Lot of technical problems. Keeps losing settings, tech support not very good. About to be returned

We changed from an employee leasing company to a direct employer. We have about 70 employees of which 50 + are hourly. I was looking for a solution because I did not like paying the $3 per month per employee fee to use a web based product. The payroll company had a preferred vendor they recommended but when I found out I had to purchase the time clock ($700+) and then pay $3 per employee per month I decided to find another solution. I purchased it on amazon because I knew if it did not work out I could return it also their customer support got really high reviews. Ordered it when it came I looked at the instructions, called and talked to customer service and just did not have the time to figure it out. I gave it to our controller and asked him to set it up and he was able to set it up with a couple of calls to customer service. I think he said the most time consuming task was entering the employee info. It has been over 6 months and it has been functioning without a problem. Fingertec will try to sell you on the benefits of signing up on their web based product and paying a monthly fee per employee but its not necessary. We have 1 time clock in 1 location. Hope this helps.

Oftentimes, it doesn't read our employees fingerprints. If a person has clearly defined fingerprints, it'll usually work, but if your fingerprints are not clearly defined or if they have lines running across, the machine will not pick them up. Half of the people here have defined fingerprints, the other half don't. Today, the machine was hanging up and wouldn't even register any fingerprints. It was unresponsive and 95% of the hard disk space was available, which means that the data it was storing didn't have anything to do with it. We deleted an employee's fingerprints and re-entered them, but after deleting the fingerprints from the Administrator menu, we didn't do anything right away, so after a while the screen is supposed to exit Admin mode and go to the standard screen. It didn't do that, it went to an all blue screen with just some menu functions on the bottom and no buttons worked. It was stuck in that screen. We had to plug and unplug the machine to get it working again. We expect better for a $550 machine. Also, the machine looks and feels a bit cheap. Some of the options are counterintuitive. It took us a while to figure out how to delete an employee's fingerprints only while maintaining the user. We finally discovered that you have to select "delete user" and then it gives you that option. Putting that option under delete user doesn't make sense because you wouldn't think to go in there since you are thinking that option is to delete the whole user account. Also, the manufacturer should use higher quality materials and fingerprint recording software and scanner for this price. Not very happy with this device. Hopefully they will improve it or another similarly priced higher quality device will be put out on the market.

The clock itself is great but the software is a nightmare!! We've been using this time clock for 2yrs and I've hated every day of it. I'm actively looking for another time clock. The software must be synchronized with the time clock each time. It's not user friendly AT ALL. Going back and manually adjusting time entries is very tedious and time consuming. Also, getting ready for DOL audits is painful. For example, you can't print out one individual employee's hours for a pay period. You have to pull EVERY employee's time card in order to get just one. What a pain in the @ss!!

I completely regret buying this thing. Other than the software, it works great. But what good is a Ferrari without the engine that runs it.

This is a great product backed by great support. The device is great. The software program could use a bit more improvement but the fact that it can be tinkered with to work is great. The software can not handle some complex situations without more data entry but again it is possible to find a work around. The fact that you can get someone on the phone and have them walk you through settings is really amazing. You do not find that often these days. I do have to give a 5 star shout out to the support team and Hershey.... Keep up the great work!