I purchased this air fryer in September of 2016 and while I love it, I also dislike it. I use it anywhere from 3-5 times a week for just about everything. Note: I am vegan, so no meat products are cooked in it at all. The teflon has held up well enough, but the screws inside are beginning to rust--even though I wash and immediately dry it to avoid the rust (I read reviews indicating it was necessary).
The basket doesn't always slide in because the guide is terrible, and it never completely closes--I can feel the heat escaping during cooking.
At some point the basket was dropped (my bad), and the handle cracked, so if you don't hold both the base and the basket thigs will go bad. During cooking you have to shake to prevent sticking (even when you use olive oil), and one out of five times I end up losing food. If you aren't careful, the other times the base will fall out when you pull out the basket.
Even with all of the frustrations I expected with this unit, I absolutely love the air fryer. This one just needs to be designed better.

I love love my Air fryer. I recommend it to everyone.. My only Conplaint is that I only had it for a few months and the bottom of the fryers non stick coating is peeling off and it looks terrible..

Originally, I had this as a 5*. It worked great and we used it often. We bought this April 2016. Fast forward to December 2016. We use it one night and it works fine. Go to use it the next night and the heating element is dead. I start the communication with GoWise on the 1-year warranty. I am told I have to mail it off for them to inspect. Plan on 3-4 weeks to inspect it and another 30 days for a replacement to be sent. I go to price boxing and packing this thing up. It is a little over $40 for the materials and shipping cost.

Do you research. There are 100s of reviews on GoWise products losing their heating elements. Once that goes, you simply have a fan that blows on food, nothing more. You would think with all of the negative feedback on the heating element that they would find the cause or simply ship the replacement parts at their expense.

Was gifted this product for christmas. Was extremely excited! First 12 minute cooking worked fine. Went to reload and nothing. The timer would start to.countdown, but no fan. Checked manual, no info on errors, etc. All of a sudden noted the top of the cooker was pulling up. The unit got.so hot that the whole top piece melted away. Apparently the fan wasnt working and without it to displace the heat, the plastic.of the unit couldnt handle the heat. Ok, sure, faulty unit, let me call the company and see how.we can remedy this. BIG MISTAKE. First I called several times, leaving a message, etc. Finally got someone real time to answer. She spewed off unapologetic, scripted nonesense. I explained our dilemma- that I wanted to try a new unit, but was leary to do so in case this wasnt just a fluke (as she half heartedly promised it was). I was informed that the allowable return date would be 3o days from purchase of the original machine. Are you kidding me? I had officially 3 days to mail the product back and get my new unit, which they would not ship until the inspected the old unit- and try it and hope it.doesnt break. After that point, they would be happy to continue replacing the machine, but wouldnt offer a refund. I decided to skip trying again and spend my money on a company with better cuatomer service. They said they would email me shipping label AFTER they got approval from thier.supervisor- which (get this) "could take a day or two up to 9"... wow. I.get an email 4 days later that it was appoved but they needed photos of the damage before they could send it. Laughable. Called amazon and had a shipping arrangement within minutes. Refund in my account upon pickup from UPS. Amazon should discontinue its relationship with this joke of a company. I urge you to not buy from here.

I don't normally write review but this appliance is so amazing I feel obligated. It's so easy to use, wipes clean, and makes amazing fried foods without the calories of excessive oil. I'm thrilled. It's an appliance that we keep on the counter.

Update - 4 months after purchase:.
I love the appliance but it isn't as durable as it needs to be. The plastic button on the top of handle that allows you to eject the basket is already broken. The warranty states "For all GoWISE USA Air Fryers, the removable basket, tray, and all components are warrantied for 30 days from the day of purchase and DO NOT fall under the 1-year limited warranty of the unit."

Love the concept, perhaps another brand is a better option.