Like others here, I've been trying to find the "right" pillow for me. My wife and I have bought different ones over the years. She's satisfied with the other expensive memory foam pillows we bought years ago. I slept one night on them...I take that back, I slept a half of a night on it before resorting to my regular pillow. I never could find the right pillow though. Either they were too firm or too soft.

What drew my attention to this one was the reviews and secondly...the 90 day satisfaction money back promise, the (2 times) free customization promise and the 20 year warranty if it ever needs replacing. I called the company to speak to them before ordering (like I tend to do) just to double check and get clarification on their promises and the gentleman was extremely polite, professional and patient with me. The promises are cut and dry. No "gotcha" clauses.

I ordered mine KNOWING that there may be a slight temporary smell that I don't like (from the reviews), that the pillow is NOT a solid block of memory foam but it's shredded foam (as it clearly says in the description here) and using common sense I know that I would probably have to send it in for customization to my personal preference after trying it out for a week or so. These things are a given, FOR EVERYONE .....so why people are leaving ambiguous and unfair 1 and 2 star reviews is beyond me. Almost all of the low star reviewers have not taken advantage of the free customizations, After the company tells them to contact them there are no updates as to their satisfaction and those that do update and tell how the company made it right do not change their ratings to coincide with the customer service they've received. I hope the more logical and reasonable potential customers reading this will take this into account when looking at their low rated reviews (that are unfairly and poorly written in my opinion.) It's like the reviewers are going out of their way to be difficult. Since a pillow's comfort depends solely on the person using it doesn't it make sense to have it customized BEFORE whining and complaining about how it feels? I am such a person.

I got the pillow...yes, there was a slight smell in my opinion but nothing worth getting bent out of shape about. I mean...I could have washed it but I didn't feel like waiting hours for it to dry and besides...I believe VERY few of us sleep on a pillow without a pillow case anyway! Yes, the pillow cover I have for dust mites and the actual pillow case did mask the smell A LOT. No headaches or anything for me from the smell. I couldn't even smell it after the cover and pillow case was on.

I am a side and stomach sleeper. The first night was pretty good, so I decided to go a week and then decide. I decided the pillow needed more stuffing for my personal preference because the foam would shift too much and the pillow would get too hard with my arm laying underneath it when I laid on my side. I called up Relief-Mart and told them my problem and asked what they suggested and the guy was super nice, told me what to do, they emailed me a return label--- so the customization WAS FREE. (It also has it in the description here on Amazon in big bold letters.)

I received my pillow back (turn around times will vary due to how close you live to California) and it appears to be near perfect for me. I am very....I mean MORE THAN...satisfied with the pillow's comfort, the customer service and the warranty and promises they've kept! The company did everything they said they would to make sure the outcome was to my satisfaction. I no longer have stiff necks, the morning headaches or anything associated with the wrong kind of pillow.

Again....KNOWING that each pillow's comfort level is dependent upon the opinion of the specific person sleeping on it I bought this knowing that I may have to modify the amount of foam that's in it. To deduct stars for that is ridiculous, they tell you that you can customize it before you even buy it...so why penalize them for making a standard pillow that can be modified? Why penalize the company for offering a 90 day money back guarantee? Or a 20 year warranty? I couldn't do that in all fairness. Relief-Mart customized my pillow to my personal comfort level. I waited until I had it customized before writing a review. Hell....even if I sent it back twice and it still wasn't right I could have still gotten a full refund so what would I have to complain about? Why would I have given them a low review for doing everything they could to make me satisfied? I sincerely hope other first time potential customers keep these things in mind when reading the low rated reviews and ordering this pillow.

To give this anything other than a minimum of 4 stars is unfair when considering the fact they take every single avenue a company like theirs can to make sure you are satisfied with your outcome and experience, regardless if you keep the pillow or not. I wish more companies went out of their way for customers like Relief-Mart does.

Also...when looking at the low rating reviews/reviewers...please notice that most, if not all, have NOT taken advantage of the free customization of the pillow for some odd and mysterious reason. To me...that's like going to an expensive clothing store and buying an expensive suit or new wedding dress and NOT having it tailored (ie..."customized") and then complaining it didn't fit off the rack. Doesn't make any sense, does it? Especially since it's free!

Since you can't make more then 1 review on a product, I have added a 2nd review of this pillow below my first. I didn't buy it for me but for my husband who has Sleep Apnea...

First a little info about why I purchased this pillow for myself.
I am a Disabled Veteran. I broke my neck and back while on active duty. I also have severe Fibromyalgia and Rheumatoid Arthritis. Since I broke my neck & back, I have ad 44 surgeries. 5 of those surgeries have been on my neck, and I am fused at C4/5, C5/6 and C6/7 and I have Titanium Plates and Titanium Screws in my neck so it takes a lot to get me comfortable. I also re-broke my neck 12 years after the first time . I am on a long list of medication, to include having a Pain Pump
surgically implanted in my body that gives me Morphine 24 hours a day.
I also haven't had a decent nights sleep in over 10 years, and I usually only get anywhere from 2 to 4 hours of sleep a night, and get cat naps throughout the day.. For the past 4 years, I've been sleeping on a couch because I cannot lay flat and I need very firm support for my neck . We've been trying to find a good mattress so I can actually sleep in my own bed, but I haven't found one that is comfortable enough and gives me enough support for my back. I also can't afford the hefty $7000 - $10,000 price tag on a Sleep Number or I Comfort
bed, that would be perfect for me.
I can't tell you how any pillows I've purchased over the past 25 years...but it is a ridiculous amount. Just in the past 6 months, I've bought 8 on Amazon, and at least 20 from Walmart and other stores here where I live. I have spent a LOT. The pillows I've gotten have been nice, but they go flat and get lumpy after a few weeks and don't hold up to what I need a pillow to do for me. I came back to Amazon because #1 - I
cannot go shopping like most people, and # 2 - there are so many different pillows to choose from, I thought there had to be one for me.

That's when I found the Snuggle Pillow made by Relief-Mart. I read all of the reviews, which aren't many, and made the decision to try it out. How many companies will let you try out a pillow for 90 days, and if you're not satisfied - you can send it back for a refund?? None that I know of. So yes, this pillow is pricey and I don't make a lot of money from my disability pay and $70 is a lot for me to shell out for a pillow, but if I don't like it I can get my money back.

Before my pillow even got to me, the company sent me an email thanking me for my purchase. They told me a little bit about who they are, and how the pillow is made an how it will come to me, and told me if I ever had any questions not to hesitate to email or call. In my 8 years of buying on Amazon, I have never had a company email me, EVER!
My pillow came within the time frame promised, in a box that I thought - wow they really do shrink it a lot!! They included a sheet with info
about the pillow, and contact information as well. I took my pillow out of the box and it was rolled up like a sleeping bag and they sucked ALL the air out of it! I have to say, this pillow is substantially heavier then any other pillow I've owned but not so heavy that it's difficult to handle. It took a little while to puff up to it's normal size which was fine as I got it early in the day. I did not notice any kind of smell that was so horrible it bothered me. It is foam and shipped in plastic so I knew there would be a light odor, but it really wasn't anything to complain about. Besides, you can wash it if it does offend you. I just put a pillow case on it and used it that night.
That night was the first night in over 10 years that not only did I get 6 1/2 hours of sleep without waking up, but I also didn't wake up. Due to the Morphine and Vicodin and other meds I'm on, I get hot and cold and usually wake up cold from sweating.
Not only did I wake up NOT sweaty or cold, but my neck felt pretty darn good! I can't remember when I've had such a good nights sleep, honestly. I've had this pillow for 5 days now, and I have had the best sleep ever. My neck isn't stiff, and doesn't hurt when I wake up
I got another email from the company 2 days after I got the pillow asking me if I liked the pillow. Honestly - that really blew me away. I love that this company uses all U.S. made materials in their products and that they do not outsource their employees. Not only that, but how many companies back their product, and a pillow at that for 20, yes TWENTY YEARS? If my pillow ever goes flat, I return it for a new one. That is incredible.
Obviously I can't say anything about how it has been over a long period of time because I've only had this pillow for just a week...but I will
absolutely update my review after a month and every few months after that.

I can't recommend this pillow enough. It's very well made with high quality materials and the exterior is extremely soft on my skin. The pillow is the best pillow I've ever owned and has given me the best sleep of my life since I broke my neck twice. The company obviously cares about it's customers because they've contacted me twice and I've only had it a week, so their customer service has far exceeded my expectations. A 90 day Trial with a full refund and a 20 year warranty?? AWESOME.
I would do just about anything to get my health back, so to be able to get sleep, and a GOOD nights sleep at that, means a lot to me. To me, I would pay double what this pillow cost.
I apologize for the lengthy review. I just wanted to anyone who reads my review to understand why I LOVE this pillow! Give it a try, you will not be disappointed!
UPDATE Janary 29 2015:
I purchased another Snuggle-Pedic Pillow for my husband. He has Sleep Apnea and uses a CPAP at night. He started sleeping on his back once he started using the CPAP, and he wakes up every day with a stiff neck and I think the people in the next county can hear his neck crack when he first moves his head/neck, not to mention he takes a lot of Motrin just to help loosen his neck a little every morning. I love my new S-P pillow, from day one, so I decided to get him one. He absolutely LOVES it. No more stiff neck, and the cracking has really been reduced. I haven't seen him take 1 Motrin since he got the pillow, so that's great.
As far as I go - I still think this is the best pillow around. I am sleeping a minimum of 5-6 hours a night, which is far better then the 2-3 I was getting. It's made a huge difference in my health.

UPDATE September 2015 ~ I've had this pillow for almost a full year now and I still LOVE it to death. Over the past 9 months, I've had the BEST sleep ever. Every single night I get at least 6 hours which has been a HUGE help to my health.
I have washed it many times and it still looks brand new, and it still has the same fullness as when I first got it! There isn't one thing I could possibly say derogatory about this pillow. It is WELL worth every single dollar.
Since getting our pillows, we were able to get a new bed that just makes everything about sleeping amazing. I no longer dread going to sleep!
Thank you to everyone for all of your comments and help. I've had 5 more surgeries just this year so I didn't reply to a lot of you, but I did see the posts and appreciate all of your kind comments and help!

After an extensive search, we finally found the ultimate comfort solution with the Snuggle-Pedic Shredded Memory Foam Pillow. This pillow has become my husband's all-time favorite, and we're now purchasing it for the second time.

The shredded memory foam provides the perfect blend of support and plushness, ensuring a restful night's sleep. My husband's search for the ideal pillow is finally over. It's been a game-changer in terms of sleep quality and comfort.

This pillow's impact on our rest has been so significant that we didn't hesitate to buy it again. The quality and durability of the pillow make it a clear winner in our household.

If you're on the hunt for a pillow that delivers unbeatable comfort and support, look no further "“ this pillow is a true gem.

I have slept on this pillow 1 time so far, so this will be my First Impression Review.

I recently upgraded from a standard mattress that was 20 years old to a Memory Foam mattress. It took a little getting used to the much firmer bed, but, has been totally worth it so far. As much as I love my new mattress, there is one problem that became glaringly apparent as soon as I laid down for bed that first night. I felt like I was laying on the bed with my head hanging off the edge. My once soft fluffy, mildly adequate pillow now felt paper thin and provided ZERO support! I realized that with the firmer mattress, my body doesn't sink into the mattress anymore, and my head now is permanently at a 25 degree angle instead of the preferred 90 degrees. It only took that first night before I began the search for my new pillow. I started to scour the internet looking for any and all pillows, I read reviews, looked up ratings. What I found is that everybody claims to have created the perfect pillow. I was at a bit of a loss. Luckily I stumbled across this pillow in a review that compared several of the "best pillows ever made" against each other. I read all of the pros/cons, and then made my decision. I personally have never spent more than $15 on a new pillow in my life, but I'm getting a bit older, and the pain in my neck is becoming more noticeable with every passing year, so, I thought, if it's as good as they say, and the reviews claim, it might be worth it. I swallowed the $60 pill and pressed checkout.

I received the package 2 days later, and hurried up to open it. It was vacuum sealed and rolled up like a tightly wound burrito of comfort. After carefully removing it from the saran wrap like plastic covering, I set it on the table for a few mins to let it "re-inflate" as it looked like it just got ran over by a steam roller. After about 10 mins, it hadn't gotten any "fluffier". I grabbed the note that came in the packaging with the pillow, and right there it says... Toss it in the dryer for 10-20 mins if it doesn't fluff back up right away, so, off to the laundry room I went. Tossed it in, set it to 20 mins, and waited. When the buzzer went off, I checked on it, and the closest thing I can think of to compare it to would be microwave popcorn. You put in a flat package, and out comes something that has expanded to 10 times its original size! Well, maybe not that much, but, it was fluffed to the max now, and ready for some good quality testing.

I took it to my bed and laid on it for a few mins, but, I couldn't give it the quality test it deserved due to the smell. The smell was a bit more than I could handle, and almost made my lungs hurt... I had read about this in other reviews, and was prepared. I tossed it in the washer on cold. I have a front load, so I had to add a couple gallons of water above what the washer normally washes with to ensure it was sufficiently soaked. I let the wash complete, however, I do not recommend running the spin dry option with this pillow as it will be WAY out of balance. I just tossed it soaking wet into my dryer on "Extra Dry, Delicate/low temp" setting and let it run as long as it needed to. When I took it out, it had no more smell to it, and it was still just as fluffy as ever. I'll admit, I was a bit worried having spent $60 on a pillow and it smelled like a tire melting factory when I got it, but 1 wash was all it took and the smell was completely gone. Now... on to that test I've been looking forward to so much.

ZzzZzzZzz.....

WOW! I didn't want to get out of bed I was so comfortable. It conformed to my head/neck perfectly. My head was maybe a little warmer than with my $15 Wa***art pillow, but I was not sweating, or overly warm. Keep in mind that I've only slept on this one night so far, but already my neck is feeling better. I am quite impressed so far.

First impression: Love it.

Pros:
- Fast shipping
- Amazing customer support and communication
- Looks like it has a good warranty, and based on my interaction with the company so far, I'd assume they'll stand by it 100%
- Supportive
- Fluffy
- Malleable
- Machine washable/dryable
- Comfy!

Cons:
- Bad smell when it is brand new (easily taken care of with a wash)
- Takes a while to fluff up initially (easily taken care of by the dryer)
- $60 (most expensive pillow I've ever bought, but... I'd say so far it's totally worth it!)

I will update later once I've slept on it for a while. :)

Update (I've owned this for almost 4 years now): still the best pillow ever. It is still fluffy and comfortable. Washes easily.
If you're on the fence, buy it!

I bought this pillow with very high hopes as the reviews are so good. I am primarily a side sleeper, and it just didn't work for me. I tried it for almost a month and adjusted the fill multiple times. When I removed part of the fill, I found that many of the pieces had one side that was a stiff plastic. This probably didn't help much with heat dispersion or softness. No matter how I adjusted the fill level, I found that that pillow felt hard rather than fluffy, and it retained the heat from my head so that I had to switch to another pillow. In addition, I most often woke up with a stiff neck which I normally don't have a problem with.This pillow may work well for a back sleeper, but I don't think it works well for side or stomach sleepers. Rather than deal with the return policies of the manufacturer, I decided to return the pillow within the Amazon return period. Finding a good, comfortable pillow just shouldn't be so hard.

Update 3/25/18

Since the initial review that was 2 stars, I was contacted by Relief-Mart and offered a pillow that would be better for my needs. I was impressed that never once was it mentioned that I should remove my initial review nor was my review mentioned at all other than the points that I mentioned I was not happy with. I did return the first pillow, but Relief-Mart offered to make a pillow for me that would be better for me. In addition, they offered to send me an organic cotton pillow case. Although I was apprehensive of the offer and the possibility of receiving a pillow that would work for me, I accepted their offer. When I got the replacement pillow, it puffed up within a couple of hours. I had been using a silk pillow case, but decided to use the organic cotton pillow case they sent me. For my first night with this pillow, I slept through more hours than I had slept is a few years. I woke up on the same side of the bed and hadn't move to the other side as I have normally done. OK, this had to be a fluke, so I tried it a second night. Again, I slept soundly more hours, and didn't move to the other side of the bed for a cooler pillow. needless to say, I am ecstatic with the increased sleep I am getting with this pillow and the pillow case. I did check the fill on this pillow and the pieces of foam are much smaller than the original pillow, and they have no plastic pieces in them.

At this point, I am extremely happy with this pillow and very impressed with the customer service provide. Although customer ratings of a product are important to sales, Relief-Mart seems to be more concerned with customer satisfaction than review ratings. For this reason, I would highly recommend this company and their products.

UPDATE 08/19/18:
I have been using this pillow for 5 months, and I get the best sleep with this pillows compared to others that I have.Being the skeptic that I am,every now and then I try one of my other pillows for one night. After one night, I always go back to this pillow. In 5 months,this pillow has not lost its loft and is just as comfortable as the day I got it. I sure hope it lasts a very long time as I would have a difficult time to find a pillow to replace it.