Update (2023-07-02):
I'm leaving my previous review intact below and adding a few thoughts. Most of it still applies to some extent. But ... this is the best headset I've ever had for my purpose, and I still can't find anything better. I don't talk on the phone any other way.

Better? Noise cancellation and sound quality has been good on most of the 11 I've owned (yes, 11). I think some were counterfeits. Everyone can understand me on the other end, and many I've talked to had no clue I was going down the road (even with the windows down). The last one I bought was in December of 2022. I have two that still work fine. I don't know if the most recent failure is one of the more recent purchases, or a very old one. It literally wore out. The last two that failed lost their skins. I bought my first one in April of 2016.

I only have one reason for not upgrading to the 5200. I despise micro-USB. I love the magnet connector for these. I can just reach up and pull it off the charge cable and put it on my ear while driving with minimal distraction. I carry two on the truck within reach so that when one battery gets low the other is right there. I can even snap the charger on the headset without having to see it. Try that with micro-USB. So, if you have time and patience to fiddle with micro-USB, by all means get the 5200. It's a better headset in every way, except for that.

Poly seems to have migrated this headset over much better than they had at the beginning of 2023. There's a new app, and it works. I haven't tried to update the headset online with a PC since the end of 2022.

If Poly would update this headset's internals, and leave the size, shape, and charger intact, I'd pay more for that one than another one of these. If I knew that they had, I'd be buying one from their website. There are numerous SKUs of this headset. There's no way for us mere mortals to know what the differences are, if any. I suspect that one or two of the FFP models were counterfeit, but I'm going to gamble again. The warranty will be out long before any problems become apparent. Then I'll buy another one ... or the Voyager Legend 2024.

I am buying another one so I'll have two spares. Only 2 of the 11 are left. I started keeping one at home too. My wife is still using a 5200, but she has a couple of these ... somewhere.

Previously (circa January 2023):
I think I've purchased my last Legend, even though I haven't tested it yet. It's time to find something better, and that's going to be hard. My ear fits these too well.

Be aware that this headset appears to no longer be fully supported online. Plantronics is now Poly. I just downloaded the latest version of Plantronics Hub from Poly's support site, which appears to be the remnants of Plantronics support site. When I run the Plantronics Hub and try to update the headset I get, "Plantronics Hub is unable to connect to the server." I suspect that the update server no longer exists, though I can't be sure. The most recent firmware version is v.109, and may be the last one. That doesn't take away from the quality and usefulness of the headset at all. It's still the best noise-cancelling headset I can comfortably wear. Driving a truck I wear one all the time.

Having said all that, I have had issues with some of the ones I've purchased more recently, and my wife has too. Some of them don't cancel noise as well as others, though they all come up as the same product, and the same firmware version. Early on, they were all flawless. Lately, they're not. We've had a couple that failed before we managed to destroy them ourselves. And it's possible that more modern devices don't connect as well to the older version of bluetooth these support. This is a very good legacy product.

Last note: My wife has one of the newer 5200s, and didn't like it nearly as well as these.

I purchased my first Voyager Legend a few years ago. The sound quality is excellent, pairing is easy and the connection is generally stable (although sometimes there are disconnects from the connected device, that rarely happens while a call is in progress). That's precisely why, notwithstanding the problems reported below, I keep buying them.

The first one I bought worked great with my phone and, when we all went remote during the pandemic, also paired it with my computer for video conferences. Everything was great for a while but eventually people started complaining that my voice was breaking up. So, I thinking that it might be related to having the headset paired to two devices, I bought a second one, leaving the old one paired only to my computer and the new one paired only to my cell phone.

That worked fine for about two years. Then people started complaining that my voice was cutting out on the headset paired to my cell phone. So, basically, similar problems as with the first headset. Because these headsets are used entirely in my home, I don't believe this is due to environmental factors. I just believe that, after a while, the headsets stopped working as well as they did when first purchased.

But it is a testament to how much I like them that I bought another one to pair with my cell phone. No complaints as to sound quality from callers so far. Hopefully this one will last me a year or two.

Tip: the included charging cable is handy "“ micro USB on the end that connects to the wall outlet and the end that connects to the headset is proprietary. If you have the extra cash, strongly suggest purchasing the charging case, which keeps the headset charged and ready for use at all times.

This headset is not perfectly perfect in every way but it is the best that you can buy.

This is the only headset in the Plantronics lineup listed as having "premium" quality sound. It is Plantronics' flagship headset. Plantronics is the industry leader in earpiece headsets. If you are looking for the highest-quality headset you can buy, look no more. You have come to the right page.

The primary complaint I've read about on the Plantronics customer service site is that after two years the battery will die a natural death due to old age. So do realize that this will not last forever. If your battery dies while the headset is under warranty, that's too soon and Plantronics will replace it. If your battery dies in less than 2 years but out of warranty, Plantronics is currently offering customers substantial discounts to buy replacements. (Save your receipt! Scan it if you're paperless. Or buy it from Amazon where they will keep a record for you.)

I just bought my second one - the first lasted about 4 years for me with light use. I did read that some can get extra life out of their battery by putting the headset into a ziploc and then into the freezer overnight... so if you're here for a replacement, you might try that first and buy a little more time. I got a few extra months out of mine by discarding the (optional accessory) case I was using to charge it and by charging it directly through the OEM cord that came with it (so save that too!).

WHAT YOU GET:
Packaging is Easy to Open: there is a large sticker sealing the opening to the smallish box closed. That is easily cut with a pair of scissors. Then pull out the cardboard wings that are tucked into slots on each side of the front of the box and open it up.
- Plantronics headset (battery is permanently installed)
- Proprietary charging cord with separate wall plug
- Two additional ear plugs -- larger and smaller than the one preinstalled on the headset
- Foam covers for the ear plugs, to use or not as you prefer
- Instruction Booklet
- Instructions on Firmware Update
- Safety Warnings
- Some stuff in another language

The cord is USB on the wall end and proprietary on the headset end (only matches the headset). That means that you can plug the cord into the computer to get firmware and software updates from Plantronics (which is the first thing that they recommend you do upon unpackaging your headset). The cord is short, just under 10" long (without the connectors).

It's easy to change the ear plugs in and out so that you can try different sizes. You just press in and turn to the left. To insert one, you press in and turn to the right. (All of this is in the instruction book.) I found that I could use the small or the medium. I'm a 5'7" woman who weighs more than she should but you wouldn't hate sitting next to me on a plane. The ear plug sits loosely just inside your ear. You may not even feel it. It's definitely not a snug fit and you will hear surrounding sounds in both ears. What keeps the headset in place is the rest of it, not the ear plug.

The boom mic is adjustable. I found it was directly pointed toward my mouth in it's lowest position.

The device has a call button on the round part, from which the boom extends. That's for taking and ending calls if you don't want to use voice commands, which also work. On the underside of the boom is another button that mutes calls among other things. There is a volume rocker on the upper back part of the largest part of the device -- the part that goes behind the ear. And below that is the on/off switch. At the bottom of the back is the charging connector -- just a bit of recessed coppery looking metal.

It reads "Plantronics" in very subtle small pale gray lettering at the bottom of the largest part of the device, on both sides. You can see where it is in the small shiny black part at the bottom of the picture.

If you have the right expectations (it's not a magic genie... It may only last for two years... A very few of them will be defective and will require replacement...), you will be delighted with your purchase. You will not find better sound quality anywhere else. If you are used to music headphones, the looser, more open feel of the headset in your ear (or barely touching the front of your ear), might take some adjustment.

I highly recommend this product and am confident that, if after reading this review you still want it, you will not be disappointed.

UPDATE: One feature I have come to really appreciate is the voice commands. Some parts of my house get spotty cell phone reception. So, when I'm wearing the headset (during work hours), I always leave my phone in a "good reception area" of the house. If a call comes in, I don't have to rush back to the headset to pick it up, I just say, "answer" and the headset picks up the call. If the caller is in my address book, the phone will announce who's calling. If I'm silent or say "decline," the call is not picked up.

i have been working in technology for about 23 years now and even blessed to have my own tech support company. so i researched Plantronics like i normally do companies before i make a purchased.

Plantronics started out in 1963 and were the 1st company to make a slim headset for the airlines back in those days so i knew the headset i purchased should be good.

it totally mind-blew my expectations out of the water. not only is the volume really good to be able to hear callers. but people that ive talked to tell me that they hear me very clear and the noise cancellation is ridiculous. i drive quite a bit and dont care for air conditioning so drive with my windows down normally. people tell me that they cant hear ANY of the noise of air with the windows down.

lastly my 2nd favorite thing about it is the super duper charge battery life. i kept stats and on a full charge the battery lasted 8 days BUT not fully on all the time... headset was on for about 46 hours with about 2 hours of talk time during the span of the 8 days...

Pretty amazing if you ask me. so i purchased the next one up from this model to see if the battery life is just as good as well as the noise cancellation & audio volume.

Owned this exact model for 2 1/2 years. Works great and is reliable. Battery can be changed, but it's a process that most people wouldn't undertake. Value and quality are great!