The media could not be loaded. However, today, the Washer Timer Knob and agitator spin cycle stopped working properly. While I am able to turn the washer timer on, the agitator spin cycle now only goes in one direction, continuously, instead of alternating the spin both clockwise and counter-clockwise. And there is now a burning smell if I allow it to continue running with a one-way agitator spin.

This machine has been a lifesaver and I've been so satisfied. The product warranty ends at 90 days, IMO a more extended warranty should be offered, at least, for 1-2 years.

If someone from Kuppet (I've emailed you guys at [email protected]) can advise me on how to fix this, I would be so grateful.

I am not holding this against the company or product quality because I have been using this machine heavily since I purchased it.

I'm also not opposed to purchasing this product, again, and have purchased another Kuppet product that I'm very happy with. I also am considering purchasing even more Kuppet products in the near future. I am just not in a position to re-purchase this product, right now.

I would really appreciate it if someone could guide me on how to repair this issue, myself.

Thanks in advance.

*Edit 4/29/2021:

I have emailed both the 3rd party seller and the company directly via the email address provided on Kuppet.net. I have received no response from either.

Unfortunately, I will be ordering another machine, because I did not plan on investing in a normal washing system, at the moment. But this time, I'm considering ordering it directly from Kuppet.net (it's actually listed for a cheaper price on their website). This brand is the only one that offers the large 18lbs washer barrel capacity.

I notice other websites also list this item, such as Walmart - they do offer a 3-year warranty through Allstate Insurance. However, the 21lbs Capacity washing is being marketed as the 26lbs Capacity washer on that website. They aren't really selling the 26lbs Capacity washer, at least, not on their website.

Maybe there are other websites that list this item and offer an extended warranty/insurance add-on.

Edit 4/30/2021

Just to get the machine assessed is going to be $90. In describing my issue with a repair person with washing machine experience, the agitator motor needs to be replaced. The motor is manufactured in China by another company other than KUPPET and its parent company.

What I did is reordered this product directly from KUPPET.net. I will keep the one I have, just in case, for parts. I'm not trying to get a regular washer/dryer, right now. And this has the largest washer capacity available on the market.

Crossing fingers.

But this MARKET for compact portable washers is OPEN for lots of improvement. We need more models with large (26lbs +) capacity, more durable materials, and motors. We also need inexpensive parts available for purchase that customers can buy to fix their own unit or hire someone to do it without the worry of paying more for appliance repair servicing of the unit than what they paid for the unit.

We need companies with better customer service and who offer a robust FAQ about potential issues that may come up concerning their product available on their website.

We also need better manufacturer's warranty offers. If you know you build low-quality products, accommodate for this.

Update 5/2/2021:

I reordered directly from Kuppet. I read a review indicating that there is 5 yr warranty plan offered. I looked and saw it listed under this item (that is currently out of stock). So, I was able to add the plan by itself to my cart and will try to apply it to my new machine. I don't recall seeing an insurance plan offered when in initial purchase, however.

The media could not be loaded. I bought this because a coin op dryer ate my quarters... and I live in an apartment.

It cost me $1.00 to wash and $1.50 to dry for one load at my apartment complex. I do 2 loads of laundry every week. So $5 a week. $20 a month. $240 a year... I'd like to say that buying this machine saves me money immediately! And I don't have to pay for water at my apartment complex.

I waited about a month before leaving a review. It took about a week to receive after I placed my order. I also bought a 5 year warranty on it. So do that to save you the hassle if anything does happen to go wrong with the machine which can happen. It's a machine, not a " it will work till the end of time" miracle machine.

Let's gets one thing straight before I continue... THIS IS NOT A DRYER. This is a wash, drain and put your clothes in the spinner to get excess water out, then either hang dry or use a electric dryer. People complained how their clothes weren't dry... it's a PORTABLE WASHING MACHINE not a dryer even though most clothes come out to be barely wet. You will still need to either dry it by using a dryer or hang drying it.

I bought a adjustable dolly to move the machine around on and 4 stainless steel hangers with clips both purchased on amazon posted in the photos above, to hang underwear, socks and wash rags.

My first load of laundry consisted of two scrub skirts, two scrub shirts, two tank tops, three pairs of shorts, six pairs of socks, and three pairs of underwear. All which fit fine in the machine just fine and I would have been able to add even more clothes into it.

I do 2-15 minute wash cycles and 2-15 rinse cycles adding in fabric softener to the rinse and drain it into my toilet. The water just flows down and won't clog your sinks or drains according to other reviews. I rinse by draining the wash water, adding clean water to it and adding in fabric softener. After it's done rinsing, I drain it and put a couple items of clothing at a time in the spinner to drain excess water and they are pretty dry. Almost like a regular washer how damp your clothes are. But some clothes dried in like 10 minutes after hanging them. Don't over load the spinner as it won't work or drain properly.

When you put an item of clothing into the spinner and it starts clunking around, rearrange the clothing just like you would when a normal washing machine that gets off balanced. I also don't keep the plastic cover it comes in the spinner as it makes too much noise. You could personally do without it. I don't see the purpose in it.

Towels can fit in the machine just fine but if you hang dry them, even with adding fabric softener, your towels will be hard and crunchy. Either deal with it, or put them in a dryer.

Yes, sometimes clothes will get tangled up. After the first 15 min cycle of washing, I lift the lid and untangle the articles of clothing if they are tangled and do the last 15 minute. Cycle. Not a big deal as that happens with regular washers as well.

You can either wait the full 5 minutes for spinning, or spin for about a minute till majority of the water is out and then either hang dry, or place in a dryer. But even after 1 minute most of the water is out of the clothing and it's just damp at that point.

The directions it came with don't even make sense. So here's what you do:

1) On the backside of the machine you'll find the plug in. Plug that into any outlet near the area you will be washing. Yes the cord could be longer. I would recommend a bathroom so you can put the drain hose into the toilet. See above photo

2) attach the hose on the top of the machine to the sink you will be using to fill your machine up with. Again I recommend the bathroom sink. Photo above.

3) make sure the switch on the top is on normal and not drain. If it's on drain the water will "drain" and not fill up your machine. And if it's on drain and your drain hose isn't in the tub or another sink, or in the toilet, water will go everywhere. But I haven't had this happen as I pay attention to what I'm doing.

4) take the drain hose on the bottom left of the machine and put it under your toilet seat lid( after you have cleaned your toilet of course) so the water will drain into your toilet when you do drain it. Photo above. You can put it in the tub if you wish, but I couldn't get the hose to stay put anywhere. Plus is gives my toilet an extra clean.

5) fill 1/4-1/2 with clothes and add your soap. Liquid soap is better. Powder if you have to. No pods of any kind. What I like most is I can add as little or as much water as I want.

6) fill water to the point all the clothes are covered with water. Don't use too hot of water tho. Cold and Luke warm will do just fine.

7) set time for 15 minutes twice and then drain( make sure drain hose isn't on the floor and is either in the tub, another sink or the toilet). This is your wash cycle. You will have to go back after 15 minutes to set it for another 15 minutes for a total of 30 minutes washing. You could do a 15 minutes wash only if you wish.

8) after you have drained the wash water, fill with clean water and fabric softener if you chose and do another 2-15 minute cycles to rinse. You will have to go back after 15 minutes to set it for another 15 minutes for a total of 30 minutes of rinsing. You could do only a 15 minutes rinse if you wish.

9) drain the rinse water ( make sure drain hose isn't on the floor and is either in the tub, another sink or the toilet) and keep the knob on drain. Remove the plastic top in the spinner side, it really has no purpose. Set the spinner to 5 minutes as thats all that allotted anyway. Add a couple of articles of clothing into the spinner. And close it. When it spins if you hear any knocking give it about 3 secs. If it stops your good. If it don't, rearrange the clothes and try again until the knocking goes away.

10) hang dry or use a electric dryer.

Your clothes will be dry by morning if you do laundry in the evening. I hang mine in my bathroom or in my closet where they will be going anyway.

I can't understand why people complained about this machine... they are either abusing it by overloading it, misusing it or user error. A child could do their laundry with this thing.

This machine is so convenient as I don't have to have to get ready and make myself presentable to go do laundry. I could do my laundry in my own apartment in my birthday suit. I love it. It's small but does a lot of clothes at once. It's compact and easy to maneuver around my apartment. It's light weight, and easy to use.

I will in the future be purchasing a dryer for my towels. Which is the only downside I have. But I'm not going to leave a bad review for that.

Best purchase I have made in a long time.

2 years ago we bought this washer, It has saved us so much money. We live in a studio apartment and just simply cary it to our small bathroom and wash our laundry. We also have a compact drier so the savings at the laundry mat has paid for both items. We both work in the restaurant industry so we wash clothes daily. Can't wash blankets but it washes everything else even my white Adidas shoes. The spin dry is the most impressive part of the washer, it really is. The letters on the nobs have faded away but that's okay. Oh and it does leak a little puddle of water now that it's been heavy used, but just very little. And this washer must be attended to in between each and every cycle, if you walk away from it while it's filling with water it'll overflow. Luckily that's never happened to us, but we have had it drain on the ground and soaking the bathroom a few times. But that's our fault not the washers. The convenience factor of washing our clothes at home versus the laundromat is huge. If this washer were to break, I buy the same exact one. Oh and it's also a stylish washer

I bought this model to replace a smaller model that had quit working. I needed a portable washing machine as the hookup for a full sized machine is in my basement. I have tricompartmental osteoarthritis in my left knee and climbing stairs is very difficult for me. Having a portable washer is best for me. The washing side of the machine holds quite a bit, you can easily put about half of what you wash into the spinner side. Once you spin them out most of the water is spun out. Then you can either hang dry or place into your dryer. This would be perfect for someone who has mobility issues like me or someone living in an apartment without a traditional washing machine hookup. No more running to the laundromat.

Most excellent, dude!

I am 65 and retired, and went full time RV in Sept. One of the first things I looked to add to my trailer was an "RV washing machine". I read several reviews of several brands, but this one appeared to be the most popular. It was light weight and easy to carry through the narrow RV doorways.

I had already decided to place it in my shower stall, since I live in an RV Resort park (and plan to always do so no matter where I move to) and would probably never want to use the shower in the trailer when the park has clean, hot showers as part of the rent, which obviously have larger than 7 gal hot water tanks.

The washer fits nicely into the stall, and drains easily into the shower stall base, which drains out into the septic at least as fast as the machine does. All I did was disconnect the shower head hose (leaving it hanging in place) and attach the washer intake hose, and run the power cord under one bathroom door and plug it into a power strip. Voila! All hooked up and ready to use!

Its so simple in design and operation I didn't even need to read the manual (though I did anyway). After the first load (which was more like a typical house machine load in size) I adjusted my loads to more often and smaller, which works better for this environment. After the clothes are spin-dried, I hang them up on plastic hangers onto the shower curtain rod above the machine. If the loads are kept smaller, this setup works great! I take the clothes down the next day completely dry.

This setup and routine allows me to wash once a week to keep up with my new RV lifestyle. All things man-made wear out over time, and even if I need to buy another one in 2 years (which I probably won't) it still pays for itself before that time in saving quarters (for park machines) and in convenience. Couldn't be more pleased with this purchase!

UPDATE 04-04-21: Have been using this once a week since purchased, and it still works fine.
TIP: Some reviewers said their spin dryer broke soon after first few uses. I suspect its because of not balancing the load. This is not a Samsung $800 washer with VRT. Use smaller loads, and when placing the items in the spin dryer, form a doughnut with the items, creating a balanced stack around the perimeter of the tub. As soon as the timer is turned on, the tub really takes off spinning, and if the load is off to one side, it will cause the tub to bang against the washer, and probably eventually break it.
TIP: Some have complained of mold growing in the washer inside. Get in the habit of draining it well after each use, then dry it out with a small cleaning towel, and leave the lid open. Use the washer as a clothes hamper, with lid open. This will keep mold from growing in it. If you still get mold over time, spray it periodically with a bathroom cleaner (I use Clorox Cleaner+Bleach), let it sit for a few minutes, then rinse and dry it out.