There was little wrong with the unit, We were enjoying it until it started leaking around the base at the rear. I went online and filled out a "support form" which said I would hear from Hamilton Beach within three days. That was a week ago. I tried calling and waited for 20 minutes on the phone with no response. I left a message and did not receive a return call. I tried the phone again, and was told it would be 39 minutes till I would be served.I left another message. Good product, NO PRODUCT SUPPORT.

I would not buy this ever again. Twice (or more) a week the single coffee service side leaks out the front of the machine and spills grounds and hot coffee everywhere.

This is the best multipurpose appliance I have ever used! To begin with, it's easy to use, use one side or the other. I normally program my carafe side the night before so my coffee is ready in the morning. It's easy enough with this machine. I have not tried to program the single brew side, but I am sure it works well. My only negative, which probably won't bother most coffee drinkers is that the coffee comes out too hot. I usually place two ice cubes in my cup when I pour my morning joe. But that's just me, most people like it hot.
The single serve, or k cup side, works great. Because of the modular design of the k cup holder, you just need to make sure when you place the k cup in, that you feel it get punctured by the bottom needle. The top needle does not need much pressure because it only punctures the foil top of the k cups, so just by closing the cover you will be fine. I use the single brew side to brew iced tea.
The unit has two different reservoirs, although the k cup side only brews what you put into it, not like most Kurigs that hold extra water. Just pour what you need and it will brew that amount for you. The height of the k cup side is big enough for my large travel mugs. I've included some photos, hope they help.
Hope it works for a long time!

I'm about 2-3 weeks in on owning this coffee maker.

It's good. I am not sorry for my purchase. But I don't feel like it is "right" for me but it could be for somebody.
So here is what I have to say to see if it jives with you and your life.

First, I am a coffee lover. Not a snob, not emphatic, but I love coffee. I drink it black, I can easily drink half a pot in the morning if I don't have to run off to work or anything.

The brew on this coffee maker is okay. It doesn't make a bad pot of coffee by any means, but I also don't think there is anything spectacular about it either. I'm still playing with the subtleties of making my perfect pot, but it seems selecting the bold brew helps (I presume it heats the water a bit hotter than standard brew).
I feel the opening at the top for the water reservoir is good, with plenty of space to pour the water in.
I feel the carafe itself feels solid and pours well.
The overall design of the pot is decently thought out and feels good.
Most of my negatives have to do with the single brew side (which I will get to momentarily).

There are two tiny things I wish were available on this model.
One, I wish the power plug was at a 90 degree angle instead of a standard straight plug. Being so big and so wide it will go in front of my socket...which I don't mind if I could slide it all the way back to the wall but the plug gets in the way.
Two, where's the white model? There isn't an option for that. But all of my appliances are white so it would be nice to have things match.

A related potential "negative" I would say is that if you want to get a gold mesh permanent filter for the main brewer, it doesn't seem to fit well. They are fairly small and sit low in the normal plastic "basket" area where you put the paper filter. I find using a paper filter alone is far easier and more convenient. No big deal in the end, but I felt I should mention it because I thought I could get a permanent filter and have it be a nice match.

The single cup side (keurig style) is a nice addition...with some caveats.
It is part of the reason I chose this coffee maker, wanting that fast option if I only had time for 1 cup...or wanted to take it with me.
It works, and I like the fact that it comes with it's own permanent gold mesh filter if you want to not use an actual k-cup or other brand (and yes, it will take any brand you buy at the market).
That filter fits in the base under the single brew side (which holds the mug up high for less splatter or you can remove it if you are brewing into a tall travel mug). I nit pick that putting the filter back into the storage area is not convenient. It fits very precisely into the open space, so if it is off a millimeter then the container won't close. Not the end of the world but far more frustrating than it needs to be.
There is a separate water reservoir for the single brew side, which is fine. It would have been cool to have a single water source, but that's not a big deal in my mind.
What IS a big deal in my mind is that whatever water you put into that reservoir will brew. So you can't figure you are going to make 2 cups, one for you and one for somebody else and fill it 16oz. You have to fill 8oz (or whatever your desired amount) let that water heat, then brew your cup, then fill another 8oz of water and let that heat and then brew the second cup. It would have been far more convenient to have the entire water heat, then be able to select your cup size, oz of water to brew with, etc... like you can on an actual Keurig machine.
It pretty much makes the single brew side literally a single brew side. You can basically use it one way, and one way only. That is a pretty bad design in my mind and removes the convenience of having that side built in.

At the end of the day, it works. All of it is totally functional and I am not dissatisfied, but I am not totally satisfied either.
The machine is big and takes up a lot of counter space, so for that amount of real estate I would probably rather have a separate pot brewer and single brewer machine and get better versions of both.

I tried the K-cups with Community breakfast blend. I had coffee grinds completely throughout my coffee. It was not even drinkable. I used the filter(provided) and used my own Community breakfast blend. This second cup came out great. I did want to use the k-cups as advertised. I will update after a few more cups.
The carafe side works great but I do not want to make a full pot every day.

Update; June 29, 2017
After additional time and effort, I have concluded that the flaw is in the Community K-cups and not the
Hamilton Beach 49976 Flex brew 2-Way Brewer. I have tried several other K-cup brands and I have not had the problem with grinds throughout my cup of coffee. I am changing my rating from 2 stars to 5 stars. It was not fair for me to rate this brewer so low. The
Hamilton Beach 49976 Flex brew 2-Way Brewer works great. The community K-cups are not what I expected.