I was skeptical before placing the order. But I am very glad that I chose the right product, as well as the seller, Mr. Chen (ANZ-CX), who provided a superb service answering all types of questions at a timely fashion.

The package wrapping was premium, but unfortunately the corner of karaoke machine case was broken, caused by the extra pressure over the box during transportation, but I received a replacement case within a week after contacting the seller. It is super fast considering the origin of shipment that is from HK.

Finally, I would say, the quality of the karaoke system is decent. The video quality is HD for all new songs, probably the best quality you can find on market. As for sound quality, YMMV, it also depends on how good your amplifier and speakers are, as well as cables! The quality of old songs is fair. The FX box is something you must get for KTV singing experience! Overall I am satisfied with the karaoke system, especially for built-in YouTube function, voice control, as well as free new songs update service. Scoring function is not so impressive though, but I am ok with that. Great purchase!

So glad to have it. Make a lot fun for our family ~~~~ and very easy to install, very professional person to help solve the problems. I was asking some questions after a year I purchased they are still help for us . I'm so surprised about those after service. highly recommend this product!!

Frankly, I was worried because the machine is definitely not cheap and most likely it would be from Asia, so the customer service support, shipment and quality of the product could be potential issues. However, this purchase just proved that I was worried too much.

Decided to buy this Karaoke machine from Amazon instead of other online stores, because I think at least Amazon can be of some help when something bad happens. Picking this seller over the other ones is not just because of the pricing, but also almost all reviews mentioned the good customer support.

The shipment arrived on the 6th or 7th business days. I was expecting double the time. I bought the KV-V5 MAX with 4T, so I got 2 packages at the same time, one is the long stick and the other one is everything else. All items are brand-new and in great quality. There are manuals in different languages, warranty cards and little notes to tell you how you can get help too.I almost got the entire system setup without reading the manuals, in around 30 minutes by myself. Assembling the touch-screen monitor to its screen took most of my time, and you just need a screwdriver. This and the batteries are the only actual items you need to make the Karaoke work.

I got into a problem: My mics had no sound even though the music from MTV was totally fine. Knowing it was unlikely the hardware issue, I checked the online YouTube video from the seller to ensure all the wires connected to the right spot. I messaged the seller to ask him to get some hints. The seller replied to the message within 30 minutes and he thinks my AVR setting blocked the audio to come through. I agreed because my AVR is a new Denon 7.2ch that arrived 1 day later than the machine.

I sing Karaoke weekly in a good local Karaoke lounge with 2 other nerds, so I can guarantee the preloaded mtvs are better than many of the lounges. Most of them are 720p and 1080. A wide range of selection and more importantly, there are very very new ones too! For instance, I can search and download a song sung by Aska Yang in a China TV show in May 2022. There are also old songs for my parents' era. This machine is my mother-in-law's b-day gift. Now I want one myself.

Back to the mic issue, I was busy and also not worried about it too much. Before I wanted to work on the weekend, the seller reached out to me via WeChat first to check if my AVR setting was fixed and promised an alternative solution that could help with his guidance when I gave up trying. This is the main reason motivating me to write this long review, when I normally don't even write a short one. I later fixed the setting of my AVR and started singing!  

I hope my review can help the people who love singing and want to have some fun at home.

Great karaoke system! Mr. Chan also provided great customer service.

The product comes with all the necessary accessories, and the instructions are very detailed. It's relatively easy to install.
The seller provides excellent service, highly recommended!