First off, this thing is great. It's quiet, easy to load, looks cool. My only issue is with the display. The lights and icons displaying when the hot & cold water are being heated/cooled DO NOT ALIGN with where the actual water comes out. That is indicated by the dispenser buttons on top of the machine.
Why not make them match? How hard is that? How did that not get caught by the manufacturer?

Oh, and also"¦.your Yeti will not fit.

We love it. We go through so much drinking water in our household. We do like the hot water because we can use to make instant oatmeal and we like that it has a safety switch with our toddler. The only thing I'd add is a way to lock it so toddlers don't open the door to the bottle.

I researched other brands and kept coming back to the Brio. I decided to give the Brio another try and reordered the same unit and it is outstanding!
Well packaged. No dings nor dents. Easy setup. Clear instructions. The heating and cooling systems are quiet. The pump used for obtaining hot, cold, or room temperature water is also very quiet.
Love the unit!
One question (won't impact stars). Why doesn't the unit have a small handle or something else to open the water storage area? Not a big deal. Just curious.

Final comment. Amazon was wonderful with their easy return program for the earlier damaged unit. Thank you Amazon!

I was very excited when the product arrived. It was packaged very smartly. No dings or scratches on the metal. Then things changed.
The upper hinge for the door was broken off. Made of plastic. Very frustrating.
Amazon was wonderful with the return. It should get picked up tomorrow.
Not sure if I will buy another Brio product. Frustrating!

Bought this for my aging parents who previously had a standing water cooler where the bottles had to be inserted up top and were starting to have a harder time lifting up the 5 gallon water bottles. I love the design of this cooler - it's beautiful, modernized and sleek. Installing 3 and 5 gallon water bottles is no hassle, you open the door to the lower compartment and insert the bottle (you have to remove any preinstalled caps from the bottle - no problem) and then insert the pump. Takes a few moments to cool (or heat) but once it's done it's basically ready to go. It's a real game changer especially for my parents who just have to insert the bottle in the lower compartment.

My only gripes with the apparatus are three things:

First, the sound of the pump is quite noticeable; even after you are done dispensing water, the pumping sound continues for a short while after. It really is not the worst thing in the world and I imagine that my folks are probably used to it by now, but it was the first thing I noticed considering our previous water cooler was pretty silent. But for the convenience of loading the bottle at the bottom instead of the top it is a worthwhile compromise.

Secondly, the nozzles dispensing the water suck. Actually, there are no nozzles, they are more like small "nubs". It's weird to describe but you can look at the pictures and see. The spouts are not all that noticeable, so if you are dispensing water, you have to kind of double and triple check that the opening of your cup or bottle is directly under the dispenser, which is annoying. I worry that I might miss and the water will fall into the tray. On top of that, the space for dispensing water is cramped, meaning that the distance between the nub spout and the grated drain basin is short. Like, why is that? I have a pretty standard sized water bottle and it does not fit in that space, so I end up having to tilt the bottle, which makes guessing where the spout is slightly harder. You would think they would have made a space that accommodates most water bottles. I do think they tried to accommodate but the space really is smaller than it appears in the photo. Again, it really isn't that much of a deal breaker, just an advantage the previous cooler had.

Finally, the labels on the panel with the indicator lights are confusing. The led lights are underneath three symbols; the left symbol with a snowflake, the middle symbol which is for hot steamy water, and the right symbol which indicates that it's time to get a new bottle when the water runs out. The led light lights up to indicate that the water is cooling or heating, so if you want the coldest cup of water possible for example, you dispense the water when the led is off. Led off means that the cold water is ready to drink. Usually, we think of lights as an indicator of things being ready, but that's fine. Maybe Brio wanted to save on the life of the bulb snd chose to turn off the light once the optimal cold (or hot) temperature is reached. The bigger problem though is that the Cold, Snowflake led light is on the left, and the button to dispense cold water is on the right. HUH?? Why not just put the Cold led indicator light to the right or put the cold water button on the left so that it would match the image on the front panel? I don't quite understand that. Seems like a very sensible thing to do. In any case, the buttons themselves indicate whether they are dispensing cold water (right button) or hot water (left button) or room temperature (middle) water, but I can easily see making the mistake by using the icons that are plastered on the front. I really do think they need to change this.

Otherwise, this is still a game changer product. I'm really happy with how its build and the overall feel of the product and I know my folks are more than grateful. For that alone, it's a top-notch purchase and would recommend anyone to pull the trigger if they are thinking about a bottom-loading cooler.

We first purchased a different brand of bottom-fed cooler, it failed in three days. For that reason, we were extremely nervous about trying again. But, much to our surprise and great pleasure, this machine came as advertised. It is extremely quiet. And, works like a charm. We are thrilled with the purchase, and would recommend it to anyone in the market for such a product.