I bought this phone for my nearly 98 year old dad who is very hard of hearing. We had some trouble with the set up. But, we used our cell phone and called the 800 number on the program literature so they could walk us through. We spoke to an amazingly kind man named Daniel. He took us step by step through the set up. Even helped us troubleshoot some problems. This is important. My dad has internet phone service which is good. His main handset is in the livingroom plugged into the wall jack. We thought this phone could be put there and simply take it's place. It won't work quite like that if you want the ability to caption the calls. It MUST be plugged into the router with the included cable, or they can't get the captions. Then you plug it in to the back of the router into the phone jack. We were able to use a splitter on the phone line so he could keep the extension that he is used to using in the living room. Daniel walked us through the registration process, which is required for this type of phone. You must ackowledge that the user is hearing impaired. I did not know this, but the way the captions are done is that there is actually a person connected to each call who actually types the captions. The Federal government pays for the service. Some type faster and more accurately than others which is why some calls seem easier to read. Anyway, lots of good features to this phone. He just needs to practice using it. The proof will be if he continues to use it now that I am back home (3 hours away).

Set up takes a little thinking. You definitely need a landline or ethernet connection. Does not work by WIFI alone. Most depends on whether my 94 year old father in law can remember what to do. Caption print out has very little lag. Not necessary to go through the operator, auto caption is fine. Audio seems to be clear on both ends. No unecessary features to clutter its operation. Ringer can be loud enough to wake the dead and can be adjusted. Customer support is very good if you need set up or operation help. For this price it's a good usable aid for the hearing impaired.

This product is wonderful. I highly recommend it for anyone with hearing loss. I bought it for my 80 year old mother who was having difficulty with phone calls"¦not able to hear most of the conversations. It was very easy to install and set up. Mom is able to use it. And it has been really life changing as she can hear and read her conversations. She is making and receiving phone calls and reconnecting with her family and friends. She's socializing again!

If you are in need of assistance for a hearing impaired person please give this a try. It's legit and does work. Instructions are simple to follow and the screen is easy to read

I cannot nearly put into words my gratitude for the difference this product has made in an elderly loved one's quality of life! And EASY Peasy set up! We LOVE 💕 THIS! Thank you, Thank You, THANK You! â­ â­ â­ â­ â­