This pillow has a super comfortable feel and great padding. Personally, it is not as firm as I usually prefer (I'm a side sleeper) but it's been my husband's favorite pillow to date. I definitely recommend if you're looking for an affordable pillow that feels luxurious.

I've cycled through several memory foam pillows over the years, and I think this one is my favorite. As a side sleeper who often switches sides throughout the night, I need a pillow that is both thick and firm -- but with just the right amount of give. In the two months since I purchased the pillow, it's provided my tired head with that elusive sweet spot: firm and supportive, but with just enough give to make it comfortable. Whether it stands up to the test of time, however, remains to be seen. (I will provide an update to this review in a few months.) In the meantime, I attached a series of photos demonstrating the "firmness" versus "give" of this bamboo pillow.

When it comes to pillows, I've yet to find that perfect one. But here are five major things I've learned in my quest to discover the perfect pillow for me...

~ If you are a side sleeper, then you need a memory foam follow. Forget down or anything else. Only memory foam has the firmness and consistency that a side sleeper requires.

~ Over time memory foam loses density. Period. You can buy yourself some extra time by flipping the pillow every night, but it's only delaying the inevitable. While it's true that some purportedly high quality pillows last longer than cheaper ones, I've found that the differences are marginal. If you rest your head on the same pillow every single night, then you need to replace it about every 16-20 months. Manufacturers will drone on and on about 5-year warranties and how their pillow lasts for years and it's total BS. Nowadays all these pillows are made in China and are super inexpensive, anyway. You can budget for a new $35 pillow every 18 months, believe me. (Please note: I am referring only to memory foam pillows. A high quality down pillow that's well taken care of will last for a long time -- perhaps as long as ten years.)

~ Size and feel are more important than quality and cost. There's no point in spending more than $60 on a memory foam pillow. You can easily find a good pillow in the $30-50 price range. While it's sometimes true that the more expensive ones last a bit longer, it makes much more sense to buy an affordable pillow and simply replace it more frequently. I cannot emphasize this enough: the size, thickness, firmness and feel of the pillow matter WAY more than anything else when it comes to pillows. That being said, I wouldn't purchase anything too far below $30.

~ Don't wash it. If you're getting a memory foam pillow shipped, then it'll emit a kind of chemical smell after you remove it from the box. Just let it air out for 48 hours and it'll go away. Afterwards, encase the pillow in two layers. The first layer should be one of those close-fitting pillow protectors that protect against allergens and hair and body oils. (It'll also shield you from any irritants residing in the pillow.) The second layer will be your regular pillow cover. Do that and you're good to go. Don't listen to the manufacturers about washing the pillow. It's a huge hassle and a massive waste of time and energy. Remember, these things are basically disposable. They're not like a down pillow that you're going to have for years and years.

~ There's no such thing as a perfect pillow. Everyone's needs are different, and yet there are no "bespoke" or tailored pillows customized for an individual. So even though I often find pillows that I like, I've yet to find a perfect one for me. And that stands to reason because no one's ever tried to design and manufacture a pillow tailored to my specific needs. I am a side sleeper, and the following advice is intended solely for side sleepers. Over the years, I've found that a side sleeper needs a medium-firm to firm pillow that is also thick enough to maintain a 90 degree angle where the head meets the shoulders. That's the same angle that naturally occurs while you're awake and going about your business throughout the day. If the head sinks too low when you sleep, then it puts strain and pressure on your neck. Someone with wide shoulders will need a thicker pillow -- unless of course they have a proportionally large head and thick neck, in which case the pillow might not need to be any thicker than someone with narrower shoulders. Additionally, one must factor in the firmness of their mattress. If your mattress is on the soft side, then a side sleeper's shoulders will sink farther into the mattress, leaving less space between the shoulder and head and thus requiring less thickness in the pillow. Conversely, a firmer mattress necessitates a thicker pillow in order to compensate for the increase in space between the shoulders and head.

Like others here, I've been trying to find the "right" pillow for me. My wife and I have bought different ones over the years. She's satisfied with the other expensive memory foam pillows we bought years ago. I slept one night on them...I take that back, I slept a half of a night on it before resorting to my regular pillow. I never could find the right pillow though. Either they were too firm or too soft.

What drew my attention to this one was the reviews and secondly...the 90 day satisfaction money back promise, the (2 times) free customization promise and the 20 year warranty if it ever needs replacing. I called the company to speak to them before ordering (like I tend to do) just to double check and get clarification on their promises and the gentleman was extremely polite, professional and patient with me. The promises are cut and dry. No "gotcha" clauses.

I ordered mine KNOWING that there may be a slight temporary smell that I don't like (from the reviews), that the pillow is NOT a solid block of memory foam but it's shredded foam (as it clearly says in the description here) and using common sense I know that I would probably have to send it in for customization to my personal preference after trying it out for a week or so. These things are a given, FOR EVERYONE .....so why people are leaving ambiguous and unfair 1 and 2 star reviews is beyond me. Almost all of the low star reviewers have not taken advantage of the free customizations, After the company tells them to contact them there are no updates as to their satisfaction and those that do update and tell how the company made it right do not change their ratings to coincide with the customer service they've received. I hope the more logical and reasonable potential customers reading this will take this into account when looking at their low rated reviews (that are unfairly and poorly written in my opinion.) It's like the reviewers are going out of their way to be difficult. Since a pillow's comfort depends solely on the person using it doesn't it make sense to have it customized BEFORE whining and complaining about how it feels? I am such a person.

I got the pillow...yes, there was a slight smell in my opinion but nothing worth getting bent out of shape about. I mean...I could have washed it but I didn't feel like waiting hours for it to dry and besides...I believe VERY few of us sleep on a pillow without a pillow case anyway! Yes, the pillow cover I have for dust mites and the actual pillow case did mask the smell A LOT. No headaches or anything for me from the smell. I couldn't even smell it after the cover and pillow case was on.

I am a side and stomach sleeper. The first night was pretty good, so I decided to go a week and then decide. I decided the pillow needed more stuffing for my personal preference because the foam would shift too much and the pillow would get too hard with my arm laying underneath it when I laid on my side. I called up Relief-Mart and told them my problem and asked what they suggested and the guy was super nice, told me what to do, they emailed me a return label--- so the customization WAS FREE. (It also has it in the description here on Amazon in big bold letters.)

I received my pillow back (turn around times will vary due to how close you live to California) and it appears to be near perfect for me. I am very....I mean MORE THAN...satisfied with the pillow's comfort, the customer service and the warranty and promises they've kept! The company did everything they said they would to make sure the outcome was to my satisfaction. I no longer have stiff necks, the morning headaches or anything associated with the wrong kind of pillow.

Again....KNOWING that each pillow's comfort level is dependent upon the opinion of the specific person sleeping on it I bought this knowing that I may have to modify the amount of foam that's in it. To deduct stars for that is ridiculous, they tell you that you can customize it before you even buy it...so why penalize them for making a standard pillow that can be modified? Why penalize the company for offering a 90 day money back guarantee? Or a 20 year warranty? I couldn't do that in all fairness. Relief-Mart customized my pillow to my personal comfort level. I waited until I had it customized before writing a review. Hell....even if I sent it back twice and it still wasn't right I could have still gotten a full refund so what would I have to complain about? Why would I have given them a low review for doing everything they could to make me satisfied? I sincerely hope other first time potential customers keep these things in mind when reading the low rated reviews and ordering this pillow.

To give this anything other than a minimum of 4 stars is unfair when considering the fact they take every single avenue a company like theirs can to make sure you are satisfied with your outcome and experience, regardless if you keep the pillow or not. I wish more companies went out of their way for customers like Relief-Mart does.

Also...when looking at the low rating reviews/reviewers...please notice that most, if not all, have NOT taken advantage of the free customization of the pillow for some odd and mysterious reason. To me...that's like going to an expensive clothing store and buying an expensive suit or new wedding dress and NOT having it tailored (ie..."customized") and then complaining it didn't fit off the rack. Doesn't make any sense, does it? Especially since it's free!

Since you can't make more then 1 review on a product, I have added a 2nd review of this pillow below my first. I didn't buy it for me but for my husband who has Sleep Apnea...

First a little info about why I purchased this pillow for myself.
I am a Disabled Veteran. I broke my neck and back while on active duty. I also have severe Fibromyalgia and Rheumatoid Arthritis. Since I broke my neck & back, I have ad 44 surgeries. 5 of those surgeries have been on my neck, and I am fused at C4/5, C5/6 and C6/7 and I have Titanium Plates and Titanium Screws in my neck so it takes a lot to get me comfortable. I also re-broke my neck 12 years after the first time . I am on a long list of medication, to include having a Pain Pump
surgically implanted in my body that gives me Morphine 24 hours a day.
I also haven't had a decent nights sleep in over 10 years, and I usually only get anywhere from 2 to 4 hours of sleep a night, and get cat naps throughout the day.. For the past 4 years, I've been sleeping on a couch because I cannot lay flat and I need very firm support for my neck . We've been trying to find a good mattress so I can actually sleep in my own bed, but I haven't found one that is comfortable enough and gives me enough support for my back. I also can't afford the hefty $7000 - $10,000 price tag on a Sleep Number or I Comfort
bed, that would be perfect for me.
I can't tell you how any pillows I've purchased over the past 25 years...but it is a ridiculous amount. Just in the past 6 months, I've bought 8 on Amazon, and at least 20 from Walmart and other stores here where I live. I have spent a LOT. The pillows I've gotten have been nice, but they go flat and get lumpy after a few weeks and don't hold up to what I need a pillow to do for me. I came back to Amazon because #1 - I
cannot go shopping like most people, and # 2 - there are so many different pillows to choose from, I thought there had to be one for me.

That's when I found the Snuggle Pillow made by Relief-Mart. I read all of the reviews, which aren't many, and made the decision to try it out. How many companies will let you try out a pillow for 90 days, and if you're not satisfied - you can send it back for a refund?? None that I know of. So yes, this pillow is pricey and I don't make a lot of money from my disability pay and $70 is a lot for me to shell out for a pillow, but if I don't like it I can get my money back.

Before my pillow even got to me, the company sent me an email thanking me for my purchase. They told me a little bit about who they are, and how the pillow is made an how it will come to me, and told me if I ever had any questions not to hesitate to email or call. In my 8 years of buying on Amazon, I have never had a company email me, EVER!
My pillow came within the time frame promised, in a box that I thought - wow they really do shrink it a lot!! They included a sheet with info
about the pillow, and contact information as well. I took my pillow out of the box and it was rolled up like a sleeping bag and they sucked ALL the air out of it! I have to say, this pillow is substantially heavier then any other pillow I've owned but not so heavy that it's difficult to handle. It took a little while to puff up to it's normal size which was fine as I got it early in the day. I did not notice any kind of smell that was so horrible it bothered me. It is foam and shipped in plastic so I knew there would be a light odor, but it really wasn't anything to complain about. Besides, you can wash it if it does offend you. I just put a pillow case on it and used it that night.
That night was the first night in over 10 years that not only did I get 6 1/2 hours of sleep without waking up, but I also didn't wake up. Due to the Morphine and Vicodin and other meds I'm on, I get hot and cold and usually wake up cold from sweating.
Not only did I wake up NOT sweaty or cold, but my neck felt pretty darn good! I can't remember when I've had such a good nights sleep, honestly. I've had this pillow for 5 days now, and I have had the best sleep ever. My neck isn't stiff, and doesn't hurt when I wake up
I got another email from the company 2 days after I got the pillow asking me if I liked the pillow. Honestly - that really blew me away. I love that this company uses all U.S. made materials in their products and that they do not outsource their employees. Not only that, but how many companies back their product, and a pillow at that for 20, yes TWENTY YEARS? If my pillow ever goes flat, I return it for a new one. That is incredible.
Obviously I can't say anything about how it has been over a long period of time because I've only had this pillow for just a week...but I will
absolutely update my review after a month and every few months after that.

I can't recommend this pillow enough. It's very well made with high quality materials and the exterior is extremely soft on my skin. The pillow is the best pillow I've ever owned and has given me the best sleep of my life since I broke my neck twice. The company obviously cares about it's customers because they've contacted me twice and I've only had it a week, so their customer service has far exceeded my expectations. A 90 day Trial with a full refund and a 20 year warranty?? AWESOME.
I would do just about anything to get my health back, so to be able to get sleep, and a GOOD nights sleep at that, means a lot to me. To me, I would pay double what this pillow cost.
I apologize for the lengthy review. I just wanted to anyone who reads my review to understand why I LOVE this pillow! Give it a try, you will not be disappointed!
UPDATE Janary 29 2015:
I purchased another Snuggle-Pedic Pillow for my husband. He has Sleep Apnea and uses a CPAP at night. He started sleeping on his back once he started using the CPAP, and he wakes up every day with a stiff neck and I think the people in the next county can hear his neck crack when he first moves his head/neck, not to mention he takes a lot of Motrin just to help loosen his neck a little every morning. I love my new S-P pillow, from day one, so I decided to get him one. He absolutely LOVES it. No more stiff neck, and the cracking has really been reduced. I haven't seen him take 1 Motrin since he got the pillow, so that's great.
As far as I go - I still think this is the best pillow around. I am sleeping a minimum of 5-6 hours a night, which is far better then the 2-3 I was getting. It's made a huge difference in my health.

UPDATE September 2015 ~ I've had this pillow for almost a full year now and I still LOVE it to death. Over the past 9 months, I've had the BEST sleep ever. Every single night I get at least 6 hours which has been a HUGE help to my health.
I have washed it many times and it still looks brand new, and it still has the same fullness as when I first got it! There isn't one thing I could possibly say derogatory about this pillow. It is WELL worth every single dollar.
Since getting our pillows, we were able to get a new bed that just makes everything about sleeping amazing. I no longer dread going to sleep!
Thank you to everyone for all of your comments and help. I've had 5 more surgeries just this year so I didn't reply to a lot of you, but I did see the posts and appreciate all of your kind comments and help!

A couple months ago, I decided to purchase a new pillow for myself because my old one was causing me neck and back pain. I typically purchase cheaper king-size pillows for myself because I didn't really know if I wanted to spend a lot of money on a more expensive pillow and if the benefits would outweigh the costs. My old pillow was starting to get flat as well and I was about to head to a local store and purchase another inexpensive pillow when I thought, why not see what I can find on here for pillows? I did a TON of research and mainly looked at memory foam pillows because many people seem to like them. I had it narrowed down to two pillows and, even though the other pillow was a bit cheaper and seemed to be more popular, I chose this one because overall, it seemed like a better pillow for side sleepers, which is what I am.

The Snuggle-Pedic Bamboo Shredded Memory Foam pillow is a luxurious, eco-friendly pillow made for all sleepers from back to side to stomach to pregnant. The filling is made of 100% shredded polyurethane foam and the cover is made of 43% viscose of bamboo, 56.4% polyester, and .6% lycra. A lot of pillows go flat after time, which is what always happened to me with the cheaper pillows, but memory foam is never supposed to go flat. The shredded bamboo memory foam is supposed to conform to your head and neck and then fluff back up to its original shape when you wake up and are no longer using the pillow. This pillow is made with a Kool-Flow Micro-Vented Cover meant to keep you cool all night so you don't sweat as much. It is also hypoallergenic and dust-mite resistant. The pillow is made in the USA in Southern California and comes with a 20 year warranty.

Washing instructions are as follows: machine wash cold with minimum agitation and make sure the washing machine load is balanced, hand wash recommended over top load washing machines, can be tumble dried using a high-heat setting, do not use chlorine-based bleach, do not dry clean, and do not iron. You can also throw the pillow in the dryer for 20 minutes every so often to re-fluff it and soften the material (care instructions are included in the packaging and I'd recommend reading them carefully to ensure the longevity of your pillow).

I purchased the king-size pillow since I've gotten used to that size ever since we bought our king-size bed years ago. This pillow is the same size as the other king-size pillows we own so it will fit your regular king pillowcases. In order to prevent staining on my new pillow from myself, my kids who like to jump on our bed, and my cat who think my pillow is the perfect bed (it actually is big enough for both of us!), I also purchased Zipper Removable Pillow Cover by Snuggle-Pedic - Kool-Flow Luxurious Bamboo Material - All USA Made (King Size) , which has been a great purchase as well.

I cannot tell you how excited I was for my new pillow to arrive. I'd never used a memory foam pillow before and I was thrilled when it arrived! Imagine my surprise though when the box it arrived in was a medium-sized box and I was afraid my new pillow was delayed. You'll want to note that the pillow is vacuum-packed so it can ship more easily. When you open the box, it will be rolled up and I've included a picture of this so you aren't surprised either. Carefully cut the plastic wrapping off to make sure you don't cut into the pillow. The pillow will immediately start to fluff up on its own but you can speed up the process by putting it in the dryer. Our dryer isn't the most reliable so I only put this pillow in the dryer for 7 minutes on high heat and watched it like a hawk. It came out even more fluffed up! At first, when I cut open the plastic, it had a new smell similar to a new car smell and that went away after a day or so.

That night, I was even more excited to go to bed so I could test out my new pillow. The first time I laid my head down on it, I couldn't believe how comfortable it felt! It was like the pillow was made specifically to fit me because, even right away, it felt very supportive. I knew the true test would be how I slept because with all of the new pillows I've owned (remember, they were the cheaper ones), they always started out very fluffy and I had to adjust to them. For many days after using those pillows, I would wake up with a sore neck until I eventually broke it in. With this pillow, there was no breaking it in. The next morning, I woke up and thought, I slept so well and didn't wake up once! That alone describes how comfortable this pillow is. I've owned this pillow for almost two months and every night has been much the same, with the exception of getting woken up by one of our kids.

Another amazing thing about this pillow is that it has a Kool-Flow Micro-Vented Cover which helps keep you cool all night long. I can attest that this is true. With all of the other pillows I owned, regardless of the season, I would sweat at night and mostly on my head so I would wake up with my hair and pillow sweaty. With this pillow, it has kept my head cool and I rarely wake up sweaty, which probably also has to do with my sleeping better.

Like many people, I get stressed out at times and tend to carry my stress in my neck and shoulders. With my old, cheap pillows, I used to wake up in so much pain that I could barely move and get out of bed. It hurt so much and would take days to make the pain go away. During the two months I've used this pillow, I've still been stressed and my back hurts occasionally during the day but I have NEVER woken up in pain. I can't tell you what a relief it is to be able to wake up, get out of bed to help my kids get ready, and go about my day without being in so much pain. Who would've thought a pillow would be so amazing?!?!?!?!

I'd like to summarize this review by stating that, if I haven't yet convinced you to purchase this pillow, let me say this. Ever since I purchased this pillow, I have slept better, felt better, and woken up happier than I have been in a long time...mostly because of this pillow! I don't even have any major neck or back problems and this pillow has helped me immensely. It is so comfortable and I look forward to going to bed at night! It keeps me cool at night and has been one of the best purchases I've made. I, too, was hesitant because of the price but I will tell you that you won't regret it. I've told my mother-in-law about this pillow and she is extremely interested because she needs to get a new pillow as well. So, if you are on the fence about purchasing this pillow, you won't regret it. The cost is higher but the benefits for me have been so worth it! There are a few different sizes available but I love my king-size pillow because it's so big and I love to sprawl, much to my husband's dismay. Because this is a more expensive item, I will periodically update this review and adjust my star-rating if my opinion on this pillow changes. For now, I VERY highly recommend purchasing this pillow! You will sleep and feel so much better!