So, I'm gonna keep it. Don't wanna do all the hassle again.

I wrote a review stating that it did not work and it might be user error it was. After purchasing another similar battery operated item, I realized that I was not starting the battery properly. There were no instructions. You have to hold down the on button for 3 seconds and then it will turn on. Love the jacket and style. It's also pretty warm without the heat.

I got this because I have Raynaud's phenomenon and I get cold all the time! The jacket is heavy by itself, which I love. It heats up pretty fast, feels like a heating pad on my back. I can't really tell that much on the front of the coat, but it is warm so it must work. Just not as obvious as the back. The logo on the front is quite bright when it's on, but it doesn't bother me. I wore it in the rain and I stayed nice and dry. The hood has strings that allow you to keep it on tight. I usually get a Large size in everyting (5/8, 153lbs), I don't like anything fitting too tight. I got a large in this and I love the way it fit. A medium would have felt too tight. I also LOVE the pockets. There is one on the top front of the jacket as well as the regular pockets on the sides. And the one that holds the battery is nice and roomy.