Bought two of these bikes -- one small, one large. The large one had issues with both the front and rear brakes that needed addressing. The rear brake failed a few times when the cable slipped off the pully mechanism -- tightening the arm that the cable runs through appears to have fixed the issue. The front brake seized up when one of the pads came apart (see pictures). I believe the pads weren't seated properly causing the malfunction. After notifying customer service, I received 2 sets of new pads (black, as opposed to red that came with the bike). Since putting the new pads on the bike, I haven't had any issues. Response time has been excellent from "Hanks". He suggests facetime when troubleshooting issues and always makes himself available, (weekends included). These bikes are 65 pounds and can go 25 mph. You may want to take the bike into a bike shop to ensure the brakes are set-up properly.

This bike is a MUST HAVE! My family loves this bike. It rides smooth and is very comfortable! I love the white and even bought a few accessories for it!!

Packaging is an extraordinary protection of contents and notable. Shipped coast to coast with no damage or bent fenders. Two important issues with quality: 1) disks for disk breaks seam far too thin and I expect they will bend or even warp with temperature and use in short time, and 2) derailleur and rear brake was not factory adjusted correctly - I could only shift through 4 gears out of the seven. Seller language and accent barrier was thick. Communication on anything beyond obvious statements were exceedingly difficult.
With all hub motor e-bikes, the torque bears on the spokes, so be sure to routinely check. These arrived just fine, but use and load from hills and/or weight WILL loosen spokes over time. There is no Class sticker on these bikes, if your state requires such. I am 5'7-1/2 to 5'8", and this bike is uncomfortably too high for me, but just marginally workable. I wobble considerably to get started, every time. I thought I could just replace seat post to drop it just one more inch, but the post diameter is far larger than those on the market. I'm looking for some kind of spacer, but it would have to be like a 1/4 thick (no standard insert or adapter will fit). Also, the step through is kind of high, so dress accordingly, lol. Assembly was easy enough for me to do; but I will need a bike shop to adjust the gear shifting and brakes - a cost I did not anticipate for a brand new bike.
Motor & battery work fine and as described. 500 watts is fine for flat roadways at the sea shore, and more than enough power for US speed limitation (20 mph). Stock, mine topped out at 17 mph by their GPS unit, and 16 mph by a second one for comparison. (they typically read about 1/2 - 1 mph different) And it makes the motor lighter than a 750 W which is max size for my state. One typical young male's power is about 250 W equivalent, and 745 Watts is equal to one HP. So you and the motor might have about one horse power combined, but for me it is less and still it is just fine. With a Cruiser bike, you are sitting more upright and will not have the peddle power of a road bike, but it is far more relaxing and I did not want to be bent over so much when riding - and the motor more than makes up for the peddle power difference. I expect to still be able to use the higher, harder to peddle gears with the motor, once I get the derailleur adjusted properly. I don't know if the suspension will help with the big bumps, but for the little, more constant bumps, it does little to nothing. I may go to the lowest recommended tire pressure and try that. There is a lever on the front shocks to fix the front forks or use the suspension. I don't think that is mentioned in the description. Also this frame is far more substantial than a regular bicycle, so a lot of aftermarket things might not fit. I just do not know if replacement parts will be an issue as parts do not seem to be standard sizes (if you can get parts from this seller, it may be the only source and who knows how long they will be around.

Frankly, I am far more stable on my old road bike, but until I get a suitable seat post, I will not claim the bike is unstable - I need a better fit before it is fair to judge, but my suspicions are up, lol. Notably, I told the seller I expected to have to somehow replace the seat post, and now I found out that is harder than it sounds, I read someone else's review that the seller has one. They sure did not inform me or offer one to me. Some people at 5'7" will have longer legs, and some will have longer torsos. Still, that one inch would have made a huge difference on comfort and stability!! (Stock seat post has a spring "suspension" that makes the seat about an inch higher than the frame, minimum).
Basically, the more precise and/or grammatically correct your English is, the more difficult communications are. A purchaser is forced to make assumptions about what the vendor means, instead of what is actually said. Assumptions mean everything communicated carries risk of many misunderstandings, so any problems are amplified, and personally, I found frustrating and unproductive.

I rode this bike for 200 miles before reviewing. I've charged it 2.5 times for this mileage. I do gently pedal everywhere I go just for the fun of it. I did run out of battery once because I misunderstood the bars showing battery level. Fun fact: the second to last bar is really the end, not the last bar. It was fun to run out of power a few blocks from my house and find out how much work that awesome little battery does for me!
I typically use pedal assist level 2 and travel about 12.5 mph. It has a handy "turbo boost" on the right handle bar that I use when I need a quick boost to cross an intersection quickly.
I am 5'1 and I have to be careful climbing on to the bike. I have the seat to the lowest setting. Definitely designed for people taller than me, but I love it anyway and it is possible for my feet to touch the ground if needed.
It's super easy to remove the battery and take it inside to charge.
It arrived in a big box with all the tools needed to assemble. My husband is handy with tools, but we used the videos provided by the seller to see if they were good directions. They are! Pretty easy to put together. You might want 2 people for moral support, and holder of things :-)
The color is more beautiful than I anticipated.
I smile every time I ride this bike. Spending less on fuel, getting fresh air and as much (or little) exercise that I want.

Looking for the right E-Bikes was like tasting the porridge from the three bears. The first one I bought was too heavy. The second one I bought was too chintzy. This bike is more than just right. It's absolutely perfect. I couldn't love an inanimate object more. I'm getting a lot of good rides in.