Frankly, I was worried because the machine is definitely not cheap and most likely it would be from Asia, so the customer service support, shipment and quality of the product could be potential issues. However, this purchase just proved that I was worried too much.

Decided to buy this Karaoke machine from Amazon instead of other online stores, because I think at least Amazon can be of some help when something bad happens. Picking this seller over the other ones is not just because of the pricing, but also almost all reviews mentioned the good customer support.

The shipment arrived on the 6th or 7th business days. I was expecting double the time. I bought the KV-V5 MAX with 4T, so I got 2 packages at the same time, one is the long stick and the other one is everything else. All items are brand-new and in great quality. There are manuals in different languages, warranty cards and little notes to tell you how you can get help too.I almost got the entire system setup without reading the manuals, in around 30 minutes by myself. Assembling the touch-screen monitor to its screen took most of my time, and you just need a screwdriver. This and the batteries are the only actual items you need to make the Karaoke work.

I got into a problem: My mics had no sound even though the music from MTV was totally fine. Knowing it was unlikely the hardware issue, I checked the online YouTube video from the seller to ensure all the wires connected to the right spot. I messaged the seller to ask him to get some hints. The seller replied to the message within 30 minutes and he thinks my AVR setting blocked the audio to come through. I agreed because my AVR is a new Denon 7.2ch that arrived 1 day later than the machine.

I sing Karaoke weekly in a good local Karaoke lounge with 2 other nerds, so I can guarantee the preloaded mtvs are better than many of the lounges. Most of them are 720p and 1080. A wide range of selection and more importantly, there are very very new ones too! For instance, I can search and download a song sung by Aska Yang in a China TV show in May 2022. There are also old songs for my parents' era. This machine is my mother-in-law's b-day gift. Now I want one myself.

Back to the mic issue, I was busy and also not worried about it too much. Before I wanted to work on the weekend, the seller reached out to me via WeChat first to check if my AVR setting was fixed and promised an alternative solution that could help with his guidance when I gave up trying. This is the main reason motivating me to write this long review, when I normally don't even write a short one. I later fixed the setting of my AVR and started singing!  

I hope my review can help the people who love singing and want to have some fun at home.

I decided to buy this after reading many positive reviews and seeing that it allows free return within 30 days. From the day I placed the order, the karaoke set was shipped from China and arrived my home within one week. The shipping speed was impressive. My husband could set it up in about an hour as the instructions were all very straight forward.

Not to mention the amount of songs to be able to select - I have limited troubles finding songs I like in Mandarin, Cantonese and English. It's got most of the popular songs in recent years that you can think of, plus hit songs from the last century. I had trouble getting the best quality of the music videos in the beginning, tried contacting seller via WhatsApp and they were very responsive and suggested solution to resolved my problem - it was all good! I highly recommend it to anyone who loves to sing and you will be happy with the quality of the product and service.

I am thrilled that I have a KTV basement thanks to this wonderful product, I am loving it!

The customer service is top notch as well, a special thank goes to é'ˆç†'锋 :)

The system has tons of features that are well designed, I highly recommend this product.

I usually do not write many reviews but I'll have to give a 5 star review for this karaoke player from this seller. Bought the system about 4 weeks ago and waited until I tested the machine and had a (big) karaoke party before writing this one.
I admit that initially I had 2nd thoughts of buying this one (and from this seller on Amazon) when I searched for a karaoke machine but ended up buying it because this Seller had the most reviews. My item was shipped from Hong Kong by UPS expedited international shipping. It was very fast. It only took 5 calendar days total, I believe 3 business days, for me to get the machine (sent to CA). The package (2 of them) was very secure and the packaging very neatly done. Received the machine without any damages.
I see that other reviewers complained that there are no instructions included on the assembly. But the "assembly" is so simple; I think anyone with some experience of assembly IKEA furniture together would have no problems figuring this out. Too simple. Just put screws through the hole and tighten...
If you have no experience in audio/video connection (going through receiver, HDMI out to receiver or TV, RCA red/white cables, etc, then you might need to ask someone.) But that connection is very simple (for me) as well.
Had some very minor issues but contacted the Seller though WeChat and he responded very quickly. (My problem is actually an "user" error caused by me playing with the Settings menu on the karaoke player.) Everything worked perfectly.
Another thing I had worried about was the ability of the karaoke player to download songs or the system software/firmware updates. But as assured by the Seller, the download of the songs (not yet preloaded on the machine) worked perfectly. It only takes roughly 15 to 20 seconds to download a song from the cloud (I connected the karaoke player via ethernet cable but you can connect via wifi as well). You get access to all the cloud library of songs from the InAndOn server/manufacturer. The software/system updates also happened automatically when there was an update and if your system is connected to the internet. I only had the system for about 4 weeks and I already saw the system update itself about 4 times already. The updates were usually to refresh the menu and update the number of songs available in the cloud as there are supposedly thousands of new songs each month. One such auto update, refreshed the system's ability to play songs in YouTube (you can actually search for YouTube songs on the system and add that selection into your karaoke queue/playlist) The YouTube function is a bonus as (I did some research and found out that) it will not work when YouTube changes "something" on their website. Then I guess you'll need to wait until the next software update from InAndOn for them to fix that again. But actually, the entire library of songs, I believe 500,000+, in the cloud is very likely all you'll need.
This karaoke player is just like the one you see at a high-end Chinese KTV. You can also control, search and select songs, on the karaoke machine via your cellphone (Andriod or iphone) or ipad. I got it to work but did not actually use it as people can simply just use the touch panel.
Invited a lot of my friends and family over for a karaoke night just last weekend. Everyone had a great night singing!

The media could not be loaded. Although we've had some shipping problems with this product, the seller was very nice and patient with our questions.