I love these. I left a previous review of customer service wouldn't let me exchange unused product as I accidently ordered the wrong size. Today they refunded my money. So now that that's done.

These are a game changer. I subscribe to get them every few months. I'm a chronic pain patient with major pain in back, hips, and feet!! These orthotics majorly lesson the amount of pain I'm in on a daily basis. I refuse to go without my these in my shoes, Ever. I have a friend that went to good feet store. Spent hundreds of dollars on shoes. Which didn't work. So she tried These. Never wore good feet shoes again. Then she told me about them. I will always wear these now!! Thank you customer service for refunding my money. Now to order the correct size!! Oh they will take a couple hours to feel comfortable. Definitely tender at 1st but we'll worth it!!

Update: I've been playing around with these and other inserts for a while and these are great! They are my new favorite! The best thing, besides pain relief, is that they are adjustable for the type of shoe. I use the low arch support in sneakers that already have an arch and max arch support for boots and shoes with a flat- no arch support. My foot size is a mens 11, but I tried a 10, 11 and 12 to see what I like best. So my favorite size is the 11 suggested for my foot size, duh"¦ Tip- if you have heel pain and walk heel heavy like me, try flat shoes with no heel (low or zero drop shoes). It helps take the strike point away from the backside of the heel and creates more of a flat heel strike.

Original review:
I had mild heel pain for years. Finally, when the pain got much worse, I went to the podiatrist and was diagnosed with "Achilles tendinitis". The pain was around the outside bottom area of both my heels. Just above where my heels meet the floor. The podiatrist told me the tendons wrap around the bottom of the heel... I tried every heel stretch, exercise, yoga pose, leg stretch, massages, pulsating massage machine, night splint, stretching machine, heel lifts, every Achilles tendinitis treatment I could find for over 3 years! Nothing worked... I came to the conclusion it wasn't Achilles tendinitis and started trying orthopedic inserts. So far I've tried over 30 brands of insole inserts and these are 2nd best for my heel pain. They are awesome! They change the way my heel strikes the ground. It moves the strike point forward toward the arch and away from the backside of my heel. And when standing it puts more weight forward towards the arch and off the heel. Although I still have minor irritation, the improvement is tremendous.
Also if you have a similar issue, be sure to order the correct size. The larger size moves the arch support forward where it's less effective for reducing heel weight. I'm thinking of trying a size smaller and see if it works even better.
Tips: put the Walkfits under the inserts the shoes come with (much more comfortable and moves heel weight forward more effectively). Do not put thick inserts with thick heel cushion over the Walkfit, thin ones work much better. Smaller sizes work better, I purchased 3 sizes and want to try an even smaller one. They are uncomfortable at first, but quickly became very very comfortable, I don't like regular shoes anymore. They sit differently in different types of shoes, shoes with built in high arch support (sneakers) work better than flat type.
Keep the weight off the back of your heel! If you're like me, you probably need to change the way you walk. And give your heel time to heal. I walked very heel heavy and now walk more smoothly.
I hope this helps someone out there. Good luck! And purchase these inserts.

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I've been using these for 15+ years. Occasionally order a replacement or a pair for a family member. They can last 5-10 years of daily use.

although the product did not work well with my difficult feet, Walk fit worked with me and provided a refund. I will always respect and appreciate this company. Thank you Walkout