Dried out my 1500sq ft basement quickly and keeps it very comfortable.

Purchased Alorair Extreme LGR August 2019 during an entire home dusty damp industrial remodel. Ran continuously 11 months. Worked well, built in pump drained directly into my basement sump pit. I Used my air compressor to blow clean the removable filter every 3-4 days but unit stopped working July 2020. I emailed customer service. They directed me to do some diagnostics such as emailing pictures of the LCD error codes and opening the unit to disconnect a thermal sensor. After a week it was determined this was not a quick fix. I was shipped a new unit which will continue under the original unit warranty stated for 5 years.

Customer service kept in email daily or every other day contact with me to either let me know there was a plan or they were working on a plan. They sent me the tracking number for the new unit. Once I got the replacement unit they followed up to make sure the problem was solved. Yes, It was solved. Customer service did a real good job of minimizing any anxiety that the problem might not be fixed.
Summary:
Company stood behind the product, honored the warranty, kept in contact, minimized anxiety , followed up.
Yes I do recommend the product and yes I would purchase again.
Product did "go down" but was run hard in a damp hot dusty industrial remodel.
I am very happy with the product and customer service, not just satisfied but happy, Big difference

rjh

Update: A new unit was shipped in about a week along with a label to ship the old unit back. The new unit has been performing great since. Customer service was responsive to emails and always courteous. Obviously i would have preferred the original to work without issue, but that's life. Not too many places have good customer service like this one. Given the circumstances I am happy with the results.

Previous: It ran for about an hour before shutting down and not starting back up. Customer service (CS) said it was probably the internal fuse and that there was an extra taped inside (and that going inside would not void the warranty). They also sent a link to a video. Well, the video was for a complete control board replacement and did not include instruction on how to actually remove all the parts to get to the control board (or more specifically the fuse). And as you probably guessed, there was no fuse taped to the inside. Still working with CS to get the fuse. Will follow up to this post when resolved one way or the other, but for now, as the item does not work, I have to rate as a 1. Will keep you all posted.

We installed the unit in the crawlspace which is sealed. Temporarily we put the hose in a 5 gallon bucket. This unit was really pulling out the water and our house is on a hill so pretty dry - at least from appearances. We looked at several of these from different manufacturers and settled on this one because of features + price. Its been running over 6 months without any issues. Very happy with the performance of the unit.

Had a small issue with the condensate pump but Eileen in customer service was very friendly, helpful and quick to send a replacement pump to resolve the problem, with good follow ups on every step of the way.