Like others here, I've been trying to find the "right" pillow for me. My wife and I have bought different ones over the years. She's satisfied with the other expensive memory foam pillows we bought years ago. I slept one night on them...I take that back, I slept a half of a night on it before resorting to my regular pillow. I never could find the right pillow though. Either they were too firm or too soft.

What drew my attention to this one was the reviews and secondly...the 90 day satisfaction money back promise, the (2 times) free customization promise and the 20 year warranty if it ever needs replacing. I called the company to speak to them before ordering (like I tend to do) just to double check and get clarification on their promises and the gentleman was extremely polite, professional and patient with me. The promises are cut and dry. No "gotcha" clauses.

I ordered mine KNOWING that there may be a slight temporary smell that I don't like (from the reviews), that the pillow is NOT a solid block of memory foam but it's shredded foam (as it clearly says in the description here) and using common sense I know that I would probably have to send it in for customization to my personal preference after trying it out for a week or so. These things are a given, FOR EVERYONE .....so why people are leaving ambiguous and unfair 1 and 2 star reviews is beyond me. Almost all of the low star reviewers have not taken advantage of the free customizations, After the company tells them to contact them there are no updates as to their satisfaction and those that do update and tell how the company made it right do not change their ratings to coincide with the customer service they've received. I hope the more logical and reasonable potential customers reading this will take this into account when looking at their low rated reviews (that are unfairly and poorly written in my opinion.) It's like the reviewers are going out of their way to be difficult. Since a pillow's comfort depends solely on the person using it doesn't it make sense to have it customized BEFORE whining and complaining about how it feels? I am such a person.

I got the pillow...yes, there was a slight smell in my opinion but nothing worth getting bent out of shape about. I mean...I could have washed it but I didn't feel like waiting hours for it to dry and besides...I believe VERY few of us sleep on a pillow without a pillow case anyway! Yes, the pillow cover I have for dust mites and the actual pillow case did mask the smell A LOT. No headaches or anything for me from the smell. I couldn't even smell it after the cover and pillow case was on.

I am a side and stomach sleeper. The first night was pretty good, so I decided to go a week and then decide. I decided the pillow needed more stuffing for my personal preference because the foam would shift too much and the pillow would get too hard with my arm laying underneath it when I laid on my side. I called up Relief-Mart and told them my problem and asked what they suggested and the guy was super nice, told me what to do, they emailed me a return label--- so the customization WAS FREE. (It also has it in the description here on Amazon in big bold letters.)

I received my pillow back (turn around times will vary due to how close you live to California) and it appears to be near perfect for me. I am very....I mean MORE THAN...satisfied with the pillow's comfort, the customer service and the warranty and promises they've kept! The company did everything they said they would to make sure the outcome was to my satisfaction. I no longer have stiff necks, the morning headaches or anything associated with the wrong kind of pillow.

Again....KNOWING that each pillow's comfort level is dependent upon the opinion of the specific person sleeping on it I bought this knowing that I may have to modify the amount of foam that's in it. To deduct stars for that is ridiculous, they tell you that you can customize it before you even buy it...so why penalize them for making a standard pillow that can be modified? Why penalize the company for offering a 90 day money back guarantee? Or a 20 year warranty? I couldn't do that in all fairness. Relief-Mart customized my pillow to my personal comfort level. I waited until I had it customized before writing a review. Hell....even if I sent it back twice and it still wasn't right I could have still gotten a full refund so what would I have to complain about? Why would I have given them a low review for doing everything they could to make me satisfied? I sincerely hope other first time potential customers keep these things in mind when reading the low rated reviews and ordering this pillow.

To give this anything other than a minimum of 4 stars is unfair when considering the fact they take every single avenue a company like theirs can to make sure you are satisfied with your outcome and experience, regardless if you keep the pillow or not. I wish more companies went out of their way for customers like Relief-Mart does.

Also...when looking at the low rating reviews/reviewers...please notice that most, if not all, have NOT taken advantage of the free customization of the pillow for some odd and mysterious reason. To me...that's like going to an expensive clothing store and buying an expensive suit or new wedding dress and NOT having it tailored (ie..."customized") and then complaining it didn't fit off the rack. Doesn't make any sense, does it? Especially since it's free!

After an extensive search, we finally found the ultimate comfort solution with the Snuggle-Pedic Shredded Memory Foam Pillow. This pillow has become my husband's all-time favorite, and we're now purchasing it for the second time.

The shredded memory foam provides the perfect blend of support and plushness, ensuring a restful night's sleep. My husband's search for the ideal pillow is finally over. It's been a game-changer in terms of sleep quality and comfort.

This pillow's impact on our rest has been so significant that we didn't hesitate to buy it again. The quality and durability of the pillow make it a clear winner in our household.

If you're on the hunt for a pillow that delivers unbeatable comfort and support, look no further "“ this pillow is a true gem.

This pillow has a super comfortable feel and great padding. Personally, it is not as firm as I usually prefer (I'm a side sleeper) but it's been my husband's favorite pillow to date. I definitely recommend if you're looking for an affordable pillow that feels luxurious.

Ok. So here's the deal. I have some chronic upper back pain extending into my neck, along with some chronic sinusitis. I have major trouble falling asleep and then if I do fall asleep I wake up frequently from discomfort. I am also a night nurse and put a lot of strain on my back at work. So based on the reviews and also based on the reviews of their customer service, I ordered this pillow a few months ago to try it out. It arrive one evening after I had left for work. My husband texted me that we received a package but it was a roll of something in plastic wrap. I remembered seeing this in the reviews, this is how the pillow is shipped. So I told him to unwrap it and leave it on my side of the bed to air/fluff out over night. I could hardly wait to get home to try it. I got off work and showered, when I went to crawl into bed I grabbed a pillowcase to put on my new pillow...which was not on my side of the bed. My old pillow was there. My husband had stolen my new pillow! he fell right asleep on it with no pillow case. The cover is extremely soft so this is definitely an option. as for comfort I could not say because my Husband refused to surrender it. I tried it out one weekend when my husband went out of town and while it was very soft and felt great, I felt like it had too much stuffing and kept my head too elevated.

So I contacted the company and asked them about this. They responded very quickly and over several emails told me that they could re-make the pillow for me and have it customized to my liking. They were willing to work with me to help me get the best pillow I could. I give their customer service alone 6 stars.

Well I decided I would have to order another one for myself. I waited longer than I wanted to but I got busy and forgot. I am currently in San Francisco for a travel nurse assignment and the place they have me staying...well, lets just say the pillows are not super awesome. 2 are very flat and 2 look super poofy but fall flat as soon as you lay on them. Over the past month this has not helped my pain nor my sleeping issues. So I was browsing and came across this pillow. I remembered how much my husband loved it and I wanted to try It out. I also had an amazon gift card that needed to be spent! :) I ordered it same day delivery and for some reason 4 days later I still had no pillow. I was disappointed but I contacted Amazon and they quickly mailed out another one. I received it early one morning just after I had returned to the apartment from work. I was just about to crawl into bed when I heard a knock at the door. I went to look and saw a small rectangular box. I was very excited as I already expected the pillow to be shipped like this. I felt like a kid on Christmas opening it. ****I fully intended on taking pictures to post with my review**** but I was so excited and then after opening it from the plastic wrap I was mesmerized at how it went from flat, like completely flat to super fluffy pillow! Now I know I was supposed to let it air out all day while I slept and then all night while I worked and sleep on it the next day. But...I couldnt wait. I laid down on it and had THE best sleep i have had in awhile. I slept the whole day with out waking up multiple times. My pain is still present but not worsened like it normally is when I wake up. I LOVE my new pillow. I dont recall noticing any odd smell from it though I was probably distracted by actually sleeping for once. I have now been sleeping on it for almost a week, has it been that long?, yes it has. anyway, I still love it. I am writing this review at work right now and I am counting the hours left till I will be back in bed and resting on this amazing Pillow!!!

If you are on the fence about ordering this pillow...Here is my advice: Order it!!! How many pillows have you already wasted money on? Exactly. Yes, you could hate this pillow; but then you could return it for free and mark another pillow off the list and move on to the next one to try. That's the good news! Or you could ask the company to re-make the pillow for you to your liking. They are the best customer service I have ever dealt with. Actually they are they only one I ever enjoyed talking to. Or you could fall in love with it when it arrives like i did! Either way you go its a Win-Win situation. You really can't lose here. Last comment before i go, I am 28 years old and an Amazon junkie. lol. big time. this is the first time ever in the past 4 years of using amazon, and the past however many years iv been buying products in store/online that I have ever, EVER written a review. So that should say something. I really cant wait to get back to my pillow and sleep. I feel i also need to reference my title...this pillow is so amazing that im convinced it is made of unicorn magic because i never thought i would find a pillow i love, till now.

I've cycled through several memory foam pillows over the years, and I think this one is my favorite. As a side sleeper who often switches sides throughout the night, I need a pillow that is both thick and firm -- but with just the right amount of give. In the two months since I purchased the pillow, it's provided my tired head with that elusive sweet spot: firm and supportive, but with just enough give to make it comfortable. Whether it stands up to the test of time, however, remains to be seen. (I will provide an update to this review in a few months.) In the meantime, I attached a series of photos demonstrating the "firmness" versus "give" of this bamboo pillow.

When it comes to pillows, I've yet to find that perfect one. But here are five major things I've learned in my quest to discover the perfect pillow for me...

~ If you are a side sleeper, then you need a memory foam follow. Forget down or anything else. Only memory foam has the firmness and consistency that a side sleeper requires.

~ Over time memory foam loses density. Period. You can buy yourself some extra time by flipping the pillow every night, but it's only delaying the inevitable. While it's true that some purportedly high quality pillows last longer than cheaper ones, I've found that the differences are marginal. If you rest your head on the same pillow every single night, then you need to replace it about every 16-20 months. Manufacturers will drone on and on about 5-year warranties and how their pillow lasts for years and it's total BS. Nowadays all these pillows are made in China and are super inexpensive, anyway. You can budget for a new $35 pillow every 18 months, believe me. (Please note: I am referring only to memory foam pillows. A high quality down pillow that's well taken care of will last for a long time -- perhaps as long as ten years.)

~ Size and feel are more important than quality and cost. There's no point in spending more than $60 on a memory foam pillow. You can easily find a good pillow in the $30-50 price range. While it's sometimes true that the more expensive ones last a bit longer, it makes much more sense to buy an affordable pillow and simply replace it more frequently. I cannot emphasize this enough: the size, thickness, firmness and feel of the pillow matter WAY more than anything else when it comes to pillows. That being said, I wouldn't purchase anything too far below $30.

~ Don't wash it. If you're getting a memory foam pillow shipped, then it'll emit a kind of chemical smell after you remove it from the box. Just let it air out for 48 hours and it'll go away. Afterwards, encase the pillow in two layers. The first layer should be one of those close-fitting pillow protectors that protect against allergens and hair and body oils. (It'll also shield you from any irritants residing in the pillow.) The second layer will be your regular pillow cover. Do that and you're good to go. Don't listen to the manufacturers about washing the pillow. It's a huge hassle and a massive waste of time and energy. Remember, these things are basically disposable. They're not like a down pillow that you're going to have for years and years.

~ There's no such thing as a perfect pillow. Everyone's needs are different, and yet there are no "bespoke" or tailored pillows customized for an individual. So even though I often find pillows that I like, I've yet to find a perfect one for me. And that stands to reason because no one's ever tried to design and manufacture a pillow tailored to my specific needs. I am a side sleeper, and the following advice is intended solely for side sleepers. Over the years, I've found that a side sleeper needs a medium-firm to firm pillow that is also thick enough to maintain a 90 degree angle where the head meets the shoulders. That's the same angle that naturally occurs while you're awake and going about your business throughout the day. If the head sinks too low when you sleep, then it puts strain and pressure on your neck. Someone with wide shoulders will need a thicker pillow -- unless of course they have a proportionally large head and thick neck, in which case the pillow might not need to be any thicker than someone with narrower shoulders. Additionally, one must factor in the firmness of their mattress. If your mattress is on the soft side, then a side sleeper's shoulders will sink farther into the mattress, leaving less space between the shoulder and head and thus requiring less thickness in the pillow. Conversely, a firmer mattress necessitates a thicker pillow in order to compensate for the increase in space between the shoulders and head.