Okay so I waited a couple of months to try this and then do a review I have to say this machine is awesome! I live in a fully tiled house in the desert with 6 big dogs. I clean about 2x a week and I've used this on carpet in our house too. The only problem I have is the solution you can buy from bissell I go through fast so I decided to try the Mr. Clean concentrated and all I do is two drops into the whole bottle of water. For the filter after I clean the house I rinse off the debris and soak it in water with dawn dish soap overnight then rinse and let air dry and no more smell to it and it looks brand new.

I couldn't wait to get this machine. I cleared out my whole afternoon to stay home and clean. And I couldn't be more disappointed.

1) This thing is NOT a vacuum. Suction is weak. I have a wool rug that's shedding a lot, and all it just pushed the fuzz around the rug instead of sucking it.

2) Related to the fact that it's not a vacuum, it doesn't come with any accessories for vacuuming something other than the floor. You can't vacuum anything narrow or upholstery or anything that's not on the floor.

3) As a floor cleaner, it sucks. What it does: It sprays water on the floor and then spreads it around. It absorbs some back, but it's not even strong enough to suck the water from in between hardwood floor ridges. You have to pass the vacuum over the same area over and over for the water to be sucked back I to the vacuum.

4) It also doesn't scrub. All the spots on my kitchen tile such as dried food spilled by kids are still there. All the black spots from dirty shoes on the hallway tile are also still there.

5) You have to take it apart and wash it every single time. There's 6 plastic pieces that need washing and a brush. Every single time.

6) It's super heavy.

So, if you need a vacuum, don't buy. If you need something to wash hard floor, it doesn't clean better than a regular wet mop. Why pay over $200 when a microfiber mop is $20 or I a floor steamer is under $100? Ifou need a carpet or rug washer, then maybe (I did clean a shaggy rug that doesn't shed and it looks a tad whiter).

I'm begging Amazon to let me return this.

Here's a photo of a wet paper towel I rubbed on my tile after I "cleaned" it with this machine.

I have 2 small dogs and 3 cats in a house with dark wood floors. To top it off, I board dogs in my house from time to time. I run my robotic vacuum daily and sweep and mop once weekly. The hair from all the pets clogs the robotic vacuum, so it's become quite cumbersome to maintain. When researching my next robotic, I happened to see a commercial for this guy, and after reading a lot of reviews, I was convinced. And I'm not disappointed that I went with this instead!

In one pass, I was able to both vacuum and mop... a huge time and back-saver. The amount of dirt in the canister was so disgusting, I couldn't believe I had been living like this for so long! And to top it off, months and months of cats tracking clay litter with their paws had practically whitened the floors in some areas (see photos). No amount of mopping or scrubbing, even on my hands and knees with a bristle brush, had been able to get these areas back to even close to their original color. With the Crosswave, even these spots are practically glistening again!

A few tips I learned for my own floors:
- Use very warm water and solution to the proper line levels
- Try to go with the grain of wood if at all possible to help avoid streaking
- Hold trigger to deposit solution only while pushing the vacuum forward
- Once solution is deposited, pull vacuum backward, toward you, very slowly. You can feel the suction and, if you go slowly enough to keep that suction strong, the dirty solution will be sucked right up!
- If it's been a while since you swept or vacuumed, a really quick pass to get the bigger debris up in vacuum mode will make the process quicker (but that's not necessary)

Bottom line: I absolutely love this all in one. I might still get a new robotic for daily maintenance but I will surely be using this a couple times a week. It's truly terrifying to realize how filthy the floors had been! I'm officially scared into product loyalty!

I've only used this a few times so far, but for small areas or touch ups id recommend it. My complaint so far is i can't just empty the dirty water into the sink because the vacuum up stuff and dirty water go into the same holder. So either dump into toilet or have a screen in the sink

I want to first start out by saying I would give this almost 5 star. Better than 4 but just a bit less than perfect. There is another reviewer that had some great tips, points, criticisms, and high praise as well. I concur with them all the way. I will try to add my points and tips that I hope Bissell reps might see.

Our house is very well maintained. We were using with what we felt were ideal result but what we found after using the Bissell CrossWave was that extra step that we missed. Our previous method was a very good canister vacuum and a terry cloth mop 15x8 style. Our floors looked great. Friends always thought our house was just cleaned. The Bissell adds a step in the cleaning by introducing a buffing action to the cleaning. Our floors have a nicer just waxed appearance to them now. We have not used the cleaner supplied yet. The results we have noticed in two weeks use clearly shows.

This does not come without costs though. First the vacuum is heavy and does not move gracefully. Point for Bissell. I haven't looked but you should develop a washable filter for it and not a paper filter if you want to save your customers some money. The screen is good but there will always be some clogging beyond that. If they make reusable air filters for cars someone can make a smaller version for this gem.

Parts do need maintenance and that bring me to some tips. Cleaning is critical. Best time is right after use. Too bad it could not be hosed down. for cleaning. That would make it perfect. A small tip tool for anyone interested. Take a strip of terry cloth rag about 12 inches long and shaped as a point from 1.5 in wide to 0.5 in. poke a small hole in the pointy end and run a zip tie through it and lock it on to act like a needle to help you clean the throat of the cleaner.

Another review mentioned it. The cord is shorter than I would like. Newer houses have more plugs and better spaced but older ones lack some. A longer power cord about 10 ft. more would have also better. The cord also comes out at a bad spot on the machine. It will get in the way and should have come out of the handle where your hands are. Tip here for now. Zip tie the cord to the storage loop. In fact there is a small plastic hook that looks ideal for this fix. See attached photo. Also the direction I have the wire going is better for a left handed person.

It is very noisy. It has a high whine noise and it is something that can nearly leave you with ringing in your ears. It does not work for stairs. Bathrooms are always very small so you might not be able to get the head around the toilet as well as other unmovable objects. Does not go under the bed or very far under legged furniture like bureaus.

It didn't save us more time but it did add a bit more shine to the floor. It could make you have some changes to your lifestyle by having lighter moving furniture and less clutter on the floor. I can say without a doubt that our floors are cleaner and shinier.

Updated

After a few months of using it I have some updates. At first we were using the unit with plain water. This week I decided to use the multi-surface solution. I didn't use as much as is suggested but I did put enough in that I have a better appreciation of the solution. I didn't want to have sticky floor surfaces as someone here said they had. After use my floors had a nicer shine to them. It still doesn't get into tighter places but the places it does get to gets clean. If you have an air compressor you will be cleaning the paper filter after each use, otherwise expect to be buying the filter every month or so.

It would be nice if we could do stairs with it but that is impossible. It really could use a wand and hose to get behind and between stuff that the unit itself cannot go. Otherwise I do like the unit. It does save time and does a great job cleaning the floor. Using the solution also added a layer of shine not seen since it was new. All in all I think this has been a good investment.