Bought 4 of these (2 as backup) for 2 month trip in Europe in 2022 when various airlines were losing luggage on a massive scale. Knew where our luggage was every step of the trip which was a huge relief. We're going on another European trip in a few days & I was having a difficult time renewing our plan so I called their Customer Service. Was on hold less than 1 minute then spoke with CHRISTOPHER who was extremely helpful, patient with my cluelessness & laughed at my jokes. He also informed me that I have free, lifetime warranty for all of my trackers. AMAZING cust service! Another win! Yay!

We initially got a GPS tracking device to be able to track our special needs son in the event he would go missing. We pin it to his pocket when he goes to school, when we are out and about on the weekends, and when we go out of town or on vacation. Our biggest fear is that one day he will go missing and he won't be able to communicate to someone who he is, where he lives, what the home number is, etc. With this device and the phone app, we have piece of mind that if he ever goes missing, we will be able to find where he is at. We love the comfort of knowing where he is at that we go one for our other child who is not special needs, just in case.

We used to have another GPS tracking device that we used for a number of years, but that (as many of the older GPS tracking devices do) worked on the G2 network which is slowly being phased out. Over the last few years we've seen a lot of the functionality on that other GPS tracker go away. The thought of not being able to track our son was heartbreaking for us and finding a replacement GPS tracker was difficult to do because they all were using the 2G network. We finally found this Tracki device and per the specs it runs on the 3G network. I was so excited when we found this we immediately ordered a set of them. I will have to say I was skeptic at first because it seemed like such a new product (we ordered ours in August and all the reviews we were able to find anywhere were only from a few months ago) but we figured we had nothing to loose, if we weren't happy, we could cancel service. I will have to say that this device and the company have far exceeded my expectations and my experience with other devices.

The price of the device is extremely reasonable. The plans are great. Right now, since we've been trying it out we went with the month to month plan, but at some point we will switch to one of their yearly plans, which will save us money.

The app is still relatively new. It was released in March 2019 and they are at version 2.3. I can say that it has greatly improved and they are constantly making improvements and releasing updates. The app will get a notification for any of the triggers you setup (such as enter or leave a zone you define). If you want other people to get notified of activities, they don't need to have the app, you can setup the app to send text messages to specific mobile numbers and you can also set it up to send e-mail to specific e-mail address. It will show you the batter life that remains for the device, and you can set it to notify you if the device hits a percent battery life so that you know it's time to recharge the battery. The batter life is great, we go a few days without having to charge it. You can set it up to refresh location every 1, 2, 5, 10, 30 minutes or even 1, 2, or 4 hours. The app will even let you "ping" the device so that it will beep. We've used this option a few times when the kids didn't remember exactly where in the house they put their device. This is a great feature!! It will also let you see past history of the device movement, this might come in handy at some point if anyone goes missing.

The device has some nice features as well. It has a power button so you can turn the device off at night. Other's don't have this. We power them down when the kids come home, that saves batter life. It has 3 buttons, one is an SOS button in case your child runs into problems, it will notify the app on the phone and let you know the SOS button was pressed. It has 2 other buttons as well that you can use for whatever you want to be notified for. It comes with a clip that you can put on, so a child can clip it to their pants. It has a little ring loop that you can put a key ring on. We put a small cable tie with a safety pin so that we could pin it to our sons pockets to make it harder to take off.

You may see comments that say that the device is not accurate. I will say, based on experience on trying several GPS tracking devices, they are all like that. It might not update the second you look at the app, but it will update, just give it time.

I've called customer support twice for help on two different items, and they were VERY accommodating and EXTREMELY helpful. In the "Help - Contact Support" section of the app, it has a button to "Call Support", so they make it easy to get a hold of them when you need to.

I used this on a trip to Switzerland. Set up was easy and the device started the trip just fine. However, it didn't seem to hold as much charge as the app stated, even though I turned it off when we arrived and it should have lasted both ways on the setting I chose. I only signed up for a monthly subscription, knowing I wouldn't be traveling again for a while. Owen in customer service was very helpful in canceling my account - 5 stars for him. Just a warning: you have to have your Amazon order number to cancel the monthly app subscription.

This was my first review. Read below to see the UPDATE to see how Tracki dealt with my problem:

During a 40 minutes car ride, followed by a 5 hour stay in a building, followed by another 40 minute car ride I am lucky to get a few pings with this tracker. I have it set to send every 15 seconds. In reality if you get a hit every 10 minutes you are doing good. And this is in a Major Metropolitan area. Don't expect this thing to work well, or even at all. No, its not me. I watched their videos and listened to their excuses on why tracking is poor. I have it set for Wi-fi and GPS. The only thing it has going for it is that it is a small tracker, but if it doesn't really work - what good is it?

UPDATE: I was contacted by Tracki and they were able to troubleshoot the device. It works as advertised now. I had attempted to contact customer service to try and figure out the problem, but that was an unsuccessful undertaking using a phone rep. If you have problems that a phone rep can't handle, I suggest you escalate. Perhaps I was unlucky and got the new guy on the phone. Maybe they are not trained enough. You should know that once you get to the right people you will experience EXCELLENT customer service. This product deserves 5 stars but I am taking off one star due to the hoops I had to jump through to get here.

First, I just got off the phone with Christopher Rodriguez with Track! Support. We spent 45 minutes working through several issues that I had going on and he was a rock star in handling all of them. Whatever frustrations I have had with the platform up to this point are overshadowed by the help I got from him.

As far as the device is concerned, I am using three different devices to track a truck and several roll off dumpsters. Due to the amount of metal and storing them in the country I seem to have spotty connections from time to time. I realize this is a stated limitation of the devices but a frustration none the less.

I did just activate the lifetime warranty through Mr Rodriguez and hadn't taken that step until he pointed it out. If you buy the device through Amazon, make sure you take the time to call and activate the warranty.

All in all I am happy with the app and the device performance. Will probably upgrade to the stronger case with more battery life.