I'm a big fan of the One+ system due to the huge variety of tools available and how well they have all performed for me. I upgraded to this from a B&D polesaw, 18v, that is about 12 years old because I didn't want to drop more money on batteries.
I like this unit how the head is sitting at an angle; coming from a previous straight saw, this adds HUGE amounts of cutting versatility and ease. A straight saw makes it impossible to cut stuff directly overhead because the weight of the branches dropping will pinch the blade/chain. This unit helps prevent that (still possible if you are ignorant) making the advertised reach actually usable. It also reduces your dependance to need a ladder.
The oiler mechanism isn't very good...however my old saw had no oiler and you simply had to manually squirt some oil on the chain every few minutes worth of cutting. So from that perspective, this is certainly an upgrade except for the leaking everywhere and dripping down the pole making a mess.
Lastly, being part of the One+ system, this is cheaper to purchase and operate because I already have battery packs and chargers, and versatility with battery pack sizes.
Very pleased with this purchase.
I also purchased 2x "replacement" extension shafts from a ryobi parts dealer to give me additional reach. While the unit certainly is capable of pushing voltage the extra 6 feet, the unit becomes too wobbly / unstable to position and actually use. One additional extension is doable, so I can trim stuff about 15' high before needing a ladder.

The pole saw is great but I did not receive the shoulder strap and owners manual. This was obviously not a NEW piece of equipment and was refurbished, a big disappointment. Can Amazon or the sub-company assist in me getting a brand new item, folr which I paid?

Fantastic thank you

I help keep the riding and hiking trails clear in the State Park adjacent to my small farm. The invasive Autumn Olives grow so quickly that within a single season they are encroaching on the trails. Even the strongest power loppers weren't up to the job"”I'd already broken several"”so I needed something more powerful. With good reason, I'm afraid of chainsaws but a pole saw seemed like a good option.

It took me over a year to get up the courage to use this pole saw, but now I love it! As a smallish older person without much upper body strength, I was able to handle the tool safely by myself. I made exhilarating progress without draining the battery entirely. Warning: make sure you wear full protective gear not only for your hands, face and head but for your arms and legs as well. Invest in a pair of chainsaw chaps before using this tool.

If you already have other Ryobi One system tools, this pole saw will be a great addition to your arsenal.

I was able to cut through a 6" branch about 13' off the ground with no problem.

The pole joints seem a little light weight for the weight of the motor and saw at the end. I wouldn't rate it for heavy duty daily usage but suitable for my needs.

Only used about 1/4 of the 18volt battery after about 35 minutes of cutting.

Very satisfied with the unit for the few times a year I will be using it.

Since I moved to the one+ batteries I have changed my mind about Ryobi tools. I've now got a Ryobi drill, driver, flood light, 1/2" impact, hand held blower, air compressor, leaf blower, 10" chain saw, and now this pole saw. Love them. But, I won't give up my Corded Milwaukee SawzAll and Holehawg yet!

Update: To make it easier to use and maneuver, I added a handle for under $15. Ordered off Amazon. See pics. Fits perfectly.

Order the Black and Decker Genuine OEM Replacement Handle # 90617812