This ice machine is working like a charm for the two days we have had it. We had the opal for 2 years and it was a constant hassle to keep it working. So far this one has been easy and it's a great design !!

First this ice maker is worth the $$ in some ways - in others meh.

Pros:
Wasn't very expensive, isn't bad to look at on the counter, is compact & bottom line does the job!

My husband is an ice lover - trays & silicone molds weren't cutting it. Purchased this & he loves it. Every time he walks past I swear he gets ice out 😅

Picture added for size comparison. Really is pretty compact & QUIET for the amount of ice it makes.

Cons:
The cleaning cycle is absolute trash, because of this the mold problem is real if not monitored (more below) & it last seriously 13 months (rightttt past warranty) before the water pump went bad - and YES exact same problem, exact same length of time, on BOTH purchases.

Most importantly - the mold. My husband noticed how dirty the white portion where ice dumps kept getting - even after the cleaning cycle. (Side note: we would run the cycle with vinegar & water, also tried a stronger cleaner once too). So I took it apart one day. Like unscrewed the lid & started spraying dawn power wash all over. With a scrub brush & toothbrush I was able to clean most of the heavily dirty area. That's when I notice the tiny hole on the very top, very far right corner. This is where you're water pumps from the bottom to top & comes out for ice. Mold. Caked in there. Mold. To the point of gagging mold. Thick. Chunky. Green. Yep you get it. Check the pics.

Bottom line - once a month I make sure the top comes unscrewed & off, everything gets dawn & scrubbed, & then a cleaning cycle is ran. Haven't had an issue since. So just make sure to look out for it! I'm honestly expecting all ice machines like this to have this problem, & major props for making this one easily accessible when the top is unscrewed off! Cleaning is a real breeze. * Note I do not live somewhere with hard or nasty water. We have some of the best tap water in the world - rated & won twice.

I have purchased two of these. Like it says above, quits pumping water to the top after 13-14 months. Will say "add water" or just continuously run the fan but never make ice.

If you are looking for the best quality, soft, chewable nugget ice (some other nugget icemakers are too hard), this is the machine to get. I cannot tell the difference between this nugget ice and the fast food chains that feature nugget ice from industrial ice makers. On top of that, I had one issue that came up @ 50 weeks into the 12 month warranty period. I emailed their support email, and their support team responded the same day (on a Sunday!). I sent them the requested video clip of the problem the next day, and by the third day we already had a resolution. I would not hesitate to buy again based on my experience.

To have a good experience, you need to take care of it, descale, descale, descale, it will prompt you at least weekly to clean it, and make sure you don't ignore it! If you hear it squealing (and you will) you need to run a descaling cleaning cycle. It's like a car, if you don't change the oil, don't be surprised if the engine fails.

This ice machine worked fantastic for a while"¦.then it started making a grinding noise and would just stop making ice. I've gone through the trouble shooting"¦I've cleaned it several times. It will work for a little while and then nothing. I've unplugged to reset and sometimes that has helped for awhile. I don't know what else to try"¦I LOVE THE ICE THIS MACHINE MAKES WHEN IT. SOMEBODY PLEASE HELP!!!

I can't say enough about this portable icemaker! It's a game-changer. Not only is it super easy to use and takes up minimal space in my office kitchen, but the speed at which it produces ice is impressive. I never have to wait long for a fresh batch of ice. What's more, the customer service from the company has been exceptional, making this purchase even more satisfying. It's a fantastic addition to my kitchen, and I highly recommend it to anyone looking for a convenient and quick ice solution.