We came home from a trip and found that a large tree branch had fallen on our new trampoline--made holes in the mat and bent one of the poles. The company was quick to respond and replacement parts were easy to acquire. They even covered the damage under the warranty, which we didn't expect. The trampoline is up and bouncing again, and our grandchildren couldn't be happier!

This came only 2 days after I ordered! Such quick shipping, which was so amazing. Price was very good and a great selection of size/color. This was also VERY easy to put together, it took us about 2 1/2hrs and the tools they provided for the spring installation were amazing! This has an excellent bounce and we found our daughter out there playing at 7:30a the following day. We bought a 12ft which is great for her and us two adults so we can have some real family fun! Not to mention when we needed quick assistance on an installation question, the customer care team responded within the hour! Definitely recommend this company and this product!

The media could not be loaded. Setup is really easy. And it gave us a 5 day shipping window and it came by noon the second day. Less than 48hrs after purchase. That was from middle Tennessee to STL. So they don't tell you in the instructions that the frame pieces fit inside eachother on the ends. Also get a ratchet or ratcheting end wrench in 10mm. That little wrench tool they send is a joke. But BEWARE! Everything on this is easily overtorqued. The bolts, the steps, all pretty cheap. So don't go wild tightening with all your might. It won't take it.

So lastly, it does look cool. Kind of modern look for something that's been around forever. The net does not go perfectly straight down like the picture shows. If you look at other reviews and mine you can see it bows in a little. But not bad at all. We're pretty happy with it but it does do some moving and shaking even with my 85lb child lightly jumping. I'm 210lb 6ft man and I gave it my all (you know, to test it) and it held up perfectly fine. I would definitely recommend.

I had an old version of the net and it did not go on correctly. I contacted customer support and they are sending and updated one. Kudos to their customer support for making my frustration disappear.

I purchased this trampoline (12') for my 4 year old grandson and we are in Florida.

For the week I have had it - it has been through rain, wind, sun and different weights.

This trampoline comes in one well packaged box. The box is heavy and it is 59" long, 23" wide and 7 1/2" deep. It comes with easy to read directions - with words and pictures. There is a link for an installation video if need and all there links to find/ contact them if needed.

The frame cover, net and mat are just folded in the box. The springs come in two different boxes and they give you one extra. The plastic T-Connector are in there own package (flat cardboard with the see through plastic) and the Steel T- Connectors come in two boxes (4 in each box), All the hardware comes on a piece of cardboard with the see through plastic and everything is labeled - it also contains 2 spring pullers and the wrench needed. The poles for the side already have the foam covers on them but are in two pieces. They just push together with buttons and the buttons pop out when in place. It does come with a two step ladder that only rests on the frame (little curves to hold it on). You do have to watch the ladder if the trampoline moves it comes loose. Also I think you have to have your own screwdriver to put the screws in the ladder.

I've put trampolines together before so I had the legs, frame and 4 springs hooked to the mat before my husband and sons got home from work to help. It is very easy to put together.

The frame is well made with heavy duty steel and the springs are strong. But the legs are a little on the scary side. They are a cheaper metal and snap together with the buttons, so I've been keeping an eye on them as different people jump. So far so good.

We have had my 40 pound grandson and me 5'3" , 110 pounds on it together. Then my 6'2", 220 pound son and grandson on it, then my other son 6'1" 160 pounds and grandson on it and it has held up. It does make a lot of squeaking noise when jumping, but everything looks good.

The plastic t- connectors hook to the top of the side poles and then there are fiberglass sticks that go in the top of the net to hook to the side poles (the fiberglass is 8 sticks, not one solid one to make it easy to assemble.) Once the net is on you do not hit the poles.

The pad that covers the springs is easy to put on and is on the outside of the net. There is a warning sticker on it and the mat has there emblem on it.

Important - there are little gaps on the inside of the net that small feet could slip through but a little on the hard side to do.

The door comes with a zipper and clips to double secure it for safety. The only issue with the door is it doesn't open that wide and makes it hard to get in and out of - if you are bigger than a small 4 year old.

Also in my box it had paper that I won a free trampoline sprinkler - I'll check that out later.

Hope this review helps anyone looking to buy a trampoline.