Nice winch, not happy with how the winch rope hooks up though. Came right off the drum the first time I wanted to use it...pretty inconvenient. I had to kinda rig it up but should be good now.

Winch installed easily and appears to be of good quality. I was disappointed that it arrived three days (5 days after ordered) late with no explanation. I should have opted for the 5 day shipping and received the $5 credit.

I ordered this winch a few months ago and finally got around to using it. The problem I found was that I noticed some black "goo" coming from the sides of the spool and I could not free spool out the cable. I took out the three screws and removed the spool. I found that the o-rings on the sides of the spool were mashed into a sticky goop all over everything. I sent Superwinch an e-mail but I got no response so I went to their website to call them. I ended up chatting with someone on chat and they said that someone from customer support would call me soon. I never got that call either.
I got tired of waiting for nothing to happen so I broke out the Goo Gone and was able to clean up the mess. I measured the size o-ring I needed and ordered a oil and abrasive resistant ultra-strong o-rings from Mcmaster-Carr. I received the o-rings the next day and installed them with some new gear grease and it works better than new.

Update: I got a call back from Superwinch about a week after I talked to them and a follow up today but I already fixed it so I'm not sure what they could do for me anyway. I'll give it 3 stars for now until I give it some more testing and because I shouldn't have had this issue in the first place. With the new O-rings and grease it free spools nice now.
The winch itself is pretty good. After having it apart I kind of expected some better quality and the o-ring thing was fixable. What really turned me off was the customer service. Seems to be an ongoing thing that customer service is going down hill.

I bought this only for my snow plow. Good installation instructions. It would not fit inside the mount I bought for my 2016 Polaris Sportsman 570 EPS but that's not the fault of Superwinch (see separate review for the Extreme Max 5600.3160ATV mount). Amazon raised the price on this winch by $40 a few days after I purchased it so I'm happy with the deal I got.

Great Winch! But the rope is not real synthetic rope its cheap nylon like rope! this cost $40 more then the steel rope one. Buy that and go to the hardware you will same $30.

All other parts are good. and works great.