From the beginning maybe 30 minutes after ordering the trampoline I was then messaged from the supplier that with it being a 14" we would receive two packages containing the contents . And we received them both same day . Never putting together one the instructions didn't help too much , but looking at the picture and figuring everything out wasn't time consuming or a hassle for my wife and I . Very straight forward and my boys absolutely love it"¦.. so do I and I jump on it quite often, the netting has stopped me stepping off numerous times . I'm very satisfied with our purchase and love how the company reached out very quickly to inform of the situation , though we both assumed coming from warehouse jobs how it would be packaged it was great to see the company being transparent about the sell .. definitely recommend

Great trampoline me and my daughter use it

Ordered this for my daughter to get her off of screen-time now and then, and I went for the large 15ft version on the advice of another dad's review. Took my time assembling it today, a hot and sweaty day, and I think the whole process was about 3 hours with some breaks. This model came in 2 boxes, which the seller advised me would be the case as soon as I ordered. My impression is they monitor orders and strive for customer satisfaction, as they wanted to set expectations within a few hours of my placing the order. Good vibes. The boxes arrived on schedule. The largest had a split seam and I feared there would be missing parts, but the items were packed inside in such a way as to minimize the danger of parts escaping. Everything inside was exactly right, and no damage. Everything went smoothly following both the printed and video instructions. My only suggestion for improvement would be to make the foam covers on the upright net support arms from a foam that doesn't grab the net sleeves when inserting them. I went back and forth trying to get the net installed, but in the end I watched the video instructions on YouTube and the montage for this part of the assembly, although it looks cute and entertaining, is actually also exactly in the order you need to do things to get the net installed: work it down onto the poles a little at a time while walking around from post to post. That part could be emphasized more, perhaps. Once I did this patiently, it started to get easier. Also, the parts package came with the exact number of items needed for the assembly, no more. Would prefer to have extras of anything threaded as oftentimes those are the points of failure when putting together a product like this, but I will say all of these parts worked perfectly and no extras were needed in the end. One last note: Make sure the bolt heads in the leg extensions are turned inward when assembling the frame, as this allows the eye bolts for the netting poles to line up correctly during its attachment. This is stated in the booklet, but I missed it, so had to turn things around later (my bad). Overall, it was kind of fun to assemble this trampoline, and my daughter lit up when she came in from school, and she started bouncing instead of hitting the iPad. (Mission accomplished.) She's still out there now with her mom. I would like to be able to buy some spare springs for future repairs, but I don't see those available on the CalmMax site. I'll contact them directly to discuss that possibility. Overall, very happy on Day 1. I hope this trampoline will be used for years, and we're off to a good start.

UPDATE: The company seems very concerned about quality and reached out to me to address measures they've taken to strengthen packaging since my purchase, and they are willing to replace any needed parts. Very positive note.

Good quality and safe for my 9 yr old. Assembly was relatively easy, considering I was doing it myself.
Took a couple of hours, that was to be expected. Overall, the product performs as expected and my daughter and her friends love it. Trampoline was missing a bolt, which the seller rectified quickly and to my satisfaction.

My son loves this trampoline. The net unraveled at the entryway and they sent a new one.