I recently purchased a Sven & Son's Essentials Queen size bed. I was initially very impressed with the price and fast delivery. When we started to assemble the base the instructions were almost non existent and the instructions that were provided were confusing.

After finally getting the bed assembled it seemed to work pretty well except for the fact that the mattress would slide and sometimes go up above the slide bar at the foot of the bed. I was having to push the mattress back into place nearly every morning.

Unfortunately, about a month after the purchase I dropped the remote in water and attempted everything to dry it out but it would not work. I went to the Sven & Son's website and found remotes on sale for $39.95 down from $70. I searched every remote available and none were like the one I had. I had to send an email to the contact us address and received a reply that included a phone number.

When I called I was directed back to the website and then to a SleepGeekz website to purchase a new remote. I explained to them that none of the models shown was like mine. I was told it had to be because those were the only remotes they made. I took a picture of my remote and sent it to them. The girl told me she would have to speak to her supervisor and then I was told I would have to speak to the warranty company but it would be Monday before anything could be done.

On Monday the warranty company did contact me but the person was somewhat curt and impolite. I was told I could purchase a new remote for $55 + $13 shipping. She said she would send me an invoice and once it was paid they would ship it out. I asked if I could just give her the card number and get it taken care of. I was told NO they don't do business that way. I received the invoice the following day. I immediately paid it. I was very irritated that the shipping was the US Mail.

I kept feeling velcro on the underneath side of the base and thought perhaps we had assembled it wrong because of the poor instructions. I thought that perhaps the velcro was supposed to prevent the mattress from sliding. We tried turning the panels over but they would not fit. We finally called and was told that the velco was for the optional cover. The cover could be purchased for an additional $60 and served no purpose other than looks.

Overall I do like the bed but the company just doesn't seem to be very customer friendly.

We looked at many adjustable beds before deciding on this one, but I'm so glad we chose this. It is a wonderful bed! The adjustable base is great for my severe, chronic back pain (that zero G setting feels like heaven on my bad days), and it helps my husband with his hiatal hernia and acid reflux (we're a mess lol), not to mention snoring! Plus, it's great to be able to sit up to read in bed. We went with the 14" hybrid mattress, which is great. It has the softness and cushion of the foam mattresses, but the underlying support of the innerspring (I like a softer mattress because my hip bones get sore if it's too firm, but my husband likes a firmer one... this is a nice compromise, and neither of us has any complaints).

We received the bed within a week of ordering. Assembly is easy...the directions are very clear. The mattresses are heavy, so it took both of us to heft them on, and about 24 hrs for them to recover their full height. There was little off-gassing; other than the smell of the plastic they were wrapped in, they didn't smell much at all.

We bought the bed in April, so we've used it for 4 months now. We haven't had any issue with the mechanics (the remotes and bases are still working perfectly). I'll update if something breaks, but so far everything is going well. The mattresses are uber comfy! I'm glad I chose these instead of trying to find others... these are perfect for us.

I have owned high end beds (I had a Sleep Number a few years ago, but the controls kept going out), and cheaper Costco memory foam mattresses. No mattress has been such a nice balance of softness and support. They are not hot (I sleep hot, and I hated my first memory foam mattress because of that). They are very thick. I have to make sure I buy deep pocket sheets (it uses twin XL). Our one complaint is that the bed, combined with the mattresses, is very high off the floor for our smaller dog (the legs are 12", and the mattress 14"). I contacted the company, but the only other option is 4" legs (you can order those from them), and that would make it lower than is comfortable for me to make the bed with my bad back. Something in the 6-8" range would be ideal. On that note, I suggest a bedskirt with this because it looks a little cheap without one (the legs are solid, but just welded metal). The good thing about it being so high is there's plenty of underbed storage!

My only other suggestion is that the mattresses do move around a bit. They sell side supports that keep them straight (the bed comes with the ones for the foot already). I have been fine with just pushing them back on the 1-2" they might move overnight when I make the bed each morning because they slide easily. I like being able to just slide them apart when I change the sheets... it's so much easier than trying to shove the fitted sheets on in between the mattresses...so I opted not to buy the side retainers, but if it bothers you, those are available.

We opted not to use this with a bed frame; instead, we had a headboard made that mounts directly to the wall. This makes it much easier to clean under, IMO. King comforters fit well, but they can have different lengths, so mind the measurements and err on the side of larger...these thick mattresses mean a longer/wider blanket is in order. We also opted for a large flat sheet (king), but individual twin XL blankets because I had trouble finding a blanket large enough for both of us. Comforters and duvets are more widely available in different sizes.

I would definitely recommend this bed, especially at this price point. I'm happier with it than any other bed I've owned. Fwiw, I contacted the company about shorter legs and they responded within 24 hours, and were very helpful, so there is service after the sale here. We are very satisfied (and well-rested) customers.

Cannot attest to how easy it was to assemble, because I had it delivered directly to the assisted living facility and they assembled it. I bought two; one for each parent. They both said it was very comfortable.

I read the reviews for this product and decided it was worth a try. The product arrived on time but the item was left on my driveway. I was expecting some contact with shipper about getting it into the house. It IS heavy. It took 3 women to get it inside.
The mattress is the heaviest!
Set up of frame/base was not difficult at all.
I would have liked MORE detail in product guide"¦. ie what side of the base boards should be up? The QR scan did not work for me. I did check videos at Sven and Son online. I got answers I needed there.
I did this myself"¦all of it. Yes it is heavy and it would be better to have help. I am in my 60s. I took my time.
I manufactures say their frame/ base will fit i side existing bed frames and that is true for mine. I secured the Sven frame to my bedframe with zip ties so it would stay in place. There is plenty of space between my frame and Sven frame. No interference with motors. I did zip tie cords to frame to keep them out of my nosy cats view. It works beautifully!

We only received the frame without the mattress but when we contacted the seller, the mattress was sent out and received within a day. We chose this item because both the frame and mattress were included.
This is perfect for my father to keep his upper body raised and his legs raised due to swelling.