I emailed the company and got a response with a number to call. The tech talked me thru the installation.
I was a little different than the instructions. I hope they will update or put a YouTube video out explaining the process. Very happy now. Thank you, Louis.

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The software would not install on my Mac. It never prompts for key #. It only installs an uninstaller in the applications folder. I tried the file from the CD and the latest one from the website. I'd like to get it installed so I can hopefully give a good review.

Finally an affordable capture device that works. Install disc told me my OS was Windows XP when in reality I have Windows 10. I ordered the Mac version by mistake so maybe that would explain the install software telling me I had Windows XP. The install went fine but it uses an old version of Power Director for capturing, editing and producing.. You can use Power Director to do the capturing and then use better software like Camtasia for the editing and production functions.. The Mac Device has lighted blue button on it but manual does not say a word about what it does. The Windows version of this product is much different looking.

I figured that the price was too good to be true, or that it would turn out to be a cheap piece of junk. I mean, the system requirements on the box were obviously written by someone who's never used a Mac in their lives (Pentium IV or higher?! Sound card?! Graphics card that supports DirectX?!). However, I can honestly say that this is a great product, and its ease of use perfectly matches the Mac experience.

The enclosed VideoGlide software consists of two programs: Capture and Exporter. Capture will record directly from composite or S-Video (with mono or stereo audio, of course) to QuickTime format using one of several compression options, or uncompressed (approximately 50 GB per half hour). You can then use Exporter, if desired, to take the recorded videos and re-encode them to practically any other video format QuickTime supports, such as MP4. (It may be worth mentioning: I don't know whether applications besides VideoGlide--iMovie or otherwise--can record directly from the device, so don't assume that this is possible. However, iMovie should be able to easily import VideoGlide videos, so that shouldn't be a big deal.)

Setup takes just a few minutes. I used the device and software on two different Macs: a mid-2010 Mac Mini powered by a Core 2 Duo and running OS X 10.6...and a late 2005 Mac Mini using a 1.5 GHz PowerPC G4, running OS X 10.4! I was amazed to find that even the G4 had the horsepower to record compressed S-Video in real time without any noticeable lag. Of course, on older machines with smaller hard drives, you'll have to keep a watchful eye on the amount of disk space you have left...but the fact that this even runs on old PowerPC architecture is pretty nice.

Of course, there are some shortcomings: it's not HD, obviously. You can ask VideoGlide to record the videos at higher resolution than 640x480 if you want, but it's just going to be stretched. The recorded videos show visible signs of deinterlacing--especially during fast action scenes--but I'd expect that from an inexpensive device of this sort. And, also falling into the "well, it's not magical" department: the Exporter can take a long time to encode videos. As an example: on my 2010 Mac Mini, encoding a half-hour 640x480 video--going from uncompressed, to H.264 MP4 with a total bitrate of about 1.25Mb per second--took around another half-hour. Of course, this time will vary; if your finished product is lower-res and lower bitrate, it will be much quicker. On old hardware? Set it up before you go to sleep! Again, if you've ever worked with video, you probably already knew this.

I did have one other problem that prevented me from giving this five stars: I noticed that it gets really hot when in use, and after about five straight hours, the video feed got all choppy and the sound scrambled like an egg. Basically, it was unusable, even after disconnecting and reconnecting it. After allowing it to cool off for a few days, I was able to record a half-hour video without any issues...but it would appear that this is designed to be used for short periods of time, like a couple of hours, rather than for days straight.

Overall, I would say that if you're in the market for a device like this, it's definitely worth the asking price.

I use it with the app Audacity. Most audio captures don't need any editing/enhancing.

I ordered the Mac compatible version of this product. All recent Mac OS's are 64 bit exclusively. I am currently using Mac OS Catalina. The Software that came with the order is 32 bit. It would not download on my Mac. I searched the Diamond website for a 64 bit compatible download but could not find one. I contacted Diamond support by email with my issue. They responded with a link to a 64 bit Mac compatible file and instructions to use Apple Quick Time to view videos. I tried to install the 64 bit software but the installation wouldn't open. The error message I received said that this downloaded software could not be checked by Apple for malicious software. It said to contact the developer of the software. I sent another email to Diamond to have them look into this issue. Instructions were to override the error by choosing open away from the securities and privacy preferences. Once that was done, the program installed and I was ready to transfer my videos. I was very pleased with the quality and ease of the transfer. Overall a very good product once the software and installation issues are worked out. Transferred 5 vhs cassettes to digital files stored now on my sdxc scan disk card. 40 more to go. So far very pleased.