After we received the package, not only the packing was very safe and organized, but also the delivery was pretty fast and on time. They are very responsive and careful.

No matter for Chinese or English, they have a lot of advantages technology in ability and quality. Both my children really enjoy the set. The price are really worth for the product and service

So far we have bought two already. While one is for bar karaoke use, the other one is for home use. Even if our guests broke a microphone, they send the whole sets of microphone system for free.

The machine is nice and updates all the time with the new songs. And when I had problems with the software update. I contacted seller and he responded right away. Very reliable.

Frankly, I was worried because the machine is definitely not cheap and most likely it would be from Asia, so the customer service support, shipment and quality of the product could be potential issues. However, this purchase just proved that I was worried too much.

Decided to buy this Karaoke machine from Amazon instead of other online stores, because I think at least Amazon can be of some help when something bad happens. Picking this seller over the other ones is not just because of the pricing, but also almost all reviews mentioned the good customer support.

The shipment arrived on the 6th or 7th business days. I was expecting double the time. I bought the KV-V5 MAX with 4T, so I got 2 packages at the same time, one is the long stick and the other one is everything else. All items are brand-new and in great quality. There are manuals in different languages, warranty cards and little notes to tell you how you can get help too.I almost got the entire system setup without reading the manuals, in around 30 minutes by myself. Assembling the touch-screen monitor to its screen took most of my time, and you just need a screwdriver. This and the batteries are the only actual items you need to make the Karaoke work.

I got into a problem: My mics had no sound even though the music from MTV was totally fine. Knowing it was unlikely the hardware issue, I checked the online YouTube video from the seller to ensure all the wires connected to the right spot. I messaged the seller to ask him to get some hints. The seller replied to the message within 30 minutes and he thinks my AVR setting blocked the audio to come through. I agreed because my AVR is a new Denon 7.2ch that arrived 1 day later than the machine.

I sing Karaoke weekly in a good local Karaoke lounge with 2 other nerds, so I can guarantee the preloaded mtvs are better than many of the lounges. Most of them are 720p and 1080. A wide range of selection and more importantly, there are very very new ones too! For instance, I can search and download a song sung by Aska Yang in a China TV show in May 2022. There are also old songs for my parents' era. This machine is my mother-in-law's b-day gift. Now I want one myself.

Back to the mic issue, I was busy and also not worried about it too much. Before I wanted to work on the weekend, the seller reached out to me via WeChat first to check if my AVR setting was fixed and promised an alternative solution that could help with his guidance when I gave up trying. This is the main reason motivating me to write this long review, when I normally don't even write a short one. I later fixed the setting of my AVR and started singing!  

I hope my review can help the people who love singing and want to have some fun at home.

I am thrilled that I have a KTV basement thanks to this wonderful product, I am loving it!

The customer service is top notch as well, a special thank goes to é'ˆç†'锋 :)

The system has tons of features that are well designed, I highly recommend this product.

I decided to buy this after reading many positive reviews and seeing that it allows free return within 30 days. From the day I placed the order, the karaoke set was shipped from China and arrived my home within one week. The shipping speed was impressive. My husband could set it up in about an hour as the instructions were all very straight forward.

Not to mention the amount of songs to be able to select - I have limited troubles finding songs I like in Mandarin, Cantonese and English. It's got most of the popular songs in recent years that you can think of, plus hit songs from the last century. I had trouble getting the best quality of the music videos in the beginning, tried contacting seller via WhatsApp and they were very responsive and suggested solution to resolved my problem - it was all good! I highly recommend it to anyone who loves to sing and you will be happy with the quality of the product and service.